Dean F.Darwin, NT
- Reid Cycles Online Store
- Verified customer
Made a mistake
I bought a reid mtb pro disc for $359 on special as i live in darwin and not alot of options so i took a chance on it and i must say I made a mistake when it turned up looked good but rear wheel was broken and i will say the guy at reid was good and replaced it so thanks but few weeks later the pedals broke and i find the bike actually very uncomfortable to ride were I ride my mates trek and it feels comfortable also the crank were the pedals are attached is warped so you can never get the gears to smoothly change also the front folks don't rea...Read more
lly work can never adjust them right so either to soft or to hard and they just spring back any way like a pogo stick, the disc break pads were squeaky and the rear break doesn't even clamp hard enough no matter how.much i squeeze the break lever, the paint is already coming off so very disapointed in the quality of the bike no way you can go off road like it states, i ended up buying a marinda and wow total difference in quality and is very comfortable to ride . But friendly customer service guy ThankSimilar opinion? Write a review on ieatwords.com.au!
- Reid Cycles Online Store
- Verified customer
Cheap Price for a Cheap Product and Service
I was thinking about buying a better bike from an actual store. But finally decided to just buy a cheap one from Reid for $370.
After a few rides, the front wheel was wobbly to the point where I couldn't ride it. So that cost me $30 from the bicycle service shop to repair. A few weeks later the bike was wobbling again, and the brakes felt faulty. So again I took it to the shop, and that cost another $100. And now the pedal, or chain, is making a screeching sound on every rotation - and I'm not prepared to spend any more money fixing a dud. So I...Read more
have to now go and buy a proper bike. I contacted Reid just to explain the facts and that I wasn't, and their responses have been condescending and unhelpful. Just spend the extra cash to buy a proper bicycle.
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tanlou
- 3 reviews
- Reid Cycles Online Store
- Verified customer
Perfect product and amazing service
The Reid Deluxe Vintage bike is an excellent bike, exactly as described. Some issues with damage during delivery and an incorrect part but these were resolved super fast with exceptional customer service.
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Vin
- 3 reviews
- Reid Cycles Online Store
- Verified customer
Horrific customer service who threatens customer
Bough MTB Pro last month and these guys have sent me a wrong cheaper bike. When called I got threatened by service manager not to look at my issue for few days as they are very busy. I had to convince this guy that it's their issue and they need to at least acknowledge and arrange return shipping. After sending the wrong bike photos they agreed to send me another bike, that bike never arrived. After waiting for days I had to cancel the order and with no surprise, getting a refund was another long wait and too many follow-ups. Well I read their ...Read more
story and they have started their store to give customer service but the service I got was horror story for me and they never sent replacement my bike on time. I have never ever seen such terrible, horrific service from any of the Australian store. So if you prepared to go through mental torture then buy from these guys.Similar opinion? Write a review on ieatwords.com.au!
- VIC, North Melbourne
- Verified customer
Great service
My husband purchased a bike online for me. Bike was too big for me, contacted Reid Cycles via email & they sent exchanger/refund terms. I rang Nth Melb. store, said bring bike in which we did. Exchanged the bike, no problems & excellent customer service, via phone & in store.
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TonyMid North Coast, NSW
- Reid Cycles Online Store
- Verified customer
Good value bike. Damaged in delivery. Twice.
My Reid Xenon 29'er arrived with minor damage. Reid sent a replacement part. When Fastway Couriers delivered the new part it was also broken. Still a very good value bike.
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Nabeel AzizGreater Melbourne (Outer), VIC
- 7 reviews
- Reid Cycles Online Store
- Verified customer
Reid Urban X2 is awesome
This has turned out to be an awesome bike for me. May be I am the lucky one as I can see some very genuine bad reviews. I went to the North Melbourne store to check the bike itself. Was happy with the build quality and components used. Staff was helpful there and gave time to explain things and models.
