28 questions from our users
Steve B.asked
Hi, does anyone know if you can buy the clasps that attach the play mat to the playpen?
Thank you.
1 answer
Valiant B.Valco Baby
Hi Steve,
Thanks for the question, unfortunately we no longer stock that product, as well as the spare parts that come with it.
Lindaasked
Can you add more panels to the 6 side panel play yard
No answers
Kelly S.asked
How many white poles dose the four sided play pen need? Can you buy more
No answers
Wendy L.asked
Is it a permanent yard or can it be folded for everyday use
1 answer
Valiant B.Valco Baby
Hello.
I apologize for the delay in responding to your query.
Please contact me on (03) 9581 8034 if you still require assistance.
Steph K.asked
Valco and Vee Bee which one is better or which one is more padded
1 answer
Valiant B.Valco Baby
Hello.
I apologize for the delay in responding to your query.
Please contact me on (03) 9581 8034 if you still require assistance
Tyler B.asked
Can spare parts like the caps on the top of the poles be purchased from you?
1 answer
Valiant B.Valco Baby
Hello.
I apologize for the delay in responding to your query.
Please contact me on (03) 9581 8034 if you still require assistance
TMTasked
Does anyone know the dimensions of the panels individually? All I can find is the total. Need to know if it will fit in the boot of my car as I'm borrowing a six sided playpen from a friend.
1 answer
It comes with the plastic corner bits attached so you need to allow 105cm (3ft 5) X 65cm (2ft 1)
KellyKasked
Based on previous reviews I note that you can put 2 play pens together. Do you have any examples of how this configuration will look and what the final dimensions would be?
No answers
Marthaasked
Why are these so hard to unfold> Is there something I can spray to make them move easier?
1 answer
Valiant B.Valco Baby
Hi Martha, thanks for the question. Being a play yard for children, we have to ensure that it is secure for the child. We don't recommend the use of any unnecessary sprays, particularly as it isn't uncommon for kids to put the panels in their mouths etc. If you need any further assistance, please feel free to call our customer service team on 03 9581 8000
Renataasked
Is it possible to order replacement yellow cups that are on top of each corner? Thanks
No answers
Janeasked
What is the dimension of the 6 side playpen?
1 answer
Valiant B.Valco Baby
Hi Jane, the dimensions are 1690 x 1526 x 615
ColleenGasked
Can the mat be purchased separately and if so how much does it cost?
1 answer
Valiant B.Valco Baby
Hi Colleen, thank you for your enquiry. Unfortunately the mat for the 6 sided play yard is not a product that we keep as a spare part.
Katie McDonnellasked
Am I able to get the mesh covers off to hand wash?
2 answers
Valco B.Valco Baby
Hi Katie
Thanks for getting in touch.
The mesh panels of your 6 Sided Play Yard are not removable. We recommend a gentle spot- wash using a very mild detergent to keep it looking sharp!
Hope this helps!
I've just bought one second hand and had the same question. but I found that it wasn't too hard to pull it apart to get the sides off to wash. it's silly that it isn't designed to be able to do this.you do need a screw driver but it's all clips together so not hard to pull apart, especially an old one that's a bit worn. not sure if a brand new would be so easy
Simoneasked
What are the dimensions of the 4 sided play own?
1 answer
Valco B.Valco Baby
Hi Simone, the four sided playyard dimensions are as follows 97cm L x 97cm W x 65cm H.
Amy Rasked
Do you have a response for review regarding thickness of mat and safety concerns?
2 answers
Hi Amy, I was given this test report by Vee Bee CSR: https://goo.gl/3BiCvA - which says
Safety specification for expansion gates and expandable enclosures - Pass. I am unaware of Australian Standard for play yards (I only know AS 2172 is for cots) so I am unable to verify this.
Valco B.Valco Baby
Hi Amy, Please contact myself on 03 9581 8015, I am happy to assist with your query.
Zaria Belle Topazasked
Is there a way to make the panels straight? I have 2 x 6 sided ones and want to make a rectangle with them but can't seem to make the straight side?
1 answer
Valco B.Valco Baby
Hi Zaria
Unfortunately you will not be able to configure your 6 sided Play Yards into one large rectangular shape.
Family123asked
Hi. We have a 6 sided valco baby playpen and unfortunately on one of our outings we have lost one of the Velcro clips that attaches the mat to the playpen. We still have 5 but was wondering if it is possible to purchase another one?
Thank you
1 answer
Valco B.Valco Baby
Hi there,
Please contact our spare parts department to arrange some new clips for your 6 Sided Play Yard. The number is 1300 082 526.
Can you join these to make a bigger one?
1 answer
Valco B.Valco Baby
Hi Clare,
Yes you can join one or more of our 6 Sided Play Yards together. However we do not have a play mat that will fit a configuration of more than 6 sides.
Gk_2vasked
Can this be put into different shapes (eg a rectangle) or is it only the fixed hexagon shape?
1 answer
Valco B.Valco Baby
Hi,
This can be configured as a square, using only two of the sides, but you won't be able to secure the mat to it.
j.murphyasked
If you buy a 6 sided play yard can you put it together as a 4 sided also, when you want to put it in a smaller room for example??
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