They charged me an extra $98 for products and won't return the money, I didn't approve the amount and no one has been able to help. Waited on the phone for 2 hours.

Be very careful ordering online with this company, deliveries are very lengthy - still waiting, emails are not answered, and trying to call has an very lengthy delay as well. When the phone call was finally answered, the only information received was to be patient and they are very busy and understaffed. I still don't have information as to the date of delivery and never received an email with a tracking number to follow the order myself.
The online chat option also did not provide the required information.

my order number AUE83583066 was placed on 30/3 and was supposed to be delivered by 08/4 two phone calls and one email later there is still no sign of my order they claim to be an ethical company but the only thing they care about is lining their pockets not delivering the products that they have been paid in full for. please do not buy from this company online

I made an online order and ended up receiving an empty package, the only thing inside was a piece of paper listing the contents of my order. tried on numerous occassions to contact the business - live chat [was informed the team would be in contact with me 'shortly'], emails, sending queries, fb and called [only to be put on hold for almost an hour] got nothing back.... spent $108 dollars for an empty package... and it seems like there us hardly a way to even get through to the business..............

I bought some products via online store, after a month i still not received my order. Phoned customer service twice 1800 065 232, it’s totally useless and not helping on anything, just let me wait. The staff told me, he will contact Australia Post and email me with his finding. I am waiting for 3 days already he didn’t send me anything.
Body shop! Should I receive my order by Christmas?

I often shop at the body shop for products and love the huge range that they have. Everything is easy to see and the shelves are laid out well. The staff are knowledgable about the products they sell and are able to make recomendations which are usually spot on.

The body shop products that i bought are very good for skin. I have a dry skin so i used their drops of youth and facial oil, which i found very effective.

Quick delivery. Delivered before time estimated. Products ahhhh.... So nice. Beautiful. But this is The Body Shop. Delivering exceptional products. I wish we had a Body Shop in my home town.

I was greeted with a friendly smile as soon as I entered. A promotion was going on and a team member was explaining how to avail it. All the members were team focussed and the store had a huge range of Christmas gifts. A beautifully decorated store

Placed an order for a gift pack with $130 worth of products in it. Money was taken out of my account and I received a delivery confirmation via email. 2 weeks later, my order still hadnt arrived. Received a phone call and said they didnt not have my products and would be cancelling my order. There was zero alternatives given to me ie replacement with different products or checking in stores to see if they had the gift packs. Worst shopping experience ever. How a large company can run out of stock of generic items they sell like creams/scrubs is beyond me. They would rather cancel orders than offer alternatives or help in any way. Beware when buying online.

I went to the body shop to get my favourite white musk oil,i used to wear it years ago and loved it,just did not have the money to get it all the time,so when i went to get it at the body shop chermside,how dissapointed i was, the bottle was changed and i did not mind that,but you have completely taken away the beautifull aroma and smell of white musk oil, i could not even smell anything like it used to be.left and bought nothing,very disappointing body shop,bring back the 80 smell of white musk.

I took my daughter in to the Toowoomba store to buy foundations and extras, I told Khadijoah this and to give her the full treatment. Upon this she looked at me and ignored my daughter, I asked again for Khadijoah to serve my daughter then she proceeded to do so. Khadijoah went to put foundation on top of what my daughter was already wearing for a colour match. i believe Khadihoah was not interested in customer service and showed she did not care. My son in law had the same bad experience the day before as no one was interested and helping him select a gift for his wife

Great hand cream, very soft on the hands. However, because the smell is so delicious i wanted a taste. I feel sick. Do not succumb to their ploys, they will get you in the end. Good cream though.

I was given The Body Shop Carrot Wash as a gift. As you would expect the wash is orange in colour. It’s made from ‘wonky’ out of shape carrots grown in the UK. This all natural face wash works well to cleanse the face of makeup without drying the skin out.

The physical store I go to is always top quality customer service from the moment I walk in the door. The product range itself is outstanding with real ingredients that do real things. My current favourites are the charcoal mask and the tea tree oil facial toner. Never fails to impress me and I’m looking forward to trying new products.

I have a membership card of the body shop that meant I like their products. However, last few days I bought their sleeping mask and eye mask. Disappointed when got home cause I found out the lid of the sleeping mask broken. I ended up asked for replacement, but I been refused due to I did not have the receipt. However, they have my membership card that shows all details as an online receipt. I ended up wasted time, no any replacement from them. I will not support them anymore and I will let all my friends know about this experience.

I had gone in to buy a foundation for my acne prone skin, and was told that the fresh nude foundation would be perfect for oily skin. When I applied this foundation it was the most greasy and wet looking foundation I have ever used. Does not even stay on the skin. Really Really Disappointing