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E-Ride Solutions
Would not recommend.
I bought a scooter from eride solutions and it came in very faulty with lots of issues, I requested to return it and they refused and then proceeded to charge me to ship it back to them for repairs even though it was their fault they sold me a faulty scooter (shipping was also $80). Do not buy from this place.
No after purchase support
I was refused to provide any warranty support. and my phone was hung up despite of me being considerate throughout the time and never used any foul language. Do not purchase if you think you need to use your warranty and all the customer rights
Hi Amol,
Our supplier is still waiting for you to return the scooter to them to look at it. We have advised you on many occasions of this and you have not done it. ...
Read moreStaff did terminate one call that has been reviewed and acknowledged. Sorry we dont accept abusive calls. Once again happy for you drop the scooter off as per our warranty terms for it to be assessed by our supplier. Take care.
Update - If they have guts, they can share call my call transcript for customer's satisfaction to show that I said anything abusive, I provide full concent for that purposes.
I finally sent my escoote...
Hi Amol,
I'm sorry it took our supplier so long to fix your scooter. Times are tough at present, there's so many people sick with covid and most companies have been closed or running on skeleton crews....
Read more I will refute the fact you call us scammers. We are a very litigimate business and your scooter was fixed under warranty from our supplier. We are authorised dealers in Australia for all goods we list on our site. Wishing you all the very best and pleaee let us know if we can assist you in the future.
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Details
| Category | Online Shops and Bike Shops |
|---|---|
| Offers Free Standard Shipping | Yes |
| Offers Repairs & Maintenance | No, Sales Only |
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Hi Hollie,
As per our current emails we are waiting for you to send the scooter back so our supplier can assess it and fix under warranty, if it's warranty related. We have not charged you $80. ...
Read moreRequesting a customer send back an item to be looked at is standard policy. Please keep your receipt and if deemed a warranty related expense you will be refunded in full. We are sorry you have had issues with your scooter and we are here to assist in every way possible. We will await your response.