I ordered online as I need it delivered at home. Was on sale so it was a bargain and usually $200 cheaper than most other brands. Quick delivery within 3 days. I have actually converted this bike into an e-bike and has done few hundred Kms on i...Read more
t. The frame is definitely holding well for the extra weight of the battery, motor and rear rack with basket. I put my duffel bag of 7-8 kgs on top when I ride to office. There has been no major problem at all. The only issue I have faced is that sometimes while going uphill on a lower gear it feels that the chain on the rear cassette ring slips that jerk my crank arm a bit. Only happened couple of times. I think this is an small issue that I need to look into. On flats there is no problem at all. The components this bike made of are bang on price. Shimano gears & crank-set (Shimano Altus M2000 & Shimano HG200 9-speed cassette), Tektro hydraulic brakes. Fast Continental Sport Contact 2 700 x 35C tyres. Matt Black finish is crisp. So far I am happy. These bikes can have initial small issues and needs someone to properly assemble and fine tune it as they are delivered boxed. As far Urban X2 is concerned I will recommend it highly and Reid Cycles in general as they have great range, free delivery and can find most sizes as I found other retailers were out of stock on their bike ranges and sizes.
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- SA, Adelaide
- Verified customer
You be the judge
I recently purchased the the Granite 2.0 from the Reid bicycle shop in Adelaide. After a week of riding the bike I returned it for an inspection. The bike wasn’t holding gears and I was experiencing major chain rattle in 95% of the gears. I dropped off the bike early one morning and was advised that I would be contacted that afternoon to collect it. I didn’t receive a returned call. I phoned the next day and was advised that they had been really busy (hence the lack of a returned call) but that the bike was ready for collection. When I we...Read more
nt to collect the bike, the employee advised that I had now used my free service. I questioned this, suggesting that I wouldn’t have had to use the free service if the gears were correctly calibrated. The employee responded by stating that what I had experienced was normal and occurs during the break in process because the chain will stretch a little. I didn’t dispute this as I didn’t know any better. However, when I was disappointed to find out that the bike was no better. The rattle was still there and the bike would still jump out of some gears. After another two weeks of riding the bike, a new issue surfaced where the bike would consistently start to skip on the chain after the same amount of rotations. An inspection of the bike revealed that a chain had broken. I decided to get a second opinion from the team at Treadleys. They replaced the chain and recalibrated the gears - $75.00 later (which is additional to the extra Reid services I paid for when I purchased the bike) and the bike runs like an absolute dream. Apparently the chain rattle was the result of the original chain being too wide for the bike. From my experience, there is nothing wrong with Reid bikes... the same cant be said about the service received.Similar opinion? Write a review on ieatwords.com.au!
Richard SmithDarwin, NT
- 2 reviews
Fixed wheel bike
My ride for a few Km and I started going up hill I hear this crack crack . I think I need to check this out thought it was the front sprocket but no the barring had gone and the chain was about to break
Just emailed Reid’s I’m in Darwin so I can only guess they won’t be fixing this onl got the bike mid January so it’s last 2 months
I was thinking of buy a MTB off them but I’ll buy local spend the extra $200 and not have any drama
I’m so disappointed
Don’t buy Rieds
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ChrisMelbourne
- 2 reviews
- VIC, North Melbourne
- Verified customer
Terrible service to fix faulty new bike
Bought a brand new mountain bike, have only ridden it four times and one of the pedals feel off, I drop it off for repair in December and its now February and they still haven't done anything!
Have emailed them and phoned a few times, they say they don't have any cranks in stock and will have to order them but in the almost 2 months my bike has been in the shop they still haven't placed an order!
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NilanthaGreater Melbourne (Outer), VIC
- VIC, North Melbourne
- Verified customer
Poor after sales service
Nearly one month ago I bought a Reied Ospray from Melbourne store.From the day one I started to ride, I noticed the chain is getting rubbed against the front derailleur. I rang the store and I was asked bring the bike the store. When I went to the store one guy rode the bike in the store and said there is nothing wrong with the derailleur adjustment even though chain was touching the derailleure.When I brought this to there notice, they told that this is the maximum they can adjust and the can’t make it perfect and every bike is having the ...Read more
same issue.After tht they suggested to attach a tape on the derailleur to avoid the sound caused by the chain rub.I am totally disappointed the way they handle the issue.They are so unprofessional. After came home I went through a few of the youtube video clips and I was able to fix the issue by my self.I will never recommend this store to any one in future. It is always better to do a test before you make the payment.Similar opinion? Write a review on ieatwords.com.au!
