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Reviews

(407)
(150)
(49)
(46)
(152)
  • Product Quality
    3.8 (340)
  • Return Claim MadeYes (30) · No (375)
  • Shipping
    4.3 (279)
  • Warranty Claim MadeYes (11) · No (380)

Reviewer Photos & Videos

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Please spend your money elsewhere and avoid the scam

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Disgusting low quality

published

Beware do not buy
Bought 3 couches at nearly $200 each. The quality of these are totally cheap as cheap. If you had sat on them they would break. I cannot believe a company would sell such crap furniture. Going to get a full refund or take them to court.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
See all answers

Daryl

DarylGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Just love it!

published

The garden mirror was delivered within 3 days of purchase, fantastic. It arrived well packed and in excellent condition. It looks lovely on our fence and complements the garden. We are thrilled with it.
Thank you.



Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Review collected in partnership with Vidaxl.com.au

  • Verified customer

Gazebo

published

Not very happy with product. One of the pieces had a screw hole in the wrong spot and one of the screws was not manufactured correctly.
The instructions were grossly inadequate. The product came in two boxes, one box on one day and the other on the next day. Both boxes arrived days after the quoted date of arrival.



Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Review collected in partnership with Vidaxl.com.au


  • Verified customer

chicken coop

published

the chicken coop is great value for money. a large coop suitable for our 5 chickens and durable. easy to construct, took a little time to put on the wire. very happy with the result.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with Vidaxl.com.au


Bronwyn G

Bronwyn GSouth East Queensland, QLD

  • 3 reviews
  • Verified customer

Lovely sturdy gazebo

published

I’ve purchased from vidaXL several times and there are never any problems and delivery is quick.
However, there was a screw missing from the pack in this order. The assembly instructions could be a lot better. There were only a few pictures, no text, so we had a bit of guess work to do!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Review collected in partnership with Vidaxl.com.au


Michael Bott

Michael BottGreater Melbourne (Outer), VIC

  • Verified customer

Replacement bench seat

published

I was replacing article purchased many years ago and found it on internet. Article sent was what I ordered and came in good condition.The price was competitive with similar bench seats

Shipping
Warranty Claim MadeNo

Review collected in partnership with Vidaxl.com.au


alex

alex

  • 2 reviews
  • Verified customer

Furniture too small

published

We bought a furniture and we were surprised how small it was. Even though they had the specs in the website, the photos were misleading. We wouldn't buy if we knew it.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with Vidaxl.com.au


  • Verified customer

Fantastic

published

Great product - exactly as described and delivered in two working days to a country area - have ordered from this site before and will again. Funky and original styles - I love it!!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with Vidaxl.com.au

  • Verified customer

Let's see how long it lasts

published

I have put together a lot of flat pack furniture in my life, but this has been the dodgiest one of all. The holes didn't quite align for the screws. Even though it said there were 4 or 5 different kinds of screws (can't remember the exact number), we could only distinguish 2 or 3 - no numbers or letters on the packets to show which is which. When we finally completed it several hours later, there were 2 screws leftover which couldn't fit into the holes because of aforementioned issue.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with Vidaxl.com.au


rick k

rick kRichmond-Tweed, NSW

  • Verified customer

acacia table

published

feels like a chunky bar table. Always hard choosing from online pics but this was better than expected when it arrived. Much better than the bar tables around the same price / size. Being 110cm tall is about as high as you can get, and, it makes a difference - its transformed my small apartment space into a functioning living area. Im using it mostly as a laptop table which is unexpected - its also great for coffee and beer chats with mates...breakfast...why dont all loungerooms have these ?

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with Vidaxl.com.au


Andrew Stephens

Andrew StephensPerth, WA

  • 2 reviews
  • Verified customer

Very good service and product

published

Easy to use web site and make the purchase. Very fast delivery interstate. I was very surprised at the quality of the product given the very low price of the product.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with Vidaxl.com.au


allan bonsall

allan bonsallSouth East Queensland, QLD

  • Verified customer

Very happy with vidaXL

published

I ordered a chicken run/coop for my wife as a surprise. Unfortunately order confirmation finished up in my junk mail which I didn’t see. However the way vidaXL resolved my concerns was first class and very customer focused. The coop is great, service guy very friendly and helpful. I will be recommending vidaXL to friends.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Vidaxl.com.au
Linda Z.Vidaxl.com.au

Review collected in partnership with Vidaxl.com.au


McKain

McKainSouth East Queensland, QLD

  • Verified customer

Inferior Product

published

The product we received (Adirondack Chair) is such an inferior product. The timber shabby and paint work disgraceful. No bolts or screws or instruction just pieces of shabby timber. Returns policy (which I didn’t check, my bad) not worth sending back as will cost us more. So disappointed but we have learnt our lesson and will never purchase through this company again

Warranty Claim MadeNo
1 comment
McKain
McKain

bonza

bonzaSydney, NSW

  • 2 reviews
  • Verified customer

Excellent FAST delivery; Thank You

published

Easy to review, order and receive expeditiously! The 3 units came within 2 days; not expected so quickly. The correct product appears to have been received even though I haven't yet unpacked kit.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with Vidaxl.com.au

  • Verified customer

Very impressive overall

published

Outstanding fast delivery-pleased with product--good price---all in order-would buy again--shade house is spiffy------great range of products with some good specials Easy website to look through--nothing negative to highlight--quality well satisfactory for the price including delivery--very convenient

Product Quality
Shipping
Warranty Claim MadeNo

Review collected in partnership with Vidaxl.com.au


Rob

Rob

  • 2 reviews
  • Verified customer

Desk was badly cracked and poorly packed. Refund offered.

published

I ordered an office desk from them which was on sale. It arrived as promised in the stated delivery window. Great. However, upon opening the box I noticed that the desk was badly cracked in the corner.

Was it a second?

Did the company know it was damaged before shipping?

IMPORTANT UPDATE:
Whilst my original review of the product remains, in fairness to the company, they have good, speedy customer support. They offered me a full refund. Appreciated!

Product Quality
Shipping

Review collected in partnership with Vidaxl.com.au


Joe P.

Joe P.Greater Melbourne (Outer), VIC

Furniture cushion have no support

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
See all answers

Nic

NicSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

No video instruction for assembly

published

I bought a sofa bed online. One page photo instruction was not enough to successfully attach some of the pieces. I asked a video but they sent another PDF and said there is no video to show how to assemble it. I did not email them again. Maybe they would have other suggestions!! Or would keep saying sorry! No time to waist more on this anymore.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with Vidaxl.com.au


mojo

mojoGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Black gloss tv unit

published

Several damaged pieces. Would never buy from here again. Biggest piece of crap and waste of money. Very dissatisfied and my son who I bought it for was really upset

  • +2
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

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Questions & Answers

DCG S.

DCG S.asked

Hi I have purchased the Garden Shed With Lean - 329.5x131x178 cm and I am having trouble with the instructions. Pieces 6,7 and 8 over the entrance door is impossible to figure out on the booklet. Any help would be great?

No answers

AbbyW

AbbyWasked

We would like to know if there is anywhere we can view your Euro Fencing before purchase please?

1 answer
Betty Essex
Betty Essex

I'm sorry that I cannot help. I didn't buy fencing. Best wishes


Peter N.

Peter N.asked

We have just purchased a Vidaxl pool cover roller 90714.A and are having trouble with the instructions as they are useless you basically have to guess where your placing certain screws Dowells and pieces of hardware let alone put it together . are you able to give me some advice as to how this thing goes properly together as it's becoming rather frustrating wondering if I have put it together properly or not . descent instructions or a video might help .
Regards
Peter

No answers

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