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Your Home Depot (page 2 of 9)
DonaldCanberra
- 4 reviews
- Verified customer
Bogus Business - to be avoided!
This company displays some very suspicious practices . I placed an order a week ago and didn't receive an order confirmation, response or advice of any kind... All I received was additional advertising. I canceled the order 3 days later. Still no confirmation, contact or response, but my status hadn't changed from processing. So I rang and spoke to a young lady who said it was no problem to cancel the order. Still no confirmation, nothing. I also asked about the confirmation and she advised they were 'too busy' with orders. I said I thought ...Read more
it was odd, that I was getting advertising material if they couldn't handle what they already had. Meanwhile, the status of my order still showed on the webpage as Processing. I waited a day and still no change: no confirmation of anything, no change on the status in my profile. I rang again, again a young lady said it was no trouble to cancel and she would do it straight away, although it would take 3-4 days to process. Remembering that their website advertises next business day delivery. No confirmation email afterwards, no change to status on the website. I rang again the next day and asked to speak to someone higher up. The young lady, different one each time, said it was no trouble to cancel. I advised I had done that. I had also during these days, lodged service tickets on their feedback line, also asking to cancel the order and for someone to send a confirmation. I checked the service ticket status (you have to register to access that separately from your registration on their website). I found that one of my service tickets had been closed as completed. No contact, no confirmation email, no email advising the ticket was closed. At this stage the company had not contacted me regarding anything. I then contacted Paypal and lodged a ticket with them. Within an hour I got a text message to my phone from Your Home Depot, advising they couldn't process a refund while there was a live dispute lodged with Paypal and to remove it. I went to the Paypal site and nearly cancelled the dispute but their website advises not doing that until the refund is received. So i respond to the text from Your Home Depot and said that the dispute would remain and to process the refund. They rang me! The first contact I'd received directly from them regarding any of this. The lady again told me should couldn't process a refund while there was a dispute with Paypal, and that it would take weeks to process because I would have to wait until Paypal contacted the company. I told her I wasn't cancelling the dispute and to process the refund. The refund appeared in my Paypal account within an hour. I was lied to. I think their attempt to have the Paypal dispute removed was so that Paypal would not gather a list of complaints/disputes against them, which I am sure is on the rise. There was never any discussion about the stock.. Like others who have reviewed I am dubious that they have stock. It is quite plausible they are making money on the over night money market. They had my money for a week. I'm not sure that anything they have done is illegal but I think it's dubious and suspicious at best and would not risk my money again. No service, no care about the customer at all. And lies. There are much more reputable companies around who are interested in making an honest dollar and I will be dealing with them. I am following this up with the Consumer Commission...... oh...and 24 hours after the refund appeared in my paypal account, my order still appears as Processing on the website.1 comment
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CbellCanberra
Another unhappy customer
Reading these reviews, it's like the company says the same thing to all its customers. I ordered a pot and steamer from Your Home Depot and paid extra for express delivery. After payment was made I received an email saying they were relocating and that any orders placed between these dates won't be processed until the following two weeks. After the two weeks I received an email saying they would send a complimentary knife sharpener - which I never received! I called them several times to be stuffed around even more and then after 6 weeks was of...Read more
fered a refund. Was told it would take 3 business days which it shouldn't so rang them again to be told it was processed on Monday and will be in my account by today. Following day I received an email asking for my bank details as they didn't have them on the system... If you are thinking of purchasing anything from Your Home Depot I'd advise not to and go somewhere else. Giving 1 star is being generous! Thanks Another unhappy customer
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Awful service and terrible outcome.
I attempted to purchase a clothes line. 3 weeks after ordering I was told there would be a delay and that I would receive a free gift with my order. 2 weeks after that I had heard nothing further so I sent a query email which received no reply. Another week later I got an email to say that my item had been damaged and I would be refunded. What a waste of time! This makes me think that they may not actually have had this stock in the first place.
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joanneMelbourne
- 2 reviews
- 5 likes
I hate being Lied to.
