Reid Cycles Online Store
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- 18 reviews
- 22 likes
Order not ready for pickup even after they emailed me that it was ready for pickup and asked me to leave empty handed. took me an hour to get to their store. Providing false information. Bad customer service. Never going to buy anything from this store. Attach photo if the email as proof.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Very disappointing purchase. I ordered a bike back in October 2021 and as many reviews have stated there has been delays which is understandable due to covid. However - I received email confirmation on when the bikes would arrive and set in my diary those dates to be home for when they would be delivered... they never came... I would call up head office and spoke to a rep named [Name Removed] who has lied many times over and over on when it will be delivered. Time passed... still no delivery... called up again and was provided a new date so wai...
Read moreted again.... that date also passed and no delivery. I called head office again and [Name Removed] answered to which he said, oh yes the bikes are here and will be delivered in 72 hours, to no surprise... nope it didn't arrive either! I feel like I have been quite reasonable and patient up to this point that then my case got escalated to their Customer Experience Manager, [Name Removed] honestly have saved the situation by being the first to have accountability of the situation and from there kept me the loop on where the REAL status of the bike were. I want to also be clear that I don't mind if the bikes were coming in middle of 2022. We did eventually get our bikes before Christmas and I want to thank [Name Removed] for saving the situation. Fast forward, we have put our bikes together in the New Year because if you order online you do need to assemble the bikes yourself. We have had issues with the breaks and alignments on our bikes which we have reached out to family who knows bikes quite well to have a look at for us as well and advised us that they need to go back to Reid to fix. My husband called the North Melbourne store to check if we could drop by to have them serviced and looked at in which they said yes come in and we completely understand if the bikes are not going to be serviced immediately. The following day, my husband rocks up to the store in North Melbourne only to be turned away and refusal to even help us with the bikes. My husband immediately called head office and spoke to [Name Removed] who once again lied and called himself [Name Removed] for some reason didn't really give any support or further help with the situation... so now we've requested a refund of $1,000+ worth of bikes. There is absolutely no point in paying for bikes we cannot even ride! Reid Cycle owners needs to honestly look into their processes and what their staff are actually doing and saying to customers. Extremely unprofessional and a horrible experience with this business. Buyers beware!- Product Quality
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- 2 reviews
- 1 like
I ordered I bike on the 9th August as click and collect from the Stanmore store. On order an automated email informed me said it would be delivered in 7-10 days. I am still waiting - it is the 13th September and I have had no response. I have sent 3 emails, made multiple calls and no response. No call backs. I am profoundly disappointed about the lack of service. I need the bike by Friday 17th August. I even tried to submit a query online and the page would not let me submit. My order is WEB-43429. Has this company gone out of business because I can't find a way of contacting them
- Incentivised Review No
I ordered the bike online. When the bike arrived it had a punctured tyre. I emailed and called several times to get this resolved, and they finally sent me a new inner tube.
The pedal installation was performed by hand without force. After several rides I noticed the pedal was misaligned. When I took off the pedal, I then could not put it back on. After several emails and calling them several times. I finally got a reply saying this was an installation issue and not covered under warranty. I have tried calling 4 times since getting the email t...
Read moreoday without anyone picking up the phone. I will keep trying. This is my 3rd Reid bike. Their customer service used to be excellent. Now it is shocking. Don't listen to the issue. Slow to reply. I have to call them. This will be my last Reid bike. Once lockdown is over I will be returning my bike to their store.
- Product Quality
- Shipping
- Incentivised Review No
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- 4 reviews
- 2 likes
- Reid Cycles Online Store
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What a piece of garbage at a premium price -Poor to None Quality Control - Don't Buy
I ordered City 1.0 Commuter Bike from REID via their website on 22nd Aug 2021 trusting the information on their website about the assembly as it mentioned it is "85% assembled and require some basic final assembly like turning handlebars and inserting pedals". (Notice there is no information about adjustments and settings) The assembling was straightforward, but I started to notice the poor quality control straight ahead. The bike has scuff marks here and there, front fork mount bent, rear cassette has a wobble. Neither of these I was expecting...
