The store in Stocklands in Townsville, is conveniently situated right next to where I work, the ladies there are absolutely amazing, SO nice and ALWAYS so helpful. The products I bought were the tea tree anti imperfection night mask, I love that I can apply it at night before I go to sleep and not have to worry about taking it off, added bonus that it does my skin wonders! I also bought the Himalayan charcoal mud mask, i love that I can actually feel lit working on my skin. And my skin always feels amazing after scrubbing it off. I would highly recommend these two products, and the ladies at the Townsville shop in stocklands will go the extra mile to help you find the right product for you.

After many, many years of always associating the Body Shop with cruelty free & community traded product ingredients, it occurred to me to read the ingredient list on the products I currently own. I am disappointed to find that they are NOT natural, as we are all lead to believe (congratulations marketing company, job well done). I can't complain about specific products but I just feel duped. If you are at all concerned about using natural products, then these guys are not for you.

Don't go there! Cannot response on time and no courtesy to customers. I loved the Body Shop before and spend lots of money, but not anymore!
There are other organic / ethical business selling beauty products. You will be better off going those place!

I wentvto t he body really lovely products i selected 4 items and will use as i love ther products use them all the time.

I ordered online and paid with PayPal, I was charged twice for the order and contacted the company.
They "happily" advised that when you place an order they reserve the funds and then charge again when the order is shipped. You then need to wait 2-5 days for your initial funds to be released. If the funds aren't released I would then need to contact PayPal myself.
I shop online all of the time and have never experienced this before, I don't know how they are allowed to charge twice for an order or to expect customers to have twice the amount available in their account and wait 2-5 days to get it back.
Just a warning for anyone ordering from them online!

Have shopped at Body Shop for many years however on my last 2 visits have encountered rude sales assistants. Products aren't that good that I will put up with that - lost me as a customer forever.

November 22nd 2018 Update: Still terrible customer service

After writing a review and contacting the Body Shop in October I received an email saying how sorry they were and that they had forwarded my complaint to the retail field team and would let me know when they received a reply. Over a month later and no further communication - big fail Body Shop. Shows they have no care or concern.

Exceptional service, and great quality product. The body shop offers quality product and has a good ethos. I haven't yet come across a product I didnt like and i've been shopping there for years . I recommend the moringa products (hand cream especially) and the white musk perfume oil. So devine

Really recommend Hemp hand cream for those who have dry hands! I come back to the shop just for this. Other products I tried were alright but they are more about fragrance.

Why has body shop stopped such a great product ... leaves your face so soft... give someone else the formula so they can produce it

The lady working at the store really tried to talk me into buying a lotion, even though I went in there for something specific. I told her I have detmatogical problems and she insisted that the hemp cream she will give me any side effects. This cream costs $40 and I used it once and was swollen for days plus I has blistering.
I told the company and they said they’ll look into it and never got back to me. Instead sends me the body shop spam. And also never heard back from them. I want the company to make sure that they get their staff to know they’re not doctors and they should not insist to people it would work, especially those with skin conditions

This product is the worst product I have ever tried
In my body. It is ridiculously greasy, very
Little exfoliating
Particles, so much so so you have to scrape it off or scrub with loofah several times with strong soap to remove greasy layer. It also leaves towels greasy and the shower is extremely difficult to clean afterwards.

I went into Body Shop to complain after reading several other reviews also expressing similar experiences, I asked return it and swap for one of their other products which I have used before. They said not possible as was opened and they
Could not re sell it. Very poor customer service and very disappointing product.

Just wanted to say Larissa at ocean keys shop in Perth is the most helpful cheerful staff member I have ever come across.So rare these days to have someone so genuinely friendly.I have been served by her a few times and always happy with her customer service

I work in a Hotel and I’m constantly on my feet and stand in one position all day long... foot massages are my go-to once a week, but I wanted to find something to help in between massage visits

I bought the cooling foot spray, scrub and smoother and I can’t live without these products now... I’ve recommend them to my colleagues and have made this my nightly ritual every night.

Absolutely amazing!

She'll probably never read this, but quite a while ago I went into the store in the Queen Victoria Building in Sydney to get some make-up to hide my self-harm scars. I don't know much about make-up and had been looking for something for a long time with no success as my skin is very light. I was served by a south-asian looking woman who was so kind to me, trying out many different colours and being very gentle with my skin. I don't like people touching my scars or asking about them, and she did neither. This was about 6mnths ago, but I still think of this woman and her kindness when I apply the foundation. If anyone knows her, please thank her for me, I didn't have the courage to do it when I was there.

Stingy and annoying sale assistants that lied to my face about not having a bigger bag to store my purchased items. Rude and laughed at me for asking that question as if asking for a bag to put my purchased items was a silly question. Disappointed. Will never purchase anything. All of the makeup item are crap. Don't even know why they are still here and not bankrupt by now... I think it is from the savings of bags that they do have but they won't give.

Having very sensitive skin, have found many toners are too harsh. The British Rose toner from the Body Shop not only smells divine, it also leaves your skin feeling soft and cool. It is lovely going on and doesn't dry the skin out., instead it felt fresh and nice.

The Body Shop has the most incredible Cream for your Feet..I use Hemp foot protection it makes my feet feel so soft and helps relieve tired dry heels.