Was shopping for a new spin mop. chose this mob because the advertise the item will be sent next business day. i ordered Monday morning. received an email that the order is in process but nothing further. I rang yesterday afternoon to enquire, as i had expected to receive the items within three days as the company is in my state, and im regional. the girl said she checked tracking and the items were posted out on the tuesday, should be Friday, if not give us a ring. my order still says processing, and i still have no tracking info. So i rang ba...Read more
ck this morning, and asked the question a different way. was told items shipped wednesday. So i said "so i was lied to yesterday?". She just kept on with her speel. did i want tracking info? of course i did! she said she would email me. Then i said well i was told at least one will arrive today but i havent received notification and aussie post always notify when a tracked item is coming out. she said she would ring Aussie post. she just called back to say they will be delivered today, 2 parcels. an honest answer yesterday (sorry EOFY we are really busy, it was delayed) or at least info on my order on their site, would be helpful. dont Lie! hopefully they will be delivered. to be honest though, if i could get a refund and go elsewhere i would. i wish i had seen these reviews before i shopped, never would have ordered. just terrible service. the call i just got was too little too late, and NO apology. pathetic.1 comment
so the parcels have arrived, and they are well packed, even got a free knife sharpener. such a shame about the service, i got a couple of very cool original pieces im very happy with.
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Paul
- 2 reviews
- 6 likes
- Verified customer
No Delivery, No Contact
Paid through paypal, they accepted the money but wouldn't respond after the $500+ icecream maker wasn't delivered (tracking on their site was set to "processing" 10 days after payment was accepted). Had to use paypal to sort out the issue and get a refund after repeated attempts to contact Yourhomedepot with zero response. Purchase through these guys at your own risk.
1 comment
They sent the item when paypal got involved (still didn't contact me directly). Once the Ice-cream maker came it didn't work. I had to contact them, still no response until I escalated another paypal ... Read more
dispute, paypal sorted it out and I just had to return the item for the refund (at my own expense). Spend the couple extra dollars and go somewhere more reputable who takes customer service seriously, otherwise you will have to rely on a third party like paypal to resolve any issues.Similar opinion? Write a review on ieatwords.com.au!
SwimmerHunter Region, NSW
- 12 reviews
- 13 likes
Pleasantly Surprised!
Given preordered negative reviews, rolled the dice as I required a difficult to obtain Scanpan accessory.
Prompt delivery, well packaged, informative status was appreciated.
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Lisa HAberdare
- 2 reviews
- Verified customer
Awesome Service and Product
I bought 3L cuisinart kettle perfect temp black stovetop. Was the cheapest online shop and cheapest delivery. Came on time and packaged carefully. Awesome service, fast delivery, product works well.
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Delivered an appliance in 4 hours!
The customer service went out of their way (making several calls) to source the product in the warehouse and have it delivered to me within 4 hours.
1 comment
Ryan LYour Home Depot
Hi, Our customer service work very hard to ensure a good experience for our customers. 4 hours is a great effort. thankyou for the positive review
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Appalling customer care for warranty
Have a Tefal pressure cooker which is faulty. Tefal have asked me to deal with YHD who refuse to honor the 10 year warranty as the name YHD is now owned by AER Group PL. under consumer law it makes no difference. Basically telling me to chase up the old owners ??
2 comments
Ryan LYour Home Depot
Hello, This is the captain speaking.
AER Group is under new management but the entity remains exactly the same. ... Read more
I can assure you that your comments are certainly not inline with the company policy. We are more than happy to help any customer from Your Home Depot's lifetime with their claim for warranty. I have sent you through a private message with my contact details and would like to encourage you to please contact me so we can review and help finalise your warranty claim. Kind regards AaronWell this is embarrassing. I occasionally receive alerts saying you've helped 3,367 people and 567 have found this review helpful. This time I clicked on the link (out of sheer boredom and a little cu... Read more
riosity, and I see that you responded to my first post 2 months after I left it on this forum (I was never notified. I've just read your response for the first time, and I'm over the whole thing...but I've actually gone through our (my) server doing a check on key words such as "AER" / "Your Home Depot", even as far as the name "Aaron".....and guess what ? I never received your private message nor was I contacted, so ultimately nothing was done about my warranty claim..talk about trying to cover your butt.....lol !Similar opinion? Write a review on ieatwords.com.au!
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DingoSydney
- 5 reviews
Terrible after sales service... Just hope you do not have to deal with returns or refunds.
