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Sarah DevesSydney Surrounds, NSW
Micro brewery hamper.
EXCELLENT experience from clicking on the website to delivery -- so well deserving of 5 stars! Happy sender through to an even happier recipient! Looking forward to using Hamper Emporium again.
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SimoneWestern Australia
- 6 reviews
- 1 like
Expensive for small product quantity, especially what's inedible!
Most of hamper was ok, but not the best value for money and salted caramel sauce could not be eaten. Smelt and tasted like squashed ants. That was a bit concerning. Don't think we'd order again.
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Mandi69Greater Melbourne (Outer), VIC
great
Appreciated the ease with which the order was finalised and delivered to thankful recipients."
Happy to order again. I sent it as an appreciation for a job well done. Thanks again.
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Paul DVictoria
Excellent product and service
Great product and great communication the whole way through. The recipient loved their hamper and it really made their day. I would recommend these guys to everyone. Thank you the great service provided.
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Great service and quick turn around. Wife loved hamper!
Hamper sent for a wedding anniversary whilst I was overseas. Ordered online from another country and it was delivered to my wife back home on time, and she loved it.
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Heather R.Greater Melbourne (Outer), VIC
Great gift giving without the fuss
I ordered this for my brother who is in a nursing home. The nurses there, told me that it looked absolutely beautiful and the card was lovely. Obviously they could not see the contents. My brother was very happy with his champagne, biscuits, nuts, etc. I think that this is a great idea for people that you cannot visit on their birthday. I live in Melbourne, he is in Noosa. So well done The Hamper Emporium, everyone happy here. Many thanks.
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A hamper that made everyone happy
I sent the Hamper as a birthday gift & an immediate message came back “ thank you for this incredible gift it is fantastic “. From selection of the hamper from so many good products to choose from then on to ordering & finally delivery everything was simple & easy to follow. The Hamper Emporium attended to everything so efficiently & to my entire satisfaction. The winning point for me was the lovely way the hampers are presented as they are so elegant. Great company, great hampers & I will definitely be sending more of their beautiful hampers in the future
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John W.Southern and Hills, SA
- Verified customer
Thrilled with my hamper
I ordered one of the Hamper Emporium"s delicious looking hampers for my sister to thank her for caring for our late father. She was delighted by the beautiful presentation and quality products inside. It was so lovely she was actually moved to tears!
The Hamper Emporium is now my only choice for top quality hampers.
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JulzSydney, NSW
Never again! Company does not deliver what they promise...
To any future customers, based on my personal experience, DO NOT use this company. I received no customer service, had issues with address that caused delay in delivery and required redirection, wrong advice was provided, no accountability taken by company as they dismissed my feedback and the list goes on... This company has lost future sales from me, my colleagues, family and friends as word of mouth is very powerful - already 2 lost sales and many more. The company was not interested to assist or acknowledge my complaint when I reached out to lodge my feedback. All I got was excuses, therefore I request no further contact from this company. I’ve noted many other customers have provided similar feedback regarding dissatisfaction.
1 comment
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JasonSydney
- 3 reviews
Broken Promises
So they confirm a delivery of 27th Dec by courier and charge a premium and then Jan 6th rolls around and still no delivery. Thanks for the disappointment and added hassle at Xmas !
1 comment
Amy M.The Hamper Emporium
Hi Jason, thank you for taking the time to leave your feedback; I'm sorry to hear your delivery was not as expected. We can't find an order with the details provided, so please get in touch at sales@t... Read more
hehamperemporium.com.au or 1300 459 452 and we'll investigate and try to rectify this for you. Kind regards, AmySimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Very disappointed with their customer service....
Very disappointed after being a guaranteed Christmas customer since 2017. Placed 3 separate orders but due to an address book issue rather than orders going 3 different locations, were all sent to one address, despite verifying before placing each order the addresses were correct. Wouldn't even try and work with me at all as "the system showed" each of the 3 individual orders addressed to the one address. Nothing. Not a sorry, not anything, I'm an IT professional and know what I'm doing around a web app and this was an app problem.... They've lost me as a customer.
1 comment
Amy M.The Hamper Emporium
Hi Byron,
I am sorry to hear you are not satisfied with your experience with us!... Read more
All three of your orders came through to us with the same Queensland address. We despatched and delivered these according to the delivery address provided. This address will be reflected in both the order confirmation and dispatched emails for all three orders. As you are the only customer to report an issue like this with our website, we do not have reason to believe that there is a glitch occurring. Of course, we will still have our IT team investigate this to be sure. As the orders have all been successfully delivered to the address provided, we are unable to have Australia Post collect them again. If the recipient was to return them to us, we would be happy to send them out again from our warehouse to the intended addresses. Kind regards, Sofia | Customer Service The Hamper EmporiumSimilar opinion? Write a review on ieatwords.com.au!
ColleenRichmond-Tweed, NSW
Piece of mind
I have used hamper Emporium on and off for several years, always happy with both the service and the delivery. I am back using them again this year with all the confidence in the world.
The Gift recipients, have always been over joyed.
I know this year will be no different
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Paid extra, still not delivered
I paid the preferred delivery date fee to ensure the hamper would be delivered to my relative on his 100th birthday. Two days later, still waiting with no hope of it being delivered today because its now the weekend. So disappointing and unfair! Cannot contact anyone because its now Saturday. What a con!
1 comment
Amy M.The Hamper Emporium
Hi Tamika,
I am so sorry to hear that your order was not delivered as expected! ... Read more
It is quite rare to see a delay like this with our next day delivery service, so we will be investigating this with our courier partners. I understand you have now been in contact with our customer service team who have followed this up and refunded your delivery fee. Apologies again, and thank you for your feedback. Kind regards, Sofia | Customer ServiceSimilar opinion? Write a review on ieatwords.com.au!