- VIC, North Melbourne
- Verified customer
Cheap quality and bad service. Stay Away.
Bought the Urban X3 wanting a reliable commuter. Bike let me down twice in a three months. First the crank/pedal came completely off whilst riding. Second the chain/rear derailer got caught in the rear wheel and caused over $300 worth of damage and Reid won't take responsibility for this. Their response is that if I am not going to pay for them to fix their issue then to come and collect the bike because it is taking up workshop space. What a complete waste of money. Best to spend a little more on a brand that will give you a bike that will last at least a year and look after you on the road.
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MarkusBrisbane
- 2 reviews
- 4 likes
- Reid Cycles Physical Store
- Verified customer
Not worth your time or money
Bought bike with promise of 2 free services in 12 months. Also purchased 2yr extended warranty for peace of mind. Got 1st Service after 4 Months (though didn't look like much was done). This was 1 week before they closed their Brissy store. No notification to me of them closing. Show up to store location 2 months later to find they weren't there anymore. My pedal had broken off at the joint. So had to deal with it via post. I have a MTB Pro mountain bike, and they send me a pair of el-cheapo plain, smooth plastic ones (the kind you get at kmart...Read more
or target that cost $5). Got back on to them that they weren't anything like the grippy pedals I had on bike originally. So they sent me another set which was like the first except made from metal (alloy). Still not originals. Decided to let that fly. They told me they weren't going to honour the free service and any fixes under my extended warranted would need to be posted to them at my cost. Recently my free-hub body stopped engaging properly and needed to be replaced. Bike wheel was couriered to them and they took 4 weeks to send it back only to have the exact same problem - ie. nothing was done. Their demeanour on the phone is always condescending. These guys need to be put out of business. Please dont ignore the negative reviews on here.Similar opinion? Write a review on ieatwords.com.au!
Sad PandaAdelaide
- SA, Adelaide
- Verified customer
Bike left me injured after manufacturing fault and took over 3 months to get bike fixed.
The worst customer service I have ever received. Trust the other negative reviews, it just isnt worth it.
I have had the bike for less than 2 years, only used for commuting to and from work. While I was riding to work in January 2018 the pedal crank arm snapped and gouge a large chunk from my leg. An ambulance ride to the hospital and a large amount of sticthes later I was back home. I emailed Reids head office to let the know of the fault, as the pedal arm cranks are not meant to just snap like that, and asked to get my bike fixed. They wer...Read more
e nice about it and told me they will send an email to the local store to get in contact with me. After a few weeks of nothing I tried to ring and email the local store and no one would answer. I then got in contact with the head office (via email) and they got the local store to contact me. At this point it is about a month of just trying to get in contact with them, so when I finally do, they inform me it will be ANOTHER 4 WEEKS before I can bring my bike into be fixed. This is annoying but sure, they are busy and moving shop so I let it slide. 4 weeks later I bring my bike in to get fixed, they have not even ordered any parts in, even though it has been 2 months since initial contact, I have to wait ANOTHER 2-3 weeks. 4 WEEKS go past and do not hear a thing so I go into the local store where my bike is. THE PART HAD NOT BEEN ORDERED AND WOULD BE ANOTHER 2-3 WEEKS. This was obviously ridiculous so I rang the head office and they finally agreed to express post my part out BUT only after I asked for them to refund the cost of my bike. The bike was fixed that week and now I finally have it back You would think that after a faulty part physically hurt me resulting in me going to hospital, and now massive scar on my leg, that they would have bent over backwards to get it fixed. My tip, NEVER BUY ANYTHING FROM REID CYCLES.Similar opinion? Write a review on ieatwords.com.au!
