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The Layby Store Questions & Answers
4 questions from our users
aj2langasked
jvarvaasked
I have just found out that The LayBy Store online have gone into liquidation. I have paid just over $4000.00 dollars in a year for a flight centre voucher. I have 4 payments left. What do I do? Will I get my money back? If so how long will it take to get my money back? This voucher is supposed to be used to buy my airfare to Europe and the States. Luckily i have postponed my trip until next year! Can anyone give me any advice?
Cheers.
Jim
10 answers
I have since stopped further payments! I don't know what else to do! I seriously cannot afford to lose this money! Am so worried! In the meantime have sent the liquidator 2 emails and will ring tomorrow morning! Thanks for the advice Brock!
I'm stressing big time!
Hi Jim,, YOu should have received an email from the accounting company handling the liquidation? All I have been told by the accountant is they will be issuing a report on the 29th May with further information, there is no guarantees to getting money back as there are no assets to be sold off. There is a facebook page called The Layby store Liquidation.. where people are sharing information etc.. sorry I have no other info.. its very stressful .. so many of us out of pocket.
Jvarva - It's a terrible situation and so many people have been affected. Please join our group on Facebook. The info we can share, the better. I know of one person who has already received their money back, hopefully we will receive ours also.
Please join "The Layby Store Liquidation" group on Facebook.
Hope to talk with you soon.
mellytooleasked
I am also having similar issues with these inconsiderate people. I had a vacuum on Layby worth $800 and December last year I thought I would find out how much further I had to go on my payments. Well turns out I overpaid by around 6-8 weeks. Finally got a hold of them to be told my refund of the overpayments will be processed the following week. Yeah right! Try over a month and I received my refund. It's now April 17th and I still have no vacuum. The last time I could get a hold of them was over a month ago to be told they have not got my item they are waiting on their stockists. I am furious absolutely appalled. I wrote them an email last week saying I will take legal action if I don't get my item or a full refund within 7 days. Today is that day and they are no where to be found. The way they have handled this is so wrong it makes me sick I'm so upset I don't know what to do?
2 answers
Hi there. Yes this "company" is quite pathetic. I wrote them an email 2 weeks ago. The reply I got was " we are sincerely sorry. Your email has been given to our manager for a reply". I still haven't received a reply and probably won't either. The only advise I can give is to ring Fair Trade in your state. They will let you know what to do.
I have to get together all email sent and received, write what has happened and send it in. I also emailed Fair Trade my account page from they laybe store showing all the payments and how much I have paid in full.
I hope this helps :) I was actually thinking about emailing A Current Affair.
Thank you for your quick reply and your help. I will on Monday get all necessary paperwork together and call fair traiding. I'm starting to think there is no manager (haha) as any other company would have been straight on to it but as you know you only have a two hour time frame to ring them an even them 90% of the time they don't answer. I am very surprised they are still aloud to operate. I fully agree with you and I will also go to A Current Affair they need to be stopped I am a single mother of three and times are tough I was really looking forward to receiving my vacuum but now all I want is refund and I will go buy my own. its just so frustrating.
Thank you heaps again :)
aj2langasked
Hello i canceled. My layby back in september cause they could not deliver one of the items i have requested a refund and now it has been five weeks and no refund
Who would you suggest. I contact? The office of fair trading.?
6 answers
I contacted the Office of Fair Trading in NSW as that is where the company is based. I was assigned a case officer and I finally received a refund after 3 months! When I rang them they requested me to submit an online dispute via the Office of Fair Trading website to allow a case officer to be assigned. Good luck!
Hi, I contacted the Office of Fair Trading. Still waiting for a reply but as soon as I hear something I'll let you know how I go. Sorry to hear you're in the same boat as me. I've heard of 2 or 3 other people who have had troubles with them (not receiving goods/no refunds).
Go straight to fair trading!
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