Read more on a $460 bike. After assembling, I notice the gears are not shifting smoothly on the rear and not at all from 2-3 on the front. All gears were making a lot of noise. I spent a full day watching the videos on their website and it says contact a technician as gear adjustments are hard. After getting nowhere with the adjustments, I contacted customer care and sent video proof of the issue. They sent me another video from a different source and told me to follow that. So I did. I'm not a trained technician in any form, but RIDE made me pay a premium price for their poor quality controlled bike and 2 days of my time. Right now the bike is put aside as it is nowhere near good as a $160 Kmart bike's which I had no issues with whatsoever. They worked well right out of the box with minimal adjustments. Now I have to pay someone to get this fixed because REID workshops are closed in Sydney. What a waste of time and money. https://www.reidcycles.com.au/products/reid-city-1-0-commuter-bike-black-charcoal- +1
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Brought a mountain bike for my son which he picked out.
Got delivered about a week later all good.
After having assembled bikes for all 5 of my children n wife over the past 25 years n being mechanical minded Kmart n big w bikes never had a problem.
Unpacked bike with my 11 yr old's assistance turned out to be a 51/2 hour night mere.
I can handle n enjoy pick n packs n assembly of most things but when u have it assembled n sons very anxious to ride it started doing a safety check and realized the back wheels axle was as loose as n had about...
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- 6 reviews
- 2 likes
Order placed on Item number 174099280811 E.BAY
Wed 14 Apr 2021
Payment method
Credit/debit card
Payment date
Wed 14 Apr 2021 Have not sent my bike this was on e.Bay. Avoid this company. As of now $429 down drain.
- Incentivised Review No
- Return Claim MadeNo
New message to: reid_cycles
Many e.mails two phone calls This company will not reply to e.mail,s sent via e.bay I joined e.bay in 16 Dec, 2009 this is the first time i have left neg feed back a nigh...
Read moretmare to deal with . I have Feedback score 691) 100% positive Feedback
Bike came damaged and missing parts. They sent the wrong part 3 times after I sent though photos and explained what was missing. Spoke to manager over the phone who was slightly argumentative and she spoke to me in a very unprofessional manner. When I tried to call back in regards to wrong item being sent for the third time, no answer but when I rang from a different number she answered right away. Asked for some of my money to be refunded and they refused saying it was easily fixed!! It was a birthday present over a month and half ago and the...
Read more bike still hasnt been fixed or used because we are waiting on the part for the 4th time!!!! $400 spent on this bike which we can't yet use and absolutely no care or refund offered. Customer service beyond poor!! Would never recommend or purchase from this company again! Very disappointing- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hi there,
Thanks for taking the time to write a review. I’m so sorry about your experience with us, and I can understand your frustrations and disappointment....
Read more I want you to know that I will be passing your comments on to management. We want to make sure your voice is heard as we continue to improve, and hope you won’t hesitate to reach out if there’s anything we can do to make this better. All the Best, Bec T. eCommerce Customer Service Manager REID CYCLES 03 9314 9199
- 12 reviews
- 11 likes
Bike came damaged, replacement parts were sent and $30 refund offered (for wheel balancing) which is fair. However communication wise...emails regularly went unanswered for weeks, follow up emails also unanswered but suddenly answered I finally cc'd in [Name Removed] the owner. Apparently my previous emails went to spam folder...maybe, maybe not. Bad experience. This was my 3rd bike from Reid but the last one for sure.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hi Imre,
Thank you for your review....
Read more I sincerely apologise that your emails were missed. As soon as we became aware of them, they were resolved ASAP. Please let me know if there is anything else that I can assist with. Kindest regards, Bec T. eCommerce Customer Service Manager REID CYCLES 03 9314 9199Find out how Reid Cycles Online Store compares to other Bike Shops
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- 4 reviews
Very poor quality materials, still trying to organize repair but cannot reach store on telephone. Bike is only 6 months old and has been used 3-4 times. Strangely in these COVID times, I have been told I am unable to ‘book’ a time for repair/ service and the store is only taking walk-ins. Not optimistic and daughter is deeply disappointed.
- Incentivised Review No
Hi there,
Thank you so much for taking the time to write us a review....
Read more We make it a point to be known for customer service, so this situation caught us a little off guard. Would you mind reaching out to me at [email protected] with your order number and some more details about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward. Thank you so much, and I look forward to hearing from you! Kindest regards, Bec T. eCommerce Customer Service Manager REID CYCLES 03 9314 9199
- 4 reviews
- 5 likes
I ordered a Viper 24" bike for my daughter and I have received the bike late last week. A few days late which is understandable under current pandemic circumstances.
