I ordered a few items and most have been good. Unfortunately be prepared to wait over a month if you requrie a warranty replacement. Also their communication about new orders is often delayed or cryptic.

I delt with Scorptec for a GPU purchase. The customer service was great and help in a timely fashion. Very happy with the service received and will definitely use again.

Purchased a computer screen online based on description. Screen didn’t operate as described (Lower screen quality) and without Any warning, they will now not accept the return or upgrade offer. They only accept Returns based on defects. Absolute scumbags and now I’m out of pocket $800

Ordered a 4k monitor online. Was shipped within a few days despite covid delays. Beat order from kogan ordered same day. Price was good. Communication was good. Product arrived in brand new condition as was ordered.

Ordered a $3000 computer from this mob. Provided tracking history when allegedly the item was sent.
It's been 5 days now and I still haven't received the computer, even though I paid for Express Post.
When I call Scorptec they tell me it's AusPost problem. When I call AusPost they tell me it's a Scorptec problem.
Scorptec are uninterested in doing anything about this and say its up to me to find out where the parcel is. (That's only if by chance you manage to get through to somebody on the phone. Usually it goes to an answering machine)
I'm down $3000 and Scorptec couldn't give a toss, even thought I paid for insurance.
Give this mob a wide birth. They're happy to take your money but after that you're on your own.

I like Scorptec Computers. They're reasonably priced, great range, and ship stuff quickly. Postage rates aren't through the roof either, unlike some other vendors. They also have a presence on face book so you can ask them questions there, wether its a question about a part, or what their stock levels are.

I got a quote for a PC roughly around 1988 AUD, The email clearly said quote expires on 09/04/2020 which is 3 days from now but When I called them, was told the quote has already expired and new price is 2236$. I send them the original quotes with the dates, but they said it is what it is, new price is 2236$

Can't be trusted, IF these guys are doing this before buying the product how are you going to trust them for 2-3 years warranty that comes with the product. They are here to fool us.

Funny Enough they put the quote date the same on both attachment. While the first quote was emailed to me on 23/03/2020 and the Second was emailed to me on 06/04/2020

Attached quotes from Scorptec

I have been a customer for a long time and they have a good selection with up to date and very current products, they tend to have prices on par or better than large companies like Amazon. They will be my go-to for years to come.

I’ve had a good experience with Scorptec online store. Great product range, accurate stock status, nice packaging and fast shipping in these hard times. Quite happy with the products I’ve purchased.

I recently purchased 2 identical gaming machines from this company.
What I liked compared to other companies who build and sell computers is their pre-built machines listed the brands and type of components used in the build. Very transparent and that was one of my main decisions to go with them.
The shipping cost was extremely reasonable and they were delivered within 3 business days.
Both machines are now set up and working well.
Their replies to emails is slow so recommend calling them but don't do it in lunch period they don't answer the phone for a long time.
At this time I have no complaints and would definitely recommend Scorptec for your computer build.

I live in the country so visiting the shop isn't practical. Placed an online quote on Thursday. The quote was answered nearly instantly. Paid online and placed the order. It shipped Friday and arrived Monday. Parts arrived well packed and secure. Couldn't be happier. Thanks.

I used their system builder to custom build a pc, and submitted for a quote on a Monday evening - it’s now Thursday and I’ve had no update.

I’m going somewhere else.

Terrible customer service and don't respond to any emails. It's ridiculous of them to advertise on their site as prioritising customer service and then ignore every email sent. Not only that but it takes them forever to ship.

great place to shop. But courier service on the other hand not helpful. i was not there for the first drop off, but the second time i told them i was not going to be there on that date. I wish i would of had it just dropped off at the post office. Now waiting for phone call back from Scorptec.
I'm waiting

Went in to the Auburn store a few weeks back, first time shopping with Scorptec. Would happily recommend, based on customer service from sales people. Special mention to Tex and Syd.

I bought a Phanteks mITX case and a Cooler Master PSU both of which were said to be in stock and after I purchased them they said it won't be available for a week. Its been nearly 3 WEEKS NOW and they still say the PSU hasn't arrived yet. I'm not even ordering by delivery mind you, I'm ordering for PICK-UP. On top of this, when I question them about my order it takes them a whole week to reply! WHY? Do you purposely ignore my emails?
I've always bought from Mwave and PCCG but decided to buy from Scorptec because the items I wanted were a bit cheaper and in stock. Never again.

I do not recommend this store to anyone. You have been warned.

Warranty was to be returned to me. Wasn't posted back for 4 days. Supposedly due to a courier failing to collect which is utter crap. Offered to pay express shipping return. Was told it would be express. Ended up having to call them to find out that it was only standard shipped. Because it only takes 1 to 2 days anyway. Three days later package arrives... That wasn't what I wanted. I would have gladly paid extra for it to be expressed given I had been without a gpu for 3 weeks already given their abysmal warranty checks. Will never purchase from this company again and will make sure to go out of my way to make sure all friends, communities and online gaming buddies know to never purchase from them either

Items purchased 17/6

Warranty claim lodged 25/7

Followed up in late August, was told to re-lodge claim as they had no idea about it

Warranty claim finally approved 10/9

Warranty claim rejected 19/9 (nine days later) as "items not received within 14 days"

They've been difficult to deal with the entire time, failed to respond to emails, hard to get a hold of anyone... will never order from Scorptec again