unable to get warranty as they are not agents for the heater. unable to reach their customer service number. the heater has fallen apart and short circuited and i cant get it fixed.

I purchased a set of King size Sheraton not Sheridan (don’t be fooled) sheets. Whilst the bottom sheet was small for a king size it fitted our high sided queen mattress perfectly. The top sheet however measures 230 x 270 . It is so short we can’t use it even on the queen bed and if we turn it around the other way it is too short on the sides. The Home needs to be held account for not providing goods as described. We didn’t measure the sheets until after we had washed them and tried them sometime after purchase so don’t feel we can now return them. I’d been happy with this website up until now.

After trying to notifying The Home with no luck and being very angry l was finally able to get through to them.
With a couple of emails back and forward the matter was fixed in a fast professional manner.
I was advised my money would be refunded, l am happy with the outcome and will start looking at there sales again.
Satisfied customer

Disgraceful customer Service. Raised a query on where the items are and I have yet to receive an update if the goods are lost or will be delayed. I need to continously follow up.. Why cant customer service do their job and update me without me constantly needing to follow up. I often buy online on other websites and the customer service on all other sites are outstanding, advising if there will be any delays. This is the worst I have come across!!!

Will never buy through this website again.

Purchased 29/12/2018. I contacted them numerous times and all they can say is it is out for delivery! I want a damn REFUND! You're company is a JOKE! Never ever had experienced anything like this with a company in Australia at all! Goshhh even China!!! Give me my money back in FULL!

Item purchased in December and 4 weeks later still not delivered. Keep saying has been investigated and will get back to me. Apologies, over it, customer service is pathetic, just want my money back

Purchased online 15/11/17, item not been delivered estimated 10/12. 3 weeks after purchase, now it has been 5 weeks!!! Unhappy

When you haven't entered all the required information, the fields that you have neglected to fill in should be highlighted.
Otherwise, no complaints.
:-)
Merry Christmas!

Made two purchases on the same day, almost a month ago, wish I had read reviews for this so called company before ordering from them, sent them emails which were read with in minutes...still no reply. Don't think I will ever see my goods or a refund, complete lack of customer service. Order is for Christmas presents for several kids so thanks for your complete lack of care towards your paying customers!

I DO NOT recommend purchasing from this company.

Online purchase, easy viewing, return button returned you to your last view and not back to the top of the page. The only negative was that I was purchasing cushion covers and inserts but not all insert sizes were available for the cushion cover sizes you offered e.g. 30 x 50cm cushion but no insert to match so I will have to purchase these elsewhere adding to delivery costs. If I have missed this item and you do provide this size can someone please contact me on 0401 055 397 as I would like to add this to my purchase.

This is my second purchase and I found time frame and delivery was excellent. packages arrived in top condition. I will certainly be buying from you again.

I have purchased from The Home before and never had a problem. Love the variety and prices, and the checkout process is simple. I was stuck for a gift for my niece and found the perfect gift here.

I purchased online in October. I have sent two emails asking for a delivery date but I have had no response. My delivery date was supposed to be 10 days ago. Lack of communication and lack of a contact number to ring is very frustrating.
Melissa

I purchased online. But it is much easier to purchase directly through a retailer. Delivery times take a long time. If you purchased directly from a store you would have your item in 3-10 days. It takes a month through The home and this is quite off putting.