Upon my first inspection of the bike prior to assembly, the received bike does not come with a front derailleur which is not as described in the pictures of the bike on Reid cycles website:
https://www.reidcycles.com.au/collections/kids/products/reid-viper-24-bike-2020-pink
https://www.reidcycles.com.au/products/reid-viper-24-bike-2020-light-aqua
The received bike has a lower spec...
- Incentivised Review No
I have ordered two bikes online and after a long delay got an email saying my model is not available and suggesting me to upgrade to a higher model. I agreed and paid for it. Again got emails for delays in transit and finally got a sms to collect my bikes. When I visited the store, one bike was not arrived. Again contacted the customer service but no use. Store Rep confirmed they never received my bike.It is a waste of time, and seeking a refund now. It almost took 50 days and didn't have a positive outcome. I should have listened to the previous feedbacks here and not used their service.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
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- 2 reviews
- 1 like
I ordered a vintage bike online. Apparently I ordered 2. I said I didn’t and when I went to check for my receipt I had not been emailed an invoice Or receipt for my order. However had been emailed a confirmation of when it was going to be delivered. Xavier kept saying I ordered 2, and it was my fault very arrogantly. I asked for a receipt he could not email me the receipt, apparently my fault again, I had a dud email he said. I was receiving other emails fine whilst waiting for the receipt. I had been charged for 2 bikes. I was told it would c...
Read moreost me $35 to return and I asked for this to be waived. He would not he said it’s not much money anyway he said. Again arrogantly. I never received a receipt and if I had I would of picked up their error of the order. As I confirmed my email address for the third time Xavier hung up on me. He threatened to hang up on me several times because I swore once. Only once. You would too if you were spoken to so condescending and arrogantly. Obviously Reid cycles are doing so well that they can treat people so horribly and arrogantly. And with COVID they are doing so well. maybe when this is over their BAD reputation will catch up with them and they will go broke. One can only hope.....- Product Quality
- Shipping
- Incentivised Review No
- 3 reviews
- 3 likes
I was thinking about buying a better bike from an actual store. But finally decided to just buy a cheap one from Reid for $370.
After a few rides, the front wheel was wobbly to the point where I couldn't ride it. So that cost me $30 from the bicycle service shop to repair. A few weeks later the bike was wobbling again, and the brakes felt faulty. So again I took it to the shop, and that cost another $100. And now the pedal, or chain, is making a screeching sound on every rotation - and I'm not prepared to spend any more money fixing a dud. So I...
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
- 3 reviews
- 1 like
Bough MTB Pro last month and these guys have sent me a wrong cheaper bike. When called I got threatened by service manager not to look at my issue for few days as they are very busy. I had to convince this guy that it's their issue and they need to at least acknowledge and arrange return shipping. After sending the wrong bike photos they agreed to send me another bike, that bike never arrived. After waiting for days I had to cancel the order and with no surprise, getting a refund was another long wait and too many follow-ups. Well I read their ...
Read morestory and they have started their store to give customer service but the service I got was horror story for me and they never sent replacement my bike on time. I have never ever seen such terrible, horrific service from any of the Australian store. So if you prepared to go through mental torture then buy from these guys.- Incentivised Review No
Questions & Answers
Ladies Classic eBike Display manual - Bought this bike for my wife, but it did not come with a manual for the display. Can one be e-mail to me? [email removed]
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Details
| Category | Online Shops and Bike Shops |
|---|---|
| Offers Free Standard Shipping | No |
| Offers Repairs & Maintenance | Yes |
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Hi David,
We appreciate you sharing your thoughts here. However, I do want to use this opportunity to clarify a few things....
Read more We aim to dispatch orders within 1-2 business days, however as explained to you on the phone by Chloe, our dispatch facilities were down for two days last week. This caused your order to dispatch on Monday, the 19th of April. On the 20th of April, we received 5 different emails from you requesting to cancel your order through eBay. As of the 21st of April, your order was cancelled, and the shipment that was on board for delivery was returned to us and you have since received a full refund. I hope this clears things up. Kindest regards, Bec T. eCommerce Customer Service Manager REID CYCLES 03 9314 9199