The Reid Deluxe Vintage bike is an excellent bike, exactly as described. Some issues with damage during delivery and an incorrect part but these were resolved super fast with exceptional customer service.

My Reid Xenon 29'er arrived with minor damage. Reid sent a replacement part. When Fastway Couriers delivered the new part it was also broken. Still a very good value bike.

My ride for a few Km and I started going up hill I hear this crack crack . I think I need to check this out thought it was the front sprocket but no the barring had gone and the chain was about to break
Just emailed Reid’s I’m in Darwin so I can only guess they won’t be fixing this onl got the bike mid January so it’s last 2 months
I was thinking of buy a MTB off them but I’ll buy local spend the extra $200 and not have any drama
I’m so disappointed
Don’t buy Rieds

I purchased a Reid 27.5 inch X-Trail Mountain Bike online. It arrived promptly to regional NSW. I was going to have a crack at putting it together myself but I used a local bike mechanic. I'm really glad I chose this option as I'm not particularly handy. And you'd need more than just a set of allen keys & a bit of enthusiasm to do so. Anyhow, it runs like a dream. I'm really enjoying it. It's really sturdy and the click gears are awesome. The people at Reid were very helpful when I was asking lots of dumb questions before deciding to purchase. I'm extremely happy (though still really fat and unfit).

I bought a 2018 Vice 3.0 hardtail from Reid online. I spoke to their call centre a few weeks before the purchase and they were very pleasant and helpful. I called them during my purchase (as ZipMoney customer service is terrible ) and they were very pleasant and extremely helpful. I've emailed them since to discuss something to do with the setup of my bike and they replied very quickly and were very helpful.

Hopefully, they'll start producing more high-end bikes and I can buy my next bike from them too.

What a mistake I made purchasing through Reid Cycles...

Phone centre staff are abusive, arrogant, belittling, condescending and simply put.. rude...

Spent $700 on them and told me my 15 years putting a bike together is nothing compared to their 27 and that I should get a new job and some training... wouldn't even replace a faulty chain..

When I find a way to formally report specific persons and the company I will be.

Over charged me and refuse to refund my money, ignore any further responses, responses received have been arrogant and rude. Be warned, avoid at all costs. Would not recommend them to my worst enemy's streak stained jock strap.

I purchased a Reid Urban X2 (Size XL frame) bike online.
When it arrived I took it to a local bike shop to have it assembled.
The bike was supposed to come with a kickstand. The bike store owner told me that there was no kickstand in the box. I contacted Reid Cycles & was told that the bike should have come with a kickstand & that they would organise a replacement for me. I have emailed Reid Cycles twice since then to check on progress & have had no response from them for 3 weeks now. I am very happy with the bike. I am not very happy with Reid Cycles Customer Service.

Regards,
Rob

I bought the Urban X2 Model 3 weeks ago and has been using it since to go to campus. Got a student offer along with Free locks, pump, and lights. The freebies weren't not supposed to be free as I already had the student offer. However, as I didn't know this terms applied, Matt the customer service still got them sent to me for free anyway. Really satisfied with the quality and service from Reid Cycles.

I bought a Lady Vintage Bike (Light, 7 speed with a basket at the front) about 5 months ago. The delivery was quick and we assembled it quickly.
We greased the bearings and the chain a few weeks ago, pumped some air in the tyres at the servo and the bike is running perfectly. It was good to get the lights, pump, lock and helmet for free.

Just wanted to say a HUGE Thankyou to Rowan from customer service in Melbourne.
I ordered a bike online for a Christmas present, then found out the person who I was buying for did not like the bike I had chosen.
After discussing my options with Rowan and finding out the other bikes I wanted to exchange it for were sold out he rang the warehouse to check on my order. He had the bike returned to the warehouse and refunded my money!
He was so helpful and polite, best customer service I have had in a long time.
My parents and myself have both purchased bikes from Reid, would highly recommend.

The bike arrived quick but it also arrived with a dent and random scratches all over it, the gear mechanism was faulty too, like it had been bent in transit. I emailed them back and forth but their responses were useless. In the end I took it to a professional to get it fixed and he agreed it wasn't a problem with the way it was put together but it had been damaged. I'm just really disapointed in the responses I got from Reid. Won't recommend! !