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4 questions from our users
my son bought a tempur millennium qun lrg plw batch 1161805347 on the 27/05/18. The pillow has separated in the middle and I cannot get any satisfaction out of Harvey Normans Darwin as to how the claim they have supposedly put in for a new one. They told me they have rung to see what is happening but have no answer. This is now been going on for three weeks. Can you please let me know what is happening as i am getting rather frustrated with the customer service I am receiving.
I'm sorry you're having issues in this department. If you're still having issues, please contact TEMPURs customer service team to discuss this further, please explain the above and they will endeavor to get the best resolution for you.
Our team can be contacted on 1300 306 062 or via [email protected]
Please let me know if you require anything further.
I did have a call from your customer service department and have sent them photos. They said it would be another two weeks before we no anything as they have to send the warranty to Denmark.
Exactly right, all warranty claims have to be approved by our parent company.
Our team will get back to you when we have a resolution for you.
Thank you for getting in contact and please feel free to give us another call if you have any further questions.
what material is it made off?
Is this good for children? Do you suggest different products for 8 year old?
How do you clean the pillow and what is the life expectancy of a pillow?
Can’t comment if it is suitable for a child. It is a regular sized pillow. It comes with a nice pillow protector with a zip that you can unzip to wash. As for it’s life expectancy, I reckon you can contact their sales rep for information. Personally, I’m just going to keep using it until it flattens or when my neck and back plays up from using the pillow.
I'm no doctor or ergonomics expert, but know something about child development: pillows that are overly hard or soft can cause problems for anyone, but especially a child who is still growing and whose frame is a different proportion to an adult's. This is not the right pillow for an 8-year old. I used my Millenium Queen pillow for over 10 years - still plenty of life in it but I have found I now prefer the thinner, more rounded shape of the Sonata, which makes side-sleeping more comfortable....for me, at any rate. I bought a Sonata for my husband at the same time, but he has since decided it isn't for him and is sticking with the original and deeper Millenium. If I were you, I'd check with Tempur about the recommended age range for their products.
What is the size details of this product?
The dimensions are 64 x 32 x 11cm.
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