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This is perfect and I recommend it to others!
I've been with VicSuper fund since 2014
I am well satisfied with my experience. I would like to highly recommend to other people who are at their retirement age to receive the exceptional advice I have been given.
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Sally LewisGreater Melbourne (Inner), VIC
Got my questions answered
Tara Walder, the Client Representative Manager at VicSuper, met with me last week and she was able to answer all of my questions. She is very knowledgeable and very professional.
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Employer website poor compared to other funds
Very difficult to recommend Vicsuper if you have to use this website for your staff contributions. All other funds are straightforward. Neither logical nor well set out, and cumbersome if you want help, including by phone.
1 comment
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Glen DGreater Melbourne (Outer), VIC
Happy with VicSuper
Paul Asselman, Senior Financial Planner, provided clear advice and exemplary assistance in my retirement transactions. He was professional, approachable, patient and friendly, and the process he instigated was implemented in a seamless manner.
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TaraGippsland, VIC
Thank you
I met with VicSuper this morning. Sally gave me some great general advice, daunting topic explained very clearly. Sally gave me relevant info rather than bombarding me with unnecessary material
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Rebecca’s practical retirement advice and patient explanations are appreciated.
I have been with VIC Super for 16 years. I required information on options available in my approaching retirement. It was important to me to know my options a couple of years ahead rather than leaving it till the last minute. Rebecca was patient and clear in delivering my options. I have now been supplied with a Statement of Advice to read the recommendations and confirm or question if unsure. Thank you Vic Super.
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Thank you
Thank you to Sam Shah for helping and advising my mum as she transitions into retirement.He is very knowledgeable, professional and helpful. It is an exciting and equally a daunting time for mum and Sam has advised her for her next step. She now feels more confident facing her retirement. Please send our kudos and thanks to Sam.
November 8th 2022 Update: excellent advice and great customer service
Thank you Sam Shah for helping my mum transition into retirement. It was initially a daunting time for her but with Sam's help and advice she is n...Read more
ow confident and has peace of mind entering this new chapter of her life. Kudos to Sam for always being so professional and answering all our questions. He provided practical and excellent advice. I would recommend Sam to family and friends.Similar opinion? Write a review on ieatwords.com.au!
KarenMelbourne
Excellent financial advice in my retirement
I have been with VicSuper for many years but never really understood how it worked but in my recent consultations with Paul Asselman he explained everything very clearly and gave me and my husband some excellent advise on how to maximise our retirement savings. He is very approachable and professional and I would highly recommend him.
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- Verified customer
A very satisfied VicSuper member.
I have joined VicSuper recently and required help to rollover existing Super funds and general advice.
I am very satisfied with Paul Asselman to have compiled a Statement of Advice for my Superannuation. He is very knowledgeable and professional and clearly explained every facet of the policy.
Highly recommended.
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PeteGreater Melbourne (Metropolitan), VIC
- 3 reviews
Professional Statement of Advice
I have been with VicSuper for 20 years and have been very satisfied with the service and returns. I recently requested advice from the Melbourne CBD office on implementing a retirement income stream. My adviser, Mark was both courteous and thorough and the subsequent statement of advice he provided was clear and comprehensive. At no stage did I feel pressured or pushed. I will be liaising with Mark over the next few months to implement my retirement income strategy and have every confidence in Mark's involvement and VicSuper's support service.
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PhillGreater Melbourne (Outer), VIC
- 7 reviews
Excellent Advice and Service
I have been with VicSuper for over 15 years and have been happy with their performance and easy to navigate website.
In the past I attended one of VicSuper's information sessions and found it quite helpful.
In recent times I had two very helpful and informative interviews at the Blackburn Branch with Peter Byrne in order to set up my Super leading into my retirement.
The organisation is very professional yet friendly and very approachable.
I would recommend VicSuper without hesitation.
Yours Truly
Phill.
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- Verified customer
Excellent service from Richard Ferrier
I've been with VicSuper for 14 years and have always experienced great service and advice. I recently had the chance to get a one-on-one review of my account with Richard and he was fantastic and provided excellent advice and had great knowledge.
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Fees for no service
VicSuper charges you highly monthly fees for administration and account keeping, yet provide you no service.
Let's hope the Royal Commission finally exposes these poor industry practices once and for all.
5 comments
VicSuper V.VicSuper
We are sorry you’ve had this experience. We lowered administration fees on 1 July 2018.
We also undertook an extensive review of our insurance arrangements resulting in premium reductions for same levels of cover for death and TPD of up to 13%.... Read more
Feel free to reach out to our team on 1300 366 216 if you'd like to discuss further. Regards, VicSuperWhat are the fees actually for? Can you explain why they are so high when spread over thousands of policyholders? Why don't you automate?
VicSuper V.VicSuper
Our administration fees cover the costs of operating the fund, safeguarding our members accounts and providing services that centre on guiding our members towards better financial outcomes.
