Reid Cycles Online Store (page 3 of 4)

The bike arrived quick but it also arrived with a dent and random scratches all over it, the gear mechanism was faulty too, like it had been bent in transit. I emailed them back and forth but their responses were useless. In the end I took it to a professional to get it fixed and he agreed it wasn't a problem with the way it was put together but it had been damaged. I'm just really disapointed in the responses I got from Reid. Won't recommend! !

Bought a bike in Sep 2014, bike was delivered to my house nearly 90% intact, only had to fit the pedals and handle bars and I adjusted the brakes. I went on two rides 89k and 63k over a few weeks and the bike rode well. However during the Round the Bay the rear Dérailleur got caught in the spokes and completely smashed it. My race was over there and then. When I contacted Reid cycles they claimed that the damage was caused because the bike was not assembled by an experienced bike mechanic. Having worked on and repaired bikes all my life I thoug...

I bought a falco advanced road bike on line and had it freighted to hervey bay queensland. After assembling it as per instructions went for a ride and the gears slipped and the front deraileur did not move at all.
When i contacted reid cycles i was informed that it need adjusting and i would have to take it to a bike mechanic at my cost to get it fixed. Surely when you buy a new bike you would think that the gears would be already set up. The bike is good but make sure if you buy one you have access to one of their retail outlets or you will be paying extra to have it fixed

I bought a Reid bike before, it's still working fine.
And this time I am getting two more bikes. The Condor racing bike for myself and the Lady bike for sister.
I put the order through on Monday and received the calls to pick up in the afternoon.
It's great values for money. I'd recommended to everyone.
Friendly and helpful staff.
They should completely assembled the bike and make it ready instead of making you wait for some 10 minutes plus. But otherwise it's all fine.

Don't buy, the parts came all bent and the gears and back derailer break easily, and chain comes off when changing gears, the chain gets caught up in the wheel. Don't buy if you don't wanted to be disappointed. If you search in google 'reid cycles' it says free shipping australia wide. But no had to pay $80 to get it shipped. Should have known better the price says it all along with he review marjority would not buy ever again from redi cyles. Not easy to assemble no instructions, had to watch a stupid video. Horrible horrible, words can't describe how much i hate reid cycles! Advice: dont buy, go to others maybe expensive buy way better. Explore other options. Biggest regret spending more than $300 to get it.

I ordered my Condor road bike yesterday afternoon online and decided to pick it up from the store myself as it is fairly close. I was told to wait for a call from the store to go pick it up. I decided to go in today anyway, I was there when they opened and asked if they had received my order yet and sure enough they had it. The guy serving me went out back and came back with my bike a couple of minutes later and said " here you go it's all your". So within 5 minutes I had my bike and was on my way home again! I took it out for a spin, about 14 km and I am very happy so far!

Will update on condition on bike after using it for a while.

So don't believe all the bad reviews, just give it a try
Cheap, friendly staff, good for students

I bought a cane basket from them online where they said they would try to dispatch the order in 24 hours. I popped in the store the following day as I was riding past and was told they couldn't give me the basket since no orders had came through yet. I emailed them with a question about my item (if someone other than me could pick it up) and was sent an automatic message. Now, 5 days after placing the order online I still have not heard from them and can't pick it up in store even though they have lots of the same basket on display on the store.

Unreliable, poor customer service, takes ages to deliver, false advertisement

It is extremely hard to express in un-offensive words how furious i am with this company and their shady business model and practices. I'd strongly urge anyone not to buy from them, their bikes are cheap for a reason and they do not deserve your business!

My family bought me a baby blue ladies vintage bike on the 11th of december last year as a christmas present. We were warned it wouldn't arrive before christmas and being a peak period that was understandable. We kept an eye on the tracking information and it said we had two consignments, t...

Ordered 2 bikes online, including some small stuff like helmet, led lights etc...
2 Bikes we ordered didn't state anything that its out of stock.
Waited about 2 weeks. Within this 2 weeks, i called 4 times,

first 2 calls, i asked to change one of the bike to another model, then i called back to stick to the original order.

Second call, still nothing, call them they said 1 of the bike is out of stock. (Already losing trust)

Third call was on the weekend, they gave assurance that the bike will arrive within 2 days, (Tuesday or Wednesday to save themselves)
...

Took two and a half months to get my bike and no one cared to track my order or call me back. I'm worried after reading other reviews that city hybrid will break. Horrible customer service and if they actually gave a stuff, I'd make an official complaint but Reid cycles won't care.

Worst "business" I've ever dealt with

I purchased a ladies bike for my wife online as we live in Adelaide. I wasn't sure what to expect as I couldn't view the bike, however the bikes were a great price and I had read many good reviews. Once the bike arrived I assembled it and gave it a good inspection. I was really surprised how good the bike is. I'm an engineer and the bikes are very well built from a technical perspective, much better than similar bikes our local shop sells for $599. Very happy to recommend this product.
Quality, price, speed of delivery

I'd been in the market for a new bike for a while and didn't want to spend a fortune on one, also didn't want to buy a cheap department store bike.

Someone on ozbargain.com.au recommended reidcycles as a cheap and cheerful alternative to the expensive local bike shops.
A lot of more experienced bike owners dissed reid bikes as being a cheap throwaway bike that you just replaced every 12 months instead of getting it serviced etc. but they did agree that they were marginally better than the sort of bikes you pick up from kmart, target and bi...

