Reviewer Photos & Videos
Please spend your money elsewhere and avoid the scam
I ordered a tv unit from this awful company. Firstly, no customer service. Their phone number doesn't work. There's an automatic answering machine that says they can't answer any calls. When you email them, they will email you until you ask them for something, then they stop & ignore you. This also includes when they reply to these reviews. They email once pretending to resolve the problem and then stop. I asked them to advise the delivery driver of something and they said no, they cant do it. When I received the con note number, I called the c...Read more
ouriers myself and they happily updated the details for the courier driver, no problems. It was such a simple request regarding my building but they flat out said no, its not their problem. Now to the actual tv unit.... it was HALF the size! it says its 1.2m, its barely a metre long. It's also missing a shelf and barely resembles what I ordered. And of course nobody from their customer service team will reply to me or offering me any compensation. This company needs to be shut down, I'll be making a formal complaint with Fair Trading. They literally rob people from their hard earned money. It's disgusting.
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Disgusting low quality
Beware do not buy
Bought 3 couches at nearly $200 each. The quality of these are totally cheap as cheap. If you had sat on them they would break. I cannot believe a company would sell such crap furniture. Going to get a full refund or take them to court.
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DarylGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Just love it!
The garden mirror was delivered within 3 days of purchase, fantastic. It arrived well packed and in excellent condition. It looks lovely on our fence and complements the garden. We are thrilled with it.
Thank you.
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Review collected in partnership with Vidaxl.com.au
- Verified customer
Gazebo
Not very happy with product. One of the pieces had a screw hole in the wrong spot and one of the screws was not manufactured correctly.
The instructions were grossly inadequate. The product came in two boxes, one box on one day and the other on the next day. Both boxes arrived days after the quoted date of arrival.
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Review collected in partnership with Vidaxl.com.au
- Verified customer
chicken coop
the chicken coop is great value for money. a large coop suitable for our 5 chickens and durable. easy to construct, took a little time to put on the wire. very happy with the result.
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Bronwyn GSouth East Queensland, QLD
- 3 reviews
- Verified customer
Lovely sturdy gazebo
I’ve purchased from vidaXL several times and there are never any problems and delivery is quick.
However, there was a screw missing from the pack in this order. The assembly instructions could be a lot better. There were only a few pictures, no text, so we had a bit of guess work to do!
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Review collected in partnership with Vidaxl.com.au
Michael BottGreater Melbourne (Outer), VIC
- Verified customer
Replacement bench seat
I was replacing article purchased many years ago and found it on internet. Article sent was what I ordered and came in good condition.The price was competitive with similar bench seats
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Review collected in partnership with Vidaxl.com.au
alex
- 2 reviews
- Verified customer
Furniture too small
We bought a furniture and we were surprised how small it was. Even though they had the specs in the website, the photos were misleading. We wouldn't buy if we knew it.
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Review collected in partnership with Vidaxl.com.au
- Verified customer
Fantastic
Great product - exactly as described and delivered in two working days to a country area - have ordered from this site before and will again. Funky and original styles - I love it!!
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Review collected in partnership with Vidaxl.com.au
- Verified customer
Let's see how long it lasts
I have put together a lot of flat pack furniture in my life, but this has been the dodgiest one of all. The holes didn't quite align for the screws. Even though it said there were 4 or 5 different kinds of screws (can't remember the exact number), we could only distinguish 2 or 3 - no numbers or letters on the packets to show which is which. When we finally completed it several hours later, there were 2 screws leftover which couldn't fit into the holes because of aforementioned issue.
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rick kRichmond-Tweed, NSW
- Verified customer
acacia table
feels like a chunky bar table. Always hard choosing from online pics but this was better than expected when it arrived. Much better than the bar tables around the same price / size. Being 110cm tall is about as high as you can get, and, it makes a difference - its transformed my small apartment space into a functioning living area. Im using it mostly as a laptop table which is unexpected - its also great for coffee and beer chats with mates...breakfast...why dont all loungerooms have these ?
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Review collected in partnership with Vidaxl.com.au
Andrew StephensPerth, WA
- 2 reviews
- Verified customer
Very good service and product
Easy to use web site and make the purchase. Very fast delivery interstate. I was very surprised at the quality of the product given the very low price of the product.