These e... Read more
xpenses include staff salaries, information technology costs, legal and regulatory compliance, and rental expenses. These services include our face to face personal superannuation advice, workplace and public super seminars, our award-winning online coaching service – Beeline, online 24/7 access to your account through MembersOnline and the member app, along with the staff you can call in our Member Centre.Similar opinion? Write a review on ieatwords.com.au!
Leonard PMelbourne
Thorough advice
I have been with VicSuper for 19 years. I was provided with excellent advice soon after joining and attending one of their seminars. I attended another in October at the Melbourne office and consequently arranged a meeting with Peter Hodgson My wife and I had all our questions answered. Peter was very thorough as was the Statement of Advice he prepared We are looking forward to meeting up with Peter in the New Year for further advice.
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John TMelbourne
- Verified customer
Great service from Dion Miller at VicSuper, Blackburn
My wife and I have been with VicSuper for a number of years, and have dealt with Dion Miller at Blackburn each time we have been contemplating making changes to our accounts.
Dion has always been friendly, courteous, and extremely helpful.
He explains everything clearly, and simply, so that even anyone without much knowledge of the 'ins and outs' of superannuation can follow what he's saying and what he's suggesting.
Any follow up questions? No problem, Dion has always been more than accommodating in answering any queries that we've had.
Thanks for all your assistance (and patience with my questions, and feedback that I've provided).
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Really helpful and valuable thing to do
I found my recent session with VicSuper really helpful to make some small changes that will make a big difference in the longer term. It also helped me feel more confident that I'm on the right track. Thanks!
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Tony Milligan
- 3 reviews
Excellent advice before retirement
I have been with VicSuper for over twenty years. Some years ago I was advised to move into Transition to Retirement, which set us up for the next four years and my investments did very well. With retirement getting much closer, we met with Kevin Phoa in the Melbourne office mid-October and moved things around. His advice and service was spectacular, easy to follow and implement. We are very comfortable with retirement one year away, and Kevin has eased our minds that we are well on track. We very much appreciate being looked after so professionally.
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RGLDonvale
Great Customer service
Recently my wife and I met with Sam Shah from VicSuper 2 times for the purpose of maximising the benefit from our Super funds, and I must say we were very impressed with the results. Sam's extremely clear, friendly and methodical approach towards explaining the various options that were available to us was greatly appreciated, and we came away from our meetings with him with our purpose fulfilled. Thank you Sam!
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Best advice from VicSuper - Blackburn
I have been with VicSuper since 1994. I would like to say that I have been extremely satisfied with the advice given and the performance of my VicSuper fund.
I have been very lucky to have Dion Miller, Blackburn Office, as my VicSuper representative. Dion has given me valuable advice over the years which has in turn enabled me to feel confident and not worry about my superannuation investment.
The journey has been made interesting with transition to retirement strategy put in place and in 2012 a review to deal with redundancy.
All in all, I have made it through without worrying.
Thank you to Dion Miller at VicSuper.
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Assistance with retirement plans
I have been with Vic Super over 10 years and I am very satisfied the the performance of my investments in the current market.
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Questions & Answers
Noelasked
I am with AMP for the last 15yrs, want to change over, do Vic super offer TPD and life insurance through super.
1 answer
VicSuper V.VicSuper
Hi Noel
Apologies for the delay in our response. We do provide life and TPD insurance through super but we encourage you to contact our Member Services team on 1300 366 216 to discuss your situation. Alternatively, you can private message your best contact number and we'll arrange for a team member to give you a call. Regards VicSuper
Gavin Fasked
I have had a VicSuper account for more than 20 years, since returning to teaching in 1998. I am still contributing at age 73 but am a bit disappointed at the rate of growth in my bottom line. Most of the improvement seems to come from my contributions and amounts contributed on my behalf by my employer. Looking at the fees charged and comparing them with other, similar funds, I notice that VicSuper charges more than some of the other funds. What is the justification for this?
3 answers
VicSuper V.VicSuper
Hi Gavin
We encourage you to contact our Member Services team on 1300 366 216 to discuss your situation. Alternatively, you can private message your best contact number and we’ll arrange for a team member to give you a call. Regards VicSuper
Thank you for replying.
The vic super default growth fund has a ridiculously high fee of 1.14% per annum and has failed to beat the benchmark in the previous 10 years, steer well clear, might offer free advice but who is paying in the long run.
https://www.eurekareport.com.au/managed-funds/fund/vicsuper-futuresaver-growth/40213
BigAshasked
how do i get in touch with someone for a chat?
1 answer
VicSuper V.VicSuper
Hi there
Thanks for reaching out. You can call our team on 1300 366 216 or alternatively, please send through your contact details via private message and we’ll get someone from our team to get in touch with you. Regards VicSuper
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VicSuper V.VicSuper
Hi Tony, we’re sorry you haven’t had a great online experience. We welcome your feedback, if you provide your contact details via direct message, someone from our team will get in touch with you to discuss further. Regards VicSuper