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E-Ride Solutions
- 2 reviews
- 1 like
Just what I need to enable me more mobility.
Had a good experience with the staff from start to finish. Very professional and pleasant to deal with. Thank you.
PERFECT bike. Could not be happier.
Purchased the E-CLASSIQUE ELECTRIC CITY BIKE. Could not be more happier with my purchase. I had a few questions regarding how to use a few of the bikes features, customer service got straight back to me within the hour. Will purchase from this company again!
Would not recommend.
I bought a scooter from eride solutions and it came in very faulty with lots of issues, I requested to return it and they refused and then proceeded to charge me to ship it back to them for repairs even though it was their fault they sold me a faulty scooter (shipping was also $80). Do not buy from this place.
Great Dragon scooter (shipped with a missing brake component) - appalling after-sales service.
Great Dragon scooter (shipped with a missing brake component) - appalling after-sales service. Multioke phone calls and emails eventually led to their supplier fixing the problem directly with me (at my cost). I politely gave many opportunities for the problem to be resolved. their lack of technical knowledge of the products they sell and apparent lack of concern for customer service means I would not consider being a repeat customer.
Hi Tom,
We are resellers so we always have to reach out to our suppliers. Sometimes this can take a few days....
Read more The issue you are having is not warranty related and our supplier required shipping payment to send the item you requited. Our staff are well trained in the products we sell but we arent as knowledgeable as the companies that design them ie our suppliers. Im sorry you have had a bad experience.
Stephen I get the process and have been very patient. Your staff member's communication is the nub of the problem. Your sales staff were great, I just wish the after sales staff could match your professionalism.
Hi Tom,
I appreciate this, however we don't have a say in how our suppliers conduct their business, my sales staff work for me, the rest is a 3rd party unfortunately....
Read more Sorry for any issues with them as this is very rare. I do believe we communicated in the quickest way possible, unfortunately with so much back and forth these things can take time. Enjoy the scooter Tom and please let us know if there anything we can do for you in the future. As a sign of good faith I'm happy to offer you a $25 credit if you want to shop with us again. Kind Regards, The team at E Ride Solutions
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No after purchase support
I was refused to provide any warranty support. and my phone was hung up despite of me being considerate throughout the time and never used any foul language. Do not purchase if you think you need to use your warranty and all the customer rights
Hi Amol,
Our supplier is still waiting for you to return the scooter to them to look at it. We have advised you on many occasions of this and you have not done it. ...
Read moreStaff did terminate one call that has been reviewed and acknowledged. Sorry we dont accept abusive calls. Once again happy for you drop the scooter off as per our warranty terms for it to be assessed by our supplier. Take care.
Update - If they have guts, they can share call my call transcript for customer's satisfaction to show that I said anything abusive, I provide full concent for that purposes.
I finally sent my escoote...
Hi Amol,
I'm sorry it took our supplier so long to fix your scooter. Times are tough at present, there's so many people sick with covid and most companies have been closed or running on skeleton crews....
Read more I will refute the fact you call us scammers. We are a very litigimate business and your scooter was fixed under warranty from our supplier. We are authorised dealers in Australia for all goods we list on our site. Wishing you all the very best and pleaee let us know if we can assist you in the future.
Good selection and great products, fair prices, great service.
Good selection, and heavy duty perfect machine (Euro Trike), approachable customer service and friendly owner, fair prices and new stock arriving throughout the year.
Love the bike, very pleased with the friendly service . Would recommend E-Ride guys and gal's .
Was so easy, very happy with the response... can't wait for my bike to arrive. Thanks Stephen and thankyou E Ride
- 2 reviews
Exciting & fun product
Nice little size for me as I am only 5 ft nothing.
Great price & excellent service.
Product is excellent quality.
- 3 reviews
- 1 like
E bike Classique.
Fast delivery, relatively easy to put together.
Looks great and its actually so fast lol. Absolutely loving it.
Thanks so much.
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- 2 reviews
Excellent Purchase
Purchased an E Bike Classique. Simple process and bike was easy to assemble the last few component's. The delivery was within a reasonable time frame. The bike appears to be of good quality with good accessories.
The only minor issue is how to adjust the disc brakes as they are grabbing.
The reviewer stated that an incentive was offered for this review
bought it for a friend of mine who has lost her leg
very happy with the time it took to be delivered 24 /8 /21 .its very impressive that it is electric and you can use it as a normal wheel chair and push it .good to see something still made in australia, well done eride solutions and staff
amazing
the land snail is an incredible board im a big guy, i weigh over 120kg ..this board absolutely flies..and dilevery only took a few days from Queensland to Sydney...an awesome buy I love it
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- 2 reviews
- 3 likes
Very happy with the Dragon GTS
I bought my Dragon GTS from Eride Solutions & I'm very happy with my purchase. It did take 13 days to deliver from only 55mins drive away but these are busy times in the courier business I suppose. After one week I had an issue with the back tube being faulty but Stephen promptly sent 2 new tubes up to get me back on track again. Great after sales service. Would definitely recommend using them to anyone. Love my scooter. Thanks heaps.
Very handy
Service good. I think the product is great. Not much more I can say just padding now to make twenty words.
- 2 reviews
- 3 likes
Great Bike
Great customer service, rang and ordered a bike Saturday afternoon, was presented with an invoice and paid that day. Bike then arrived as described just after 1 week from Melbourne
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Details
| Category | Online Shops and Bike Shops |
|---|---|
| Offers Free Standard Shipping | Yes |
| Offers Repairs & Maintenance | No, Sales Only |
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Hi Hollie,
As per our current emails we are waiting for you to send the scooter back so our supplier can assess it and fix under warranty, if it's warranty related. We have not charged you $80. ...
Read moreRequesting a customer send back an item to be looked at is standard policy. Please keep your receipt and if deemed a warranty related expense you will be refunded in full. We are sorry you have had issues with your scooter and we are here to assist in every way possible. We will await your response.