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Gary F.Western Australia
- 2 reviews
Rubbish saw.
Dont buy one. 10 hours use from new and now has a scored piston and barrel. Stihl australia says there was saw dust in air filter so no warranty. Been chopping wood for 30 plus years and never a problem. 1500 bucks worth of crap. Just purchased a 455 husqvana. Shame on you stihl
Purchased in March 2021 for A$1,500.00.
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Rj W.South West, WA
what a lemon !!!!!
had a old 029 for many years,[18 at least!], rugged reliable,great saw.,but it was getting a bit long in the tooth. my good wife decided i deserved a new one for my birthday. purchased a m s 391 along with stihl engine oil which gave me a extra 2 year warranty .[lol].it seemed ok, but the bar wear was surprising.after 4 months it blew a hole in piston . neither the agent or stihl aust., wanted to know, as i had obviously, used the wrong fuel mix, used old fuel,or flogged it.all of which is complete nonsense. have reverted to my older, smaller Victa pro, using the same fuel mix, cutting the same fence posts, no problem,.Comment anyone? Class action ??
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Sean KMetropolitan Adelaide, SA
- 2 reviews
- 1 like
MS-390 v 391 AKA mine v Parkers (stars Reflect 391)
This is real life experience & I hope good advice backed with facts & observations to help others if faced with choosing between the 2 or in fact most of the new units (sadly)
I have several saws that I use on a regular basis, mainly older Stihl, though I have many others ( collector) & am mechanically inclined.
Ok, my 390. Purchased 2nd hand over 8 years ago, treated mercilessly ( I mean that ) but well maintained.
A great mid sized saw, well weighted, plenty of punch. Run 20 or 16 inch bars, job dependant, its happy with either & petrol usage is just fine.
Fuel & oil flip & twist caps are a blessing.
Why they Dont have captive bar nuts on the chain cover is beyond me, I guess they love to sell nuts.
...Read more
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Find out how Stihl 391 FarmBoss compares to other Petrol Chainsaws
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Nicko
- 3 reviews
391 is a Dud
Purchased new, used about 10 hours over a three year period. Always used Stihl oil and mix rate of 50-1, and never over worked. It died cutting stringybark. Pulled apart, bearings totally failed, major scores on the piston and bore. I’d say the crank is shot as well. Cost $1,100 new and now a piece of junk. Don’t want to throw good money away fixing it as more than likely it will fail again. Stihl have blotted there copy book with me that’s for sure!
Note have a little MS 170, done twice the work and runs like a dream ...
Purchased in June 2021 for A$1,100.00.
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Max M.Northeast, VIC
- 2 reviews
Absolute Rubbish
My Neighbor purchased a Brand New Stihl MS 391, he was meticulous with the correct fuel mix, after 4 hours work, it stopped. He took it back to the dealer, they replaced the cylinder head and piston, it had blown a hole in the Piston. This time he purchased all the fuel mix from Stihl to be absolutely sure everything was right. He only got a few hours of work from it the second time and EXACTLY the same thing happened. When he took it back to Stihl they pulled it apart, placed the pieces in a box and refused to fix it. Again a hole in the pisto...Read more
n. They blamed him for the incorrect fuel mix. They offered to sell him another one. This seems to be a common problem with the MS 391 across the board. For the Price, he paid $1400, it is a very poor representation by Stihl. The Cylinder head by comparison to all the other Stihl models is almost 4 times the price to replace. I don't think anyone would replace a cylinder head on the MS 391 with confidence and expect it to last. His chainsaw is STIHL BROKEN, and a piece of junk in the bottom of a cardboard box.Purchased in February 2021 for A$1,399.00.
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GJLSouthern and Hills, SA
Don’t believe the ads!
Farmboss died after <100 hrs.
I’ve always considered stihl a high quality brand but I’m done now. Bought this saw because advertised as having the grunt and longevity for farm work. Had it for 5 years, used it sparingly, wrapped it in cotton wool and the dealer said engine is done and you’ll need a new one. Would have been cheaper to buy wood for 5 years. It stihl looks new.... sorry couldn’t help myself.
So much for the “pulling the 20 year old stihl out of the shed and it starts first time” crap they dribble.
Purchased in January 2021 for A$1,300.00.
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txm194
- 2 reviews
Perfect Saw
I have owned Stihl for over 30 years, I purchased my Farm Boss about 3 years ago, I keep it in a unheated Barn in sub zero Pocono Mountain weather. It always starts easily and is one of the best cutting saws I have ever used. The only thing I do special with this saw is I use the pre-mixed fuel Stihl fuel.
Purchased in May 2021.
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Blown engine
Probably got 10-15 hrs of use out of it. Didn’t use it much but it’s still barely out of warranty. Really like my ms290 but obviously quality has dipped dramatically.