ClareSydney, NSW
I had a horrible experience ended up getting refunded!
I ordered two hampers and paid extra for same day or next day delivery to a Sydney metro address. I was worried and even contacted the hamper emporium direct the next day. They reassured me that it would be delivered that day. It ended up arriving 4 days later and it was after my friend had left hospital. Just a total disappointment. I had to ask for a refund. They didn’t really care that I was embarrassed by the whole experience.
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msisabella10Central Queensland, QLD
Blames the customer
I just ordered a hamper for my mother-in-law for Mothers Day. In the delivery instructions I specifically requested it be delivered as close as possible to Mothers Day 12 May, delivered 30 April. When I asked what was going on, I got the blame. A pompous response was received indicating I should have looked for "preferred delivery date" option - found somewhere on their site. Stupid me!! I can overlook mistakes - I can't abide being blamed for it when I just followed the links in placing the order. My fault? I don't think so!
1 comment
Amy M.The Hamper Emporium
Hi msisabella10,
Thank you for your order with us and for your review. ... Read more
Our website checkout provides a range of delivery options for customers to choose from, depending on their gifting needs. In the case, you had selected for your order to be sent with Standard Delivery as soon as possible, which is why your order was delivered so soon and not on a later date. Delivery instructions are to assist the delivery driver only, with information about the property (eg. beware of the dog, enter through side gate, ring doorbell etc.). The delivery instructions box cannot be used to make further requests about your order. I do apologise for any confusion you may have experienced with our checkout! Kind regards, Sofia | Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
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LG7South East Queensland, QLD
Better than flowers and far more impressive
Easy online experience and fast delivery. We used The Hamper Emporium to send a baby hamper to one of our staff instead of flowers when she had her little bub and she LOVED it!
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BrandtSouth East Queensland, QLD
Great hampers, slow delivery
Ordering process was very straight forward. The hampers are reasonable value for money. Paying a "premium" to select your delivery date is a joke, when you can order a massive variety of other gifts/hampers/flowers for same day delivery, or next business day from other businesses. Really need to review their delivery options and speed/efficiency.
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Delivery 3 days after Contractual agreement.
11-2-2019 Be warned, a week or so before wanting the delivery made I ordered a Hamper to be delivered to an address in Beaudesert Queensland, supplying both my ph. no. and the recipients no. On the date of directed delivery a Friday there was none, no attempt was made to inform me. No communication over the weekend and on Monday, today, I phoned and was told due to the floods in Queensland the delivery couldn't be made, this of course is a lie, Beaudesert is considerably South of the affected areas and the roads in that area and from Beaudeser...Read more
t to Brisbane have not been closed or rain affected. I entered into a contract with the Hamper Emporium and it was not fulfilled, although they claim it has been delivered today, 3 days after contracted delivery date. I shall be pursuing recompense for not fulfilling the Contractual obligation. I did have the delivery fee refunded thus admitting liability.1 comment
After being assured the delivery was made today I have determined it was not. Are the floods occurring 1000 miles North of Beaudesert still affecting the Beaudesert region. This organisation is unprof... Read more
essional and incompetent. A mere phone call would be the least they could do, but as I was told imperiously, 'we don't phone customers'. Can you believe any of this.Similar opinion? Write a review on ieatwords.com.au!
HelenSydney
Hampers did not have senders details
Disappointing to say the least! When sending the Christmas Hampers to our clients, our details were not put on the receivers card so they had no idea who the hamper was from! When I spoke to the Manager she said that it had to be put on the Greeting Card (there was no mention of this on the Order Form) as they do not take the Sender's details into account, and that some people want to remain anonymous. Really? Who send's Hampers anonymously? I will never use this company again.
2 comments
Amy M.The Hamper Emporium
Hi Helen,
Thank you for your feedback.... Read more
We do not include any sender, billing or invoicing details in our hampers, as it is entirely up to the sender if they want the recipient to know who it is from. We can never assume this information as each hamper order and circumstance is different (eg. anonymous gift or a personal assistant placing an order on behalf of their boss etc.). This is why it is important for customers to include who the hamper is from on the gift card message. This information can be found on our website in multiple places, however it is not included on the bulk order form spreadsheet. We do apologise for the confusion. Kind regards, Sofia | Customer Service Manager The Hamper EmporiumAs mentioned during our telephone conversation, when placing a Corporate Order it should clearly be stipulated on the Order Form that the Sender's (Company's) details would not be included to the reci... Read more
pient. There was no such detail given regarding this. You mention that this information is on your website, I can appreciate that, however when placing Corporate Orders such as ours, and I had used other companies in the past to do this, the Company who is sending the Hampers appears on the Gift Card automatically unless otherwise requested.Similar opinion? Write a review on ieatwords.com.au!
Disappointed
Just received notification that the hamper I ordered for Christmas will arrive on 27th. The promo said that orders placed by Wednesday 19 Dec would be delivered by Christmas. I ordered on Wednesday. Kinda lost its point by the day after Boxing Day.
Bit disappointed
1 comment
But having received the above notification, on the 24th, knock at the door and there was the hamper. So no longer disappointed and thank you.
Sue (confused at mixed message but grateful).
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Amy M.The Hamper Emporium
Hi Julz,
of 24th December, even with a redirection while in transit. I have read through the extensive correspondence and notes on your order, and our customer service team were honest and transparent and made every effort to assist with your enquiries. I would be happy to explain in further detail if you wish - please call us on 1300 459 452. Kind regards, Amy, COOThank you for leaving a review. I can understand your frustration that the delivery of your order took longer than estimated, and for this I am sorry. The order was delivered on the morning ... Read more