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Reviews

3.3

270 reviews
5
(122)
4
(30)
3
(12)
2
(29)
1
(77)
  • Product Quality
    3.3 (8)
  • Return Claim MadeYes (2) · No (6)
  • Shipping
    2.5 (4)
  • Customer Service
    3.0 (2)
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Dean F.

Dean F.Darwin, NT

Made a mistake

published
Product Quality
Shipping
Return Claim MadeNo

Cheap Price for a Cheap Product and Service

published
Product Quality
Return Claim MadeNo
tanlou

tanlou

  • 3 reviews

Perfect product and amazing service

published

The Reid Deluxe Vintage bike is an excellent bike, exactly as described. Some issues with damage during delivery and an incorrect part but these were resolved super fast with exceptional customer service.

Product Quality
Return Claim MadeNo
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Vin

Vin

  • 3 reviews

Horrific customer service who threatens customer

published

Great service

published

My husband purchased a bike online for me. Bike was too big for me, contacted Reid Cycles via email & they sent exchanger/refund terms. I rang Nth Melb. store, said bring bike in which we did. Exchanged the bike, no problems & excellent customer service, via phone & in store.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Melbourne
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Tony

TonyMid North Coast, NSW

Good value bike. Damaged in delivery. Twice.

published

My Reid Xenon 29'er arrived with minor damage. Reid sent a replacement part. When Fastway Couriers delivered the new part it was also broken. Still a very good value bike.

Product Quality
Shipping
Return Claim MadeNo
Nabeel Aziz

Nabeel AzizGreater Melbourne (Outer), VIC

  • 7 reviews

Reid Urban X2 is awesome

published
Product Quality
Shipping
Return Claim MadeNo

You be the judge

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationAdelaide CBD
See all answers
Richard Smith

Richard SmithDarwin, NT

  • 2 reviews

Fixed wheel bike

published

My ride for a few Km and I started going up hill I hear this crack crack . I think I need to check this out thought it was the front sprocket but no the barring had gone and the chain was about to break
Just emailed Reid’s I’m in Darwin so I can only guess they won’t be fixing this onl got the bike mid January so it’s last 2 months
I was thinking of buy a MTB off them but I’ll buy local spend the extra $200 and not have any drama
I’m so disappointed
Don’t buy Rieds

Product Quality
Shipping
Return Claim MadeYes
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Chris

ChrisMelbourne

  • 2 reviews

Terrible service to fix faulty new bike

published

Bought a brand new mountain bike, have only ridden it four times and one of the pedals feel off, I drop it off for repair in December and its now February and they still haven't done anything!
Have emailed them and phoned a few times, they say they don't have any cranks in stock and will have to order them but in the almost 2 months my bike has been in the shop they still haven't placed an order!

Nilantha

NilanthaGreater Melbourne (Outer), VIC

Poor after sales service

published
Store LocationNorth Melbourne

Cheap quality and bad service. Stay Away.

published

Bought the Urban X3 wanting a reliable commuter. Bike let me down twice in a three months. First the crank/pedal came completely off whilst riding. Second the chain/rear derailer got caught in the rear wheel and caused over $300 worth of damage and Reid won't take responsibility for this. Their response is that if I am not going to pay for them to fix their issue then to come and collect the bike because it is taking up workshop space. What a complete waste of money. Best to spend a little more on a brand that will give you a bike that will last at least a year and look after you on the road.

Markus

MarkusBrisbane

  • 2 reviews
  • 4 likes

Not worth your time or money

published
Sad Panda

Sad PandaAdelaide

Bike left me injured after manufacturing fault and took over 3 months to get bike fixed.

published
Maiscay

MaiscayForster

Forty-something getting back on the bike!

published

I purchased a Reid 27.5 inch X-Trail Mountain Bike online. It arrived promptly to regional NSW. I was going to have a crack at putting it together myself but I used a local bike mechanic. I'm really glad I chose this option as I'm not particularly handy. And you'd need more than just a set of allen keys & a bit of enthusiasm to do so. Anyhow, it runs like a dream. I'm really enjoying it. It's really sturdy and the click gears are awesome. The people at Reid were very helpful when I was asking lots of dumb questions before deciding to purchase. I'm extremely happy (though still really fat and unfit).

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Paul W

Paul W

  • 2 reviews

All round great experience...

published

I bought a 2018 Vice 3.0 hardtail from Reid online. I spoke to their call centre a few weeks before the purchase and they were very pleasant and helpful. I called them during my purchase (as ZipMoney customer service is terrible ) and they were very pleasant and extremely helpful. I've emailed them since to discuss something to do with the setup of my bike and they replied very quickly and were very helpful.

Hopefully, they'll start producing more high-end bikes and I can buy my next bike from them too.

Alex

AlexBrisbane

  • 3 reviews

Bike broke first day - they wont replace it

published

After just a few KM my wheel broke. Reid confirmed the part was faulty but say they can't send me a new wheel for at least a month... dont you sell wheels?

ozphys

ozphysadelaide

  • 3 reviews
  • 1 like

Perfect bike!

published

Bought my urban X2 bike to start riding again after 10years of non riding. Am so happy with my slick matte black bike!I got So comfortable to ride and fast! Just using the bike to recreational riding by myself or with my 5yr old son. I'd received good customer service and advice from Reid cycle shop. Great value for what you get in a bike. Highly recommended!

Federico

FedericoSutherland

  • 9 reviews

Great bikes

published

I have bought two bikes from Reid, one Reid Falco and one Reid Xenon. I have been using them for more than 2 years and I am extremely satisfied. They work perfectly and they were very cheap.

mangoman

mangoman

  • 8 reviews

Good value

published
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Questions & Answers

Suffi A.

Suffi A.asked

VIC, North Melbourne

Do you offer full assembly of a bike if I were to purchase one in person from a physical store? I am pretty sure I can follow your pdf guide but the gear and brake installation part just unnerves me and I'd rather have someone pro do it for me. If yes does this post-purchase service come with extra fee?

No answers
Mariea

Marieaasked

Reid Cycles

My height is right on the cusp between the large and petit ladies bike and my partner bought me the large for Christmas. With the seat all the way down it's still a bit tall for me.

Is there any way to fix this?

1 answer
Kerryann
Kerryann

Hi Marie's, my husband bought me the small, I'm just under 5ft & it was too big. I called Reid & we packaged up the bike took it back & swapped for the petite.

Tellis

Tellisasked

Reid Cycles

I have a petite ladies vintage bike and I’m finding the seat uncomfortable, can you recommend a more comfortable seat?

No answers

Get an answer from our members and Reid Cycles representatives

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