Online list price for similar products was excellent - either matching a few others or a fraction lower. Order process easy and quick delivery (2-3 days) for an item showing in stock. All good to this point. However, item arrived and was faulty. Unfortunately it had numerous defects (most or all of which looked like manufacturing faults) and sometimes this happens so I sum it up as poor quality control off the line by the manufacturer and need to return or refund the item. Emailed YHD and no quick reply so decided after reading online reviews h...Read more
ere to just call. Friendly person answered and after a discussion that the return and replacement procedure would likely take at least 1-2 weeks I simply requested a refund instead so I could buy the product elsewhere sooner (I needed to use it). They agreed to start this procedure and soon after the call I received a reply to my original email directing me to email another department with the photos and refund request, to which I did. And that's where it ended! No further response to date (2 weeks later) at all... nothing to confirm RMA and start the refund process. After a few days of nothingness I contacted the Scanpan distributor direct and had the issues rectified under their warranty procedure instead which was quick and easy. Issue resolved now but interestingly 2 weeks later and still nothing from YHD on this matter. In summary I can only give one star for a company that can takes your money and delivers your product in a speedy 2-3 days but does nothing and expects it normal to drag out any return/refund procedure of a faulty product into weeks on end.Similar opinion? Write a review on ieatwords.com.au!
BLSTAS
Great price and great delivery
I am very impressed with Home Depot. Great price and great delivery service. Ordered on Tuesday and arrived on Monday.
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Mohammad HaseebAustralia
- 3 reviews
- Verified customer
Delayed Item received and had spots!
I ordered a hedgren bag and although I waited anxiously for it to be delivered; it arrived, it was in cheap packaging and had muddy spots on its strap.
Edit: They offered me a return after some days.
1 comment
Ryan LYour Home Depot
Hi Mohammad,
Sorry to hear about your unfortunate experience. Our records show back on October 12th - 3 days after your initial Product Review enquiry - that our customer service team replied with a ... Read more
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Looking for perfectionSydney, NSW
- 46 reviews
- 1 like
Downhill
New owners and the place was dead. Asked to make even exchange (different colour) but refused too although I had receipt. I purchased so much from this store and referred so many people but NO MORE.
2 comments
Ryan LYour Home Depot
Hello, Thankyou for being such a loyal customer in the past. I am sorry to hear of such a poor experience. Our return policy is quite favorable and we are more than happy to facilitate change of ... Read more
mind returns. if you would like to discuss further, i have sent you a private message with my details. Kind regards AaronHi Aaron, thanks for your response but 5 months too late.
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MandyGreater Melbourne (Metropolitan), VIC
- 5 reviews
- 2 likes
- Verified customer
so easy and great price
I am just so impressed as I ordered on Sunday and received delivery on Thursday at my front door. I really believe in buying in store but I simply couldn't this time as the price of my Global knife was so much better from 'Your Home Depot'.
I will be back and next time wont bother to get comparision prices!
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Worst customer service will not replace or refund defective product
I purchased a set of sheets from YHD, after I washed them the 1st time, exactly following the instructions in my near new miele washing machine the pillow cases developed a strange pink mark al over them ( the sheets were a grey colour). I advised them straight away and they said they would look into it and get back to me, they never did contact me even though I contacted them numerous times. I referred the matter into consumer affairs who contacted them and YHD said they would do nothing about it as they can't prove how I washed them! I'm not ...Read more
an idiot I can read and I have a $3,000 washing machine and none of my clothes or other linen are ruined. Even consumer affairs said they should remedy this but they refuse to even give me a credit note. I have sheets that are over 5 years old and none of them have this problem, these sheets are less than 6 months old and they look horrendous. I will never purchase anything from these arrogant fraudsters again, what makes me even more mad is that they bombard my inbox daily with there so called specials, here's a tip instead of trying to get new customers look after the ones you already have, it's called customer service2 comments
Ryan LYour Home Depot
Hi Livlo, when did you purchase the set of sheets? Please provide your order number and someone from the customer service team will be in touch with you. -YHD Team
Honestly I don't know why I'm wasting anymore time on this my invoice number is 100084694 which you already have given the amount of times I've emailed you, I also have the letter from consumer affair... Read more
s saying that Rowan supervisor of customer care, (what an ironic title) is unwilling to do anything as they blame the washing machine or chemicals used, how you can determine this without looking at the sheets is beyond me. As I have stated previously I followed the instructions to the letter, have a miele washing washing machine and used omo liquid like I do on the rest of my clothes, lines, towels etc and none of them have suffered the same fate. I am not an idiot I have linens over 5 years old that look better than the sheets that were purchased 6 months agoSimilar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Truly dreadful
It's been two weeks and still waiting for my parcel to arrive. Have tried to get them to follow it up and nothing happening. They are awful, stay clear!!