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Review collected in partnership with Vidaxl.com.au
allan bonsallSouth East Queensland, QLD
- Verified customer
Very happy with vidaXL
I ordered a chicken run/coop for my wife as a surprise. Unfortunately order confirmation finished up in my junk mail which I didn’t see. However the way vidaXL resolved my concerns was first class and very customer focused. The coop is great, service guy very friendly and helpful. I will be recommending vidaXL to friends.
1 comment
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McKainSouth East Queensland, QLD
- Verified customer
Inferior Product
The product we received (Adirondack Chair) is such an inferior product. The timber shabby and paint work disgraceful. No bolts or screws or instruction just pieces of shabby timber. Returns policy (which I didn’t check, my bad) not worth sending back as will cost us more. So disappointed but we have learnt our lesson and will never purchase through this company again
1 comment
The company has been in touch with us and have given us a suitable outcome and were very eager to rectify our experience. In light of this I would purchase from this company again. Mistakes can be mad... Read more
e but it is how it is dealt with. Therefore we would give them a 4 star rating.Similar opinion? Write a review on ieatwords.com.au!
bonzaSydney, NSW
- 2 reviews
- Verified customer
Excellent FAST delivery; Thank You
Easy to review, order and receive expeditiously! The 3 units came within 2 days; not expected so quickly. The correct product appears to have been received even though I haven't yet unpacked kit.
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Review collected in partnership with Vidaxl.com.au
- Verified customer
Very impressive overall
Outstanding fast delivery-pleased with product--good price---all in order-would buy again--shade house is spiffy------great range of products with some good specials Easy website to look through--nothing negative to highlight--quality well satisfactory for the price including delivery--very convenient
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Review collected in partnership with Vidaxl.com.au
Rob
- 2 reviews
- Verified customer
Desk was badly cracked and poorly packed. Refund offered.
I ordered an office desk from them which was on sale. It arrived as promised in the stated delivery window. Great. However, upon opening the box I noticed that the desk was badly cracked in the corner.
Was it a second?
Did the company know it was damaged before shipping?
IMPORTANT UPDATE:
Whilst my original review of the product remains, in fairness to the company, they have good, speedy customer support. They offered me a full refund. Appreciated!
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Review collected in partnership with Vidaxl.com.au
Joe P.Greater Melbourne (Outer), VIC
Furniture cushion have no support
I purchased the sofa 7 piece and dining 9 piece. Both items arrived on time as described. After many hrs of putting it together both items seemed to look like the picture in the ad however it definitely lacked quality.
The problems all started when we tried to use the items.
It says in the ad the cushions are comfortable. This is false advertising. The cushions are absolutely useless ( see picture attached). The cushions have no foam in them at all. They use Dacron only to fill all the seating cushions. Dacron is usually used with firm ...Read more
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NicSouth East Queensland, QLD
- 2 reviews
- Verified customer
No video instruction for assembly
I bought a sofa bed online. One page photo instruction was not enough to successfully attach some of the pieces. I asked a video but they sent another PDF and said there is no video to show how to assemble it. I did not email them again. Maybe they would have other suggestions!! Or would keep saying sorry! No time to waist more on this anymore.
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Review collected in partnership with Vidaxl.com.au
mojoGreater Melbourne (Metropolitan), VIC
- 2 reviews
Black gloss tv unit
Several damaged pieces. Would never buy from here again. Biggest piece of crap and waste of money. Very dissatisfied and my son who I bought it for was really upset
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Questions & Answers
DCG S.asked
Hi I have purchased the Garden Shed With Lean - 329.5x131x178 cm and I am having trouble with the instructions. Pieces 6,7 and 8 over the entrance door is impossible to figure out on the booklet. Any help would be great?
No answers
AbbyWasked
We would like to know if there is anywhere we can view your Euro Fencing before purchase please?
Peter N.asked
We have just purchased a Vidaxl pool cover roller 90714.A and are having trouble with the instructions as they are useless you basically have to guess where your placing certain screws Dowells and pieces of hardware let alone put it together . are you able to give me some advice as to how this thing goes properly together as it's becoming rather frustrating wondering if I have put it together properly or not . descent instructions or a video might help .
Regards
Peter
No answers
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Linda Z.Vidaxl.com.au
Dear Allan,
Thank you ever so much for your feedback. ... Read more
I am glad that although you had some issues we were able to discuss it and find a solution together. I hope you will shop from us again in the future. Kind regards, Sara/vidaL