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MaiscayForster
- Reid Cycles Online Store
- Verified customer
Forty-something getting back on the bike!
I purchased a Reid 27.5 inch X-Trail Mountain Bike online. It arrived promptly to regional NSW. I was going to have a crack at putting it together myself but I used a local bike mechanic. I'm really glad I chose this option as I'm not particularly handy. And you'd need more than just a set of allen keys & a bit of enthusiasm to do so. Anyhow, it runs like a dream. I'm really enjoying it. It's really sturdy and the click gears are awesome. The people at Reid were very helpful when I was asking lots of dumb questions before deciding to purchase. I'm extremely happy (though still really fat and unfit).
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Paul W
- 2 reviews
- Reid Cycles Online Store
- Verified customer
All round great experience...
I bought a 2018 Vice 3.0 hardtail from Reid online. I spoke to their call centre a few weeks before the purchase and they were very pleasant and helpful. I called them during my purchase (as ZipMoney customer service is terrible ) and they were very pleasant and extremely helpful. I've emailed them since to discuss something to do with the setup of my bike and they replied very quickly and were very helpful.
Hopefully, they'll start producing more high-end bikes and I can buy my next bike from them too.
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AlexBrisbane
- 3 reviews
- Reid Cycles Physical Store
- Verified customer
Bike broke first day - they wont replace it
After just a few KM my wheel broke. Reid confirmed the part was faulty but say they can't send me a new wheel for at least a month... dont you sell wheels?
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ozphysadelaide
- 3 reviews
- 1 like
- SA, Adelaide
- Verified customer
Perfect bike!
Bought my urban X2 bike to start riding again after 10years of non riding. Am so happy with my slick matte black bike!I got So comfortable to ride and fast! Just using the bike to recreational riding by myself or with my 5yr old son. I'd received good customer service and advice from Reid cycle shop. Great value for what you get in a bike. Highly recommended!
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FedericoSutherland
- 9 reviews
- NSW, Sydney
- Verified customer
Great bikes
I have bought two bikes from Reid, one Reid Falco and one Reid Xenon. I have been using them for more than 2 years and I am extremely satisfied. They work perfectly and they were very cheap.
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mangoman
- 8 reviews
- NSW, Sydney
- Verified customer
Good value
Bought a Reid Urban x2 for commuting, i live on the second floor of a unit block with no lift so i wanted something that wasn't going to be too heavy to carry up. Also didn't want to buy something cheap and nasty which would make me not want to cycle.
Im new to cycling and so im probably not the best person to make the following comments. I am very picky and didnt like a few minor things on the bike. Did a few personal tweaks, tighten the brakes and twist the handle bar grips. But overall im very happy with the bike.
Had issues with the g...Read more
ear changes, pretty sure it was related to the original install of the derailleur and took it back. The store seems to have been really busy everytime i was up there, when i took it back they did fix it that afternoon in an hour although the tech seemed a bit reluctan. But in his defense no-one had told him i was dropping past, it was mid afternoon on the weekend and it looked like the poor chap had two other bikes he was already working on. Also I have to say i ordered the bike a week before Christmas and was amazed they got it ready, as they had no stock at the store. so i was quite impressed about that. Store staff were friendly, and they don't try to sell you everything under the sun, although the Sydney store doesn't have a massive range of things.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Suffi A.asked
Do you offer full assembly of a bike if I were to purchase one in person from a physical store? I am pretty sure I can follow your pdf guide but the gear and brake installation part just unnerves me and I'd rather have someone pro do it for me. If yes does this post-purchase service come with extra fee?
No answers
Marieaasked
My height is right on the cusp between the large and petit ladies bike and my partner bought me the large for Christmas. With the seat all the way down it's still a bit tall for me.
Is there any way to fix this?
1 answer
Hi Marie's, my husband bought me the small, I'm just under 5ft & it was too big. I called Reid & we packaged up the bike took it back & swapped for the petite.
Tellisasked
I have a petite ladies vintage bike and I’m finding the seat uncomfortable, can you recommend a more comfortable seat?
No answers
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