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35 questions from our users

Marina ob

Marina obasked

Can the pram part of the buggy be tuck apart to b washed in the washing machine on hand wash setting???? I hand washed it wit a cloth nd washing powder but it's seems to have left white stains



No answers
Courtney L.

Courtney L.asked

Why wont the hood on my pram stay clipped on one side it keeps popping off?

No answers
Rohan S.

Rohan S.asked

Can you get a snack tray for the pioneer. I can not find one anywhere.

No answers
Daniel G.

Daniel G.asked

Does anyone no if a tandom seat for a wave can be used as main seat or if there are adapters to be able to as have a wave with car seat carry cot which is fine can fit both them but the main seat says tandom seat on it and carnt get it to fit in the place it only fits in tandom position thanks in advance



No answers
Dee B.

Dee B.asked

Can anyone tell me how to tighten the harness, for the life of me I can’t do it. Thank you

No answers
Chloe

Chloeasked

can you purchase replacement parts for a 2016 or 2017 Silvercross Pioneer pram?

No answers
Tayler

Taylerasked

Has anyone encountered any issues with their back wheels being shaky when pushing the coast pram?



No answers
courtney d.

courtney d.asked

Hi can I use a pioneer carrycot for a double wave ?

1 answer
Samantha B.
Samantha B.

How do I make my frame tighten as its came loose on the bottom part near wheels?

David H.

David H.asked

Is the pram suitable for newborns? Or do you have to have bassinet attachment?

1 answer
TessaJ
TessaJ

Carry cot that comes with it is suitable for newborns but the pram seat is for 6 month +

Emma J.

Emma J.asked

Hi can the pioner convert into a double?

2 answers
TessaJ
TessaJ

No the pioneer cannot concert to a double. But I believe the coast and the wave can.

Josie
Josie

Can you purchase the wave chassis and use your carry cot and upright seat as a tandem system or do you need the complete wave system?

Sarah M.

Sarah M.asked

Does a wave carry cot fit on the attachments for a pioneer pram frame?

No answers
Aoife K.

Aoife K.asked

Hi all, does anyone know how I can adjust the cup holder so it goes on the right hand side of the pram? It's assembled so it clicks on the outer side of the left of the buggy. If I put it on the right, it'll be hanging in over the baby. It seems screwed tight and unadjustable but the instructions say it can go either side..

1 answer
Jstew
Jstew

To attach to right side the cup part twists around, ours does anyway

Leanne

Leanneasked

Are there any attachments so I can use bassinet and seat at the same time

No answers
Emma

Emmaasked

Hi, I have the silver cross wave and I've finding the shoulder straps on the chair very tight on my 13month old. It's a real struggle to get it clipped in. He isn't big for his age, if anything he is a little small. All the straps have no more adjustment on this as far as I can see from the front. Has anyone found this? Or am I missing something?

7 answers
Sineadmac
Sineadmac

I have the same trouble Emma. I'm in London. My little one is also 13 months and the straps are now too short for him. We've another one on the way in 4 weeks and especially got this so we could use it as a double. But we can't if we can't strap our son in safely

Rebecca
Rebecca

I saw someone on the John Lewis website with the same issue and had spoken to Silvercross and awaited additional straps (or something of the the sort). So I’m researching that now and gonna ring them tomorrow to double check they offer this.

Deno
Deno

Same problem. The straps are very tight. Hope silvercross will do something to solve this problem...

Maddison B

Maddison Basked

Hi, does anyone know if the Silver Cross Pioneer hood and apron set will fit on the Silver Cross Wave? Thanks.

No answers
Mel H

Mel Hasked

I'm having trouble moving the shoulder straps higher on the new pioneer limited edition. I'm trying to pull the straps through from the front to the back but they don't fit with the buckles. Any tips?

2 answers
Ange
Ange

I find the same thing! I also find that my 16 month old son slouches terribly when in the pram. The straps seem strange to me. I was loving the pram but now I’m getting more annoyed with these straps!

Emface
Emface

Same problem! It’s so difficult and it feels like we’re going to snap the plastic bits. Any tips, Silver Cross? There aren’t any videos to help?

Bryony T

Bryony Tasked

Can the silver cross pioneer convert into a double with the seat and attachments from the wave?

1 answer
Silvercross
Silvercross

Hi

The Pioneer is a single use only pram and cannot be converted to a double.

Carly

Carlyasked

Is the removable material okay to wash in the washing machine?

No answers
Loops

Loopsasked

Does anyone know how to remove the back wheels from the pram?

No answers
Ashleigh S

Ashleigh Sasked

Hello, Can the silver cross pioneer be transformed to a double pram with a bassinet and seat at the same time?

No answers
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