Purchased in March 2021 for A$600.00.
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STIHL 391
Don't buy Stihl, I bought a stihl MS250 for $695 and motor died after 4 months ( or 10 medium tress cuts) . Stihl dealer said we didnt mixed enough oil and refused to pay the repair motor cost of $475, But we always mixed 100 per 5L. We bought the MS391 while we waiting for the dispute. Buy after few days use, the MS391 wont stop now we have to bring it back to repair. SO DO NOT buy STIHL produsts, waste time
Annie from New Zealand
Purchased in February 2021 for A$1,295.00.
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Find out how Stihl 391 FarmBoss compares to other Petrol Chainsaws
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TheoBrisbane
don't buy 391, no back up and Stihl blame operator
I have owned many chainsaws over last 25 years through our hardwood timber biz, recently bought 3 units 391 and 1st unit lasted 4 weeks when compression died and can see a hole in piston after spark plug removed. all 3 units are not working with same problem, usage is moderate and maintained. enough power but no reliability and Stihl will not support unless we pay money to repair. very poor form. Careful what you buy and as newer Stihl saws too many electrics and lighter wight, not as robust. using my 20 year old 268 Husky rather than 391 with latest features but no performance. by the way my 18 month old 381 is running well!!
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ScottnBoxford
Good saw if only it would run all the time (2)
Follow up to my last review where I could not get the saw to run. There is a specific starting procedure that makes it run. First, pull the trigger all the way, then flip the choke lever to full choke. Pull the starter cord 3 times, not 4 times, and not 2 times, 3 times only, then flip the choke to half choke and pull away, it should start with in the first 2 or 3 pulls. If this doesn't work, it is flooded, and you need to pull the spark plug, spin it over to get rid of the gas and start the procedure over.
Still cuts amazingly well onc...Read more
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Good when going but hard to start and died early
Bought the farm boss to cut blanks for turning and slab cutting for furniture. Had a fair bit of work clearing fallen trees after recent cyclone and some cuts of a full tank at a time doing slabs. After 11 months and about 20 hrs work it upped and died. Always used 40 to 1 mix but it had lost power and stopped 10 min into a slab cut,never to go again. Dealer says I cooked it but I would expect it to cope with long cuts at high revs. No fouling of air vents or other contributing factors. Starting always a bit of an issue. Never less than 6-8 pulls and often flooded and needed a rest
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JimWasleys
- 7 reviews
Great chsinsaw
Husband very happy, wish we had bought one 20 years ago. Slices through sugar gum like butter, makes the job so much easier. Light to hold and to maneuvers. Received a free chain with it, so wuite a bargain. Wishes he hasn't wasted his time with inferior brands & got one of these years ago
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Muffler keeps coming loose
The saw works great but the 2 bolts keep backing out on the muffler. I tried putting lock tight on the bolts but that didn't work either. I'm taking it back to the dealer to see what the problem is. I own 3 other Stihl saws have never had a problem. I think this is a design flaw my other saws have all thred bolts with nuts on the muffler this saw has bolts that go into a small hole in the muffler that are very hard to get to.
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Grrrrrr
Crap chainsaw wouldn't start dealer said wrong fuel mix I said you told me 50/1 . Other 2 chainsaws still going on same fuel mix . They can fix it for $800 wow only used it 6 times .be careful when buying Stihl chainsaws and whatever they say don't use 50/1 mix asking for trouble
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Find out how Stihl 391 FarmBoss compares to other Petrol Chainsaws
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LukeVashon
15 minute saw
Bought MS391. Dealer prepped and started. Oil in, proper dealer sourced ethanol free premix. Saw blew hole in piston within 15 minutes of normal operation (not under excessive load). Dealer dismantled and consulted with regional Stihl warranty representative. 6 weeks later I call to relate story. I am told I pushed it too hard, i.e., my fault. Unbelievable! I have used an MS170 with same fuel, on same logs with same method ripping 600 lineal feet t/- with no problem and still running strong. This big new saw did not last 4 feet. Stihl wants me ...Read more
to pay for the labor of repair. Out $629.00, six weeks of down time and anticipating using a saw I have no confidence in after paying extra labor cost I should not owe. Poor business practice. Way to loose customers. Shelf decoration for shop, but not a chainsaw that cuts wood.Similar opinion? Write a review on ieatwords.com.au!
Lemon
I brought a 391 for general wood cutting. It was used 6 times with each time being less then .45mins max.
Blew a hole in the piston. Stihl blamed the fuel, all saws were run off the same fuel that day.
Dealer would not warrant the saw was less then 9 month old or would head office on dealers recommendation.
