I purchased a $45 AUD e-sim data package and supposedly got $45 ‘free’. I should have just thrown the $45 in the rubbish bin as I never managed to log in yet the vouchers managed to eat themselves.

No warning, No email for sim balance expiry I had balance of $42.00. silently global eat all the balance. Very Bad Service. I will not recommend anyone to buy United Global Sim.they never sent me any email about sim expiry in 2022.

Purchased in 2016.

No warning, No email for sim balance expiry I had balance of $12.75 Oce/2018. It is $ zero on 25/6/19. I did not make no calls/messages. Very Bad Service. Even from Germany I could get connection (to Australia); I will not recommend anyone to buy United Global Sim

There is usually an email warning for sim expiry but united global have not sent me an email lately and just walked away with my stored balance about $42.00 on the sim.

July 16th 2022 Update: Policy designed to eat the stored balance on the sims

No warning, No email for sim balance expiry I had balance of $42.00. silently global eat all the balance. Very Bad Service. I will not recommend anyone to buy United Global Sim.they never sent me any email about sim expiry in 2022.

Purchased in 2016.

Had prompt and helpful service on online chat from Emma at United when enquiring about whether United Global SIM works in far Eastern European countries ( including the "...stans on the Silk Road), and China. Also helpful advice about which data packs work in the different countries, and where data is very expensive, and to use wi-fi only. Thanks Emma!

As above I have not been able to recharge credit to this account. I don’t want to wast precious travel time struggling with a poor app. Shame. Even says my name is wrong. Very disappointed

Unlike other "overseas SIM", it looks like the Global SIM isn't that easy to get working. Fortunately they have an excellent customer service team. Emma stayed on online chat and steered me through various steps as well as trying with another phone, until I finally got the SIM registered on the Optus network and was able to make a test call. Now just have to hope that there's no more drama when I go overseas.

I'm a techno bozo but purchased the United Networks physical global sim card and data bundle for my teen's school trips to the US last December and to Europe this month. It has been an extremely affordable option. I've found the sim has been reliable on both trips & customer support excellent, especially when my daughter hit a couple of hurdles with her data while OS (and was not turning her data roaming off as she'd promised). They were patient & professional. Highly recommended.

Have used this on and off over a couple of years. Comes in handy when out and about as local sims are not always available or sometimes run out when you least expect it. Perfect for messaging home base and data packs are available if needed for an extra cost and peace of mind. Support is great too. I would recommend the Global Sim to anyone who just wants that extra peace of mind when traveling.

Always a challenge to get started again with a global sim card!
Customer Service was excellent (and patient) and nothing seemed to be too much trouble in sorting out my activation and queries I posed.

Brilliant for my travels. Customer Service is of a very high level. Great rates & promos. By far exceeds any service or price of my local carrier. Have had my Sim for a few years originally as Covermore.

The sim works well in Eu and US. Will try it at Asia next. Data pack is worth it if you are a heavy data user. Saw the eSIM will try it next.

We put the sim in the phone for our 12 year old daughter, it worked before she left, and now that she is overseas, its not working,and they don't seem to care. They are giving us steps to follow but when we do, we don't see the same things as we are supposed to.
If I knew how complex it was to get this sim to work, I would have never bought it.
Stay away, I would not recommend to my worst enemy.

Never received my sim & still waiting for $100 refund 4 months later. Call centre in Malaysia cannot advise me how to contact finance department in Sydney. Regret ordering this sim and the time I have wasted trying to get a refund.

Terrible company to deal with - will not get any charge or credit right. I have been dealing for nearly a year and cannot wait to get out of contract. Use anyone but these.

United Global SIM was easy to use and allowed me to call just as promised! What a great product !!. Also tried out the SOS alerts which gave me a lot of peace of mind while I was travelling. Its a sad reality unfortunately that bad things can happen while travel but I was glad to have the SOS alerts. Overall great products available on their website. Would certainly buy again, I think everybody with a mobile phone should !

United Global sim and WI-FI app kept me completely connected while travelling around Europe. I was able to move from country to country keeping the same number. The service automatically connected me to the preferred network and worked flawlessly.

I spent $30 on credit and purchased a $55 data pack for zone 1. I also took up the free promo offer for WI-FI which gives you access to unlimited data when near hotspots!

Best value for money option I could find and fantastic service.