1 comment
Ryan LYour Home Depot
Hi Russell, are you able to provide me with an order number? I will follow up on your order once you provide it to me. -YHD Team
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RoseVictoria
- 13 reviews
- 8 likes
- Verified customer
Pray only that you never need to return anything under Warranty!
Breville Smart Toaster purchased September 2014 and this item still under Manufacturer Replacement Warranty but Breville Head Office don't sell to Your Home Depot and have never heard of them! Told me to deal with Your Home Depot direct. Therefore made a call to YHD and [name removed] took my call. That went nowhere with no return call as she had promised. I then initiated the first email to the company. Received an email response which was logged as Low Priority! Nice!!! After several emails to and from [name removed], the last of which was a ...Read more
last week, still waiting on reply. Each time I receive an email response, it's vague and non informative. Apparently I have to pay for return postage for an item which is under Warranty but still waiting on a return address to be provided by [name removed]. I am requesting information in my emails which is being ignored or just not answered. This requires further emails to ask again and again. Still waiting on confirmation of the amount of refund I will receive as they don't stock my colour. If they can't provide answers to simple questions, what hope have I got that I will in fact receive a refund once they have my Toaster? So to all of you whom are happy with the purchase experience, so was I. Good luck and pray that you never need to deal with this company should something go wrong. Would I ever purchase from them again? Absolutely Not!! Would I ever recommend this company? Absolutely Not!! My issue is not with Breville as I love their products, it is with this bogus company YOUR HOME DEPOT. Steer Clear and save yourself the headaches.14 comments
Ryan LYour Home Depot
Hi Rose,
Sincerest apologies that you have encountered a disappointing experience with Your Home Depot. Please note that many of our suppliers recognise us under our parent company name and we do ap... Read more
So what now, Have not heard any further?
Ryan LYour Home Depot
Hi Rose,
Please check your private messages for further information in regards to this, alternatively please contact us on 1300 795 985 for us to resolve this for you
Regards
The YHD Team
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- Verified customer
Worst customer service I ever seen
My Kitchenaid doesn't work properly. When it's on speed 6 the mixing bowl come of the metallic base. And the whole mixer is moving a lot. I called 4 times yesterday, their voicemail is full and nobody answer. I called again today no answer. I sent emails as well. I need my mixer to work and I have no assistance at all. Never buy on their website.
1 comment
Ryan LYour Home Depot
Hi Sandra,
Apologies that you are having difficulties with your item. We have recently transferred our phone system and as such have experienced some outages over the last few days. Our phones are n... Read more
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anna.elaliSydney, Australia
- 2 reviews
Worst customer service ever
I ordered a number of items online and then only received one of them. When I called, they promised to look into an alternate brand and send an email with options. Instead they sent an email to say my account would be credited. I then responded to advise them that my credit card details had changed and if I could update the account the funds would be credited to. Many emails and phone calls later, I still haven't received a call back and they have sent me an email instead, once again ignoring my request that I would prefer to relay my account d...Read more
etails over the phone. Tried for 2 weeks to call the contact centre and you get out on hold and then told to leave a message with no option to continue holding... Terrible experience, no common sense or respect for their customers or my time.1 comment
Ryan LYour Home Depot
Hi Anna, please provide your order number and someone will call you in regards to your refund. -YHD Team
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They are helpful!
I placed my order for kitchen aid deluxe $729 and payment accepted. There are some drama during the dispatch and I communicated with them via your product review. Your Home Depot addressed the problem quickly and my kitchen aid now is on my bench beautifully! Friends, May I make a humble suggestion that before you post you bad comments, why not to try to communicate with them Via this platform. Thank you! Product review! Thank you your Home Depot!
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Questions & Answers
Jackasked
If I received a faulty item or does not work as it need to. How long will it takes to get it replaced?
borlaccdasked
How long does standard delivery take to Adelaide?
2 answers
I can't answer your question as I never received my items
Ryan LYour Home Depot
Hi
We would allow approximately 4-5 business days. Your first business day is the day after the order is placed.
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Donald
Note to those who might be reading the 'positive' reviews. Note:
from legitimate organisations, and they aren't packed in additional boxes at all. They arrived in PERFECT condition (the arriving part being the important part) they didn't just hold onto my money.1. The language is always very similar.
2. The positive aspects are inconsequential things like packaging. I've had products arrive ... Read more