Had an independent replace piston, same thing happened fuel tested and all good. Looks like when warm it developed an air leak.
I have a lot of stihl products including a mini boss which has done a lot of work and has never fail.
Would...Read more
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RonGeelong
- 2 reviews
- 1 like
bought a391 stilh
i just bought a391 second hand from Gumtree, 2 months old . have used these before,great saw i need a bit more grunt than my 311 to cut red gum. cutting another load of redgum on Sunday. Will see how it performs against my 311 in performance ... like i say look after them, they will last along time.
May 8th 2017 Update: chainsaw
l just came back from ballarat with a trail of red gum.l used my 391 stihl, it performed like a dream. Going back Friday for another load, people who have trouble with the saw STOP complaining about them, l ha...Read more
ve 2 saws now,311,@391, both working perfect,if you have trouble, take it back and ask them how to start them, the whey they do it, l have no trouble with my dealers in geelong, they are very helpful giving advice, no harm in asking them, clean your saws after each use, they wont let you down. RonSimilar opinion? Write a review on ieatwords.com.au!
Chain bar does not stay in place, chains by Stihl do not last. Worst problems I have ever had
Stihl has two bolts that take two nuts supposed to hold the bar in place to enable holding the chain taught on the bar. The system does not work. I can cut just a small amount of brush, or a tree and the chain loosens and until I figured out the cause of this spanking new chain saw, the chain came off the bar several times. I feel cheated by the Manufacturer for building such a poor product.
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- 391 FarmBoss
- Verified purchase
Bad gas - my...
Bought my first Stihl saw today, an MS391 with a 25" bar. The dealer sold me 3 additional chains and synthetic oil for the fuel mix, put chain oil and gas in it, and I was on my merry way.
On the way home I bought a new gas can, topped my truck up with ethanol free regular and filled the new can after having poured one container of oil in it.
At home I started it up following the handbook, and decided to "practice" on some walnut (got a big oak to work on!). After half a tank, it was tired and bogged down on 4" stuff, and after 3/4 tank it st...Read more
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Questions & Answers
Denis Tasked
Purchased 391 July 2018 used it for about an hour in august, no probs,heaps better than my old 039 that it replaced after 20 trouble free years. Last sat, Feb23,used the 391 and my ancient 024 to cut up a gum tree that came down at xmas,024 as usual no probs, 391 difficult to start,kept flooding,in the end full throttle and kept pulling till it started. It ran well for about 40 mins then DIED,hole in piston!!Used the same fuel,mix,stihl oil and 95 ulp, in both saws and same cutting technique. Can only guess that carby set too lean at factory,faulty crank seal,or just a crap chainsaw??? Any ideas??
No answers
Jerryasked
Will a piston and cylinder from a Stihl MS390 work on a Stihl MS391 ?
Milkaasked
Hi, I noticed Luke and Mike have had trouble with pistons and air leaks after very little use with MS391 but have then been told it was their fault, that they over loaded the chainsaw, so it would not be replaced under warranty. We have a very similar story. Just wondering if anyone else has had this same issue and been told the same story by Stihl?
2 answers
My son bought a MS 391 in June2017. We have used it about 10 times. It was used mainly with Stihl oil and standard fuel, using the correct 50:1 mixture. Unfortunately I used the saw on a couple of occasions but used a reputable oil again 50:1. When I purchased a new MS381 I mentioned to the dealer that the MS391 was always hard to start from the beginning and after each cut would idle after finishing a cut would idle normally but when increasing the revs for the next cut it would stall after which it immediately started next pull. He said it sounded like an adjustment to the carby would fix the problem. Unfortunately he came back later and advised that the piston head had been scored and the piston needed replacing at a cost of $500. Spoke to the Stihl Service Representative who stated that the foil I had used was not appropriate for the saw and had damaged the piston. So no warranty. The manual states that only high-quality two-stroke engine oil -referably STIHL HP,HPSuper or HP Ultra, which are specially formulated for use in Stihl engines. HP Ultra guarantees high performance and a long engine life. Nowhere in the book does it state that if you use the incorrect oil you will seriously damage your engine.
A friend who is mechanic by profession doubted the story Stihl had spun also has a MS391 and purchased it shortly after my son's purchase. We were cutting timber last week and his MS 391 made a bang, blew a lot of smoke and died. His dealer advised that the piston had blown. My friend had used Stihl oil in his fuel mixture and yet still the saw failed. I think the 391 is a dud and Stihl are not a respectable company to deal with as their warnings are not adequate and I strongly suspect their saw is not firt for the purpose of cutting wood in our environment.
There seems to be quite a few cases of these stories given by Stihl. In our case we took it to Victoria Consumer Affairs and Stihl were made to refund us the full cost of the chainsaw.
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