Fantastic service…arrived within a week and was exactly what I wanted…my bike gives me the opportunity to take quick trips to the local shops for groceries and I can now take rides with my two boys who think it's pretty cool their mum has wheels. I am totally happy and my husband is now buying a harrier!
inexpensive, cool & freeing!

I'm a kiwi customer who has just bought the harrier in chrome. You cant get anything as remotely cool or as remotely cheap over here, makes me wonder how the heck they make em for that!! cannot fault the bike for the price..... looking on here just seems like Reid are absolutely killing it in terms of the product that they are offering hence why all the stores seem so busy... every one just needs to calm down and realize that at the end of the day they are just trying to satisfy the demand which seems to be outta control. Maybe cut them some slack. Im definitely a happy customer and i know that i have all my friends lining up to purchase reids.

After pre-ordering a month before Christmas, paying in full and being told that it would be available for pickup in 2 weeks, Reid Cycles did not deliver on any of their promises after taking my cash.

After not answering my calls for 2 weeks, the bike was not available until after Christmas, missing several prepaid extras which were "out of stock" and had loose bolts causing the handlebars to move up and down when any weight was put on them. Also, the kick stand was loose so the bike just falls over when it's used.

Appalling service and an even worse product. Avoid at all costs, operators like this should not be allowed to make profit.

Poor service, even worse products

Love the bike. why would you pay more for the same bike elsewhere. thanks guys. great customer service, i was able to call the store and ask loads of questions that we answered by one of the knowledgeable staff. Great colour range also. most bike have one colour option. some of these have 12.
Price

Awful experience.
Get this: just because you have ordered and paid for your bike, doesn't entitle you to your bike!
Let me explain: Ordered and paid for bike online way back in October. No communication since from them - as per order note was promised notification once shipped. Rang today (Dec!) to follow up and got the rudest guy who conveyed it was an inconvenience to follow up on my order. He wasn't able to make up the bike for me to pick up on a Saturday for the reason that he was 'wanting to get bikes out the door, and if one had my nam...

My hubby brought my bike (I chose of course) and I loved it that much he then looked for one for himself. Excellent service and as we brought online the delivery was very prompt. I had an issue with one small part and hubby called and they walked him through fixing it. Cannot fault any part if our experience with Reid Cycles. Do yourself a favour and use these guys if your after a new bike!!
Great product, great price & great service

Shockingly bad service. Managed to 'lose' my online order twice. Told by salespeople on multiple occasions that my bike would be received within a week only to have three weeks pass with absolutely nothing materialise. No reply to emails sent to the sales team, and bounced between Perth and Melbourne stores when trying to contact by phone. Not even able to provide a prompt refund.
Cheap?
Bad customer service, disorganised ordering system, misleading salespeople.

I ordered two bikes not long ago from Reid and had them delivered to my home.
The first problem came when the reid organised delivery truck continued turning up in work hours without leaving an indication of when they would be returning. I eventually had to leave work for several hours to be at home to accept the package.

The second problem arose upon receiving the package. I immediately tried to assemble the bike, However with no warning from the shop, there were none of the required tools to assemble the bikes included in the box. Nor w...

ordered the new create geared bike from england. was told it was not in stock and that they'd be in in 2 weeks from when i purhcased it.
did not receive a call after the 2 weeks so i had to follow it up. and was told the container had delays and they would be in hopefully the week after.
called back the week after and they said hopefully the day after.
they finally came in and said the bike woukd be delivered in about a week from when i called. which it was. and i was happy..
until i opened the box to the most poorly assembled bike ive ever...

Got a bike delivered and whilst I was impressed about the price and that cute basket, I didn't know I had to put it together(Silly me didn't read that part).....

but...

I called the store and they offered to make it up for me - free!

I just picked it up yesterday after an anxious wait and my bike is by far the prettiest of all my friends. I paid half what you would expect and how kind were the shops people for sticking it together for me. I can't wait to ride it next weekend I'm going to use it instead of my car now. Oh and I lay by'd a bike for my girlfriend for Christmas.
Basket!!

I bought this bike (x229 29er) from REId cycles about 2 months ago and with only 80kms on my bike computer, I noticed my rear wheel spokes were bent and soon they snapped from the thread of my wheel! In addition, upon delivery my box was opened and my speed gears weren't even aligned properly, luckily I could fix it. Now, I wrote about this to Reid about a week ago now and complain about how week their wheel and gears alignment was and asking about warranty and replacement as such and have not yet since received any response! I read reviews abo...

I am very happy with my experience with Reid Cycles. I ordered my bike online on a Thursday night and it arrived by Tuesday morning. Plus, not only is the bike really good value (even more so on sale), they throw in some freebies as well! Would recommend this company
Price, shipping time.

Ordered my bike about two weeks ago, called them five times, each time they said that I will get a call from them within two days. I wanted to have faith, but it seems like I am dealing with a enterprise which has no sense of customer service. NO BUSINESS can run without effective customer service. Hopefully there are some other business in the market who will spend more on SEO and get their ratings up on google, so no one has to reply on REID CYCLES. Do Not Buy From Here, Unless you want to don't mind waiting for more than a month for a sub standard product.
Great range, Pricing is effective
service, False promises