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Reviewer Photos & Videos
Rude
I filled my car with fuel & received a free coffee, I accidentally used the wrong cup for the coffee @ Caloundra Qld store on the 27/04/2018 & the attending server said I had to pay for the free coffee bc it was the wrong cup I accidentally used bc I never used the coffee machine before, she was very rude as she said the free coffee was not for that particular cup it was a standard cup next to the coffee machine she started to insult me words I won't say here so I paid $2 for my supposed free coffee an left it for her. so lady have a nice coffee on me you need it.
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Useless App
I have been trying many times to register using different emails but when I sign in it always comes with an error message. Couldn't use price lock feature any single time. Really unhappy with this app.
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Cheeky!
Apps: locked Petrol price, but when I filled up my car, & paying told me that their system of discount not working. They did it twice. So prevented me to have a discount of 20cents per litre.
Third time, they instead put sign on every 98gas closed sign!
Turramurra Seven-Eleven
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Korero
- 10 reviews
- 9 likes
7-Eleven Binstead/Universal Road, QLD
I normally enjoy the inexpensive convenience foods, recharging Go cards and promotions. And the customer service is usually good. Tried to return a second pair of faulty sunnies to the Franchise I bought it from and had no problems the first time...but a different person and terrible customer service this time, even with assurances from the previous attendant that I was able to get a refund should I have further problems. I was humiliated in front of customers as the staff took the issue to heart and over-stepped both personal and civil boundaries. Absolute;y appalling service and unprofessional business conduct. Very disappointed.
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Tony
- 32 reviews
Quick to take your money
I have used app 3 times worked fine now an update to do bug fixes gave me a bug now have 50 dollars sitting but can't open barcode locks up goes back to phone screen. Uninstalled 3 times reload still stuffed. I think this is the end for me good idea bad process. Time to part ways back to BP 98 for me..
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Cannot see spent on app now
Used to be able to see monthly spent on website.
Then 7/11 decides to take it off and said i should have kept my receipts.
Yhis behaviour sucks, seems does not care about customers.
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AngryAvocadoNSW
Usually Good, until they try to kill me...
So i went in to a 7Eleven because i was hungry and thought, 'Yes, this BLAT looks awesome! I love avocado'. I bought it and took one bite when my mouth immediately starts burning. I check the ingredients and low and behold, it isnt AVOCADO but an avocado MIX... including jalapenos.
Which Im severely allergic to.
But there was no warning on the label like "Avocado Mix" - it literally claims "Avocado" - insinuating it is straight avocado. If it said MIX I would have been more careful, but I suppose the implication of being healthy outweighs the unsuspecting customer's possible hospital trip.
Of course with an allergy, one should always been on ones toes. I made a mistake but it is also false advertising. Shame on you.
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Joan RUmina beach
Doesn't work
The app does not work, it just says it can't recharge, (libra)
Then it can't even find my local prices, I have tried contacting company, uninstall and reinstall app but still no luck will just give up on it now.
Unhappy customer.
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MarshallGreater Melbourne (Metropolitan), VIC
- 36 reviews
7-Eleven Fuel App - a triumph of the specialist who designed it (for 7-Eleven, not for the user)
This App was designed by specialists in human behaviour so that, while it appears to give you control over a significant cost (fuel) in fact it contains lots of gotcha’s that make it useless for what you think you are getting - while tying you into 7-11.
According to the App, “Suzi” saved $250 in one year using it. I’ve used the App for 4 months so far and saved $1.40 despite many hours of checking and cross-checking.
Let’s look at Suzi. The gap between the bottom and the top of the price range is around 15 to 20 cents. The price cycle r...Read more
uns for around 4 weeks with the top price fixed for the first 2 weeks then dropping slightly for the next week then accelerating down for the last week before bumping up again. The app locks the moment you choose a price and you can’t reset it to a lower price or even to see if there are cheaper prices out there .. so on average you’d be lucky to lock in a 10 to 15 cent premium. The average driver in the city travels 10,000 km per year and a small car uses around 8 litres per 10km so Suzi (on average) uses 800 litres of fuel. If she is a country driver then she will drive further but get significantly better fuel consumption so the same sort of fuel usage (my 2002 model people mover gets 12.5 litres/100k around town but closer to 7 litres/100k on the highway).Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
App won’t allow you to pay
Couldn’t use the prepaid money I put in the account so had to pay by other means so technically 40 litters has now cost me $100
Please respond expect a call
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Paul MAU
7_11 worst customer service
Inquired about petrol app.. was told you silly old use a computer get out not got time for your stupid questions. I run a business if my people spoke to customers like that they be on dole quee before the sun set teach your workers there no better than white people there actually worst.
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zooterMelbourne
- 8 reviews
- 5 likes
7-Eleven App is best way to lose money
Just put your money in there and forget it. It cannot be used anywhere as it will keep declining. The store will say no problem with their machine, 7-Eleven customer support when you reach it will say there is no issue with your card and so on...we call such people thieves on the road and put them in jail...
July 11th 2018 Update: Still the best way to lose money
2 months after my initial review, the same problem continues. You can have money on your app, but cannot spend it in a store. The store says contact 7-eleven customer care, 7-eleven customer care says store is not trained and they can use the voucher manually...all in all 7-eleven don't learn or don't care!
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Outstanding customer service
I went to my closest 7eleven at Rosemeadow and got greeted and served by a lovely lady named Leanne, was one of the best customer service I have come across in quite a while. Definitely makes me want to return to this store.
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- Verified customer
Customer service
I had to send a money gram to my parents I have done it through May other 100 fernny avenue surfers paradise I was question many Times in front of other customers what's my name and humidity me even after producing QLd driving licence
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Advertising; ha, but Kirra 7Eleven not sell Ovo
See all media saturated ads, by Ovo & 7Eleven. "Come buy our products thru 7Eleven". So I do. Or at least try.
I go to 7Eleven Kirra: "Please can I buy an Ovo Sim ?"
Reply: "Nope, sorry. They are COMPLICATED. So we are not stocking them."
Ha. So much for the advertising $ !
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Transaction Ripoff
7 eleven at East Brisbane Vulture Street, ripped me of $69.50. I bought $15 worth of fuel and took $50 from eftpos. As I wanted a hundred,I was told to take another fifty from eftpos again. I noticed she was looking at my PIN when entering my number. She quickly looked away and I thought "now that's dodgy". Left the store thinking I hope she doesn't rip me off and she did. Noticed at next ATM my money was down. Got bank statement and noticed a $69.50 transaction I never made and rang 7 eleven back. Was told that there was nothing that could be ...Read more
done. Rang head office and the lady rudely told me that it was my problem.Speak to my bank she said. I was frustrated that I was taken for my money and wonder how many other people she has done this too. Rang some government office's and was told it's my problem.Legally robbing people is now allowed in Australia. Our country has truly gone to the dogs. Some people have a short working visa and make as much as they can before returning home. Avoid 7 eleven, way too dodgy.Similar opinion? Write a review on ieatwords.com.au!
Brad T.Greater Melbourne (Outer), VIC
- 17 reviews
Unhygienic, unethical, bad customer services, aggressive and rude behaviour by Heidelberg franchisee
Hi. I’ve been a fan of 7 Eleven for a long time. Petrol, donuts, coffee, were all awesome. Even the staffs.
I love your Nunawading Vic store.
Today, i entered your store in Heidelberg Vic, and asked for Krispy Kreme donut box. Those boxes were out.
A lady there told me rudely to use the boxes that were already filled with donuts.
That’s okay, she might have had a bad day.
...Read more
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Deep
- 2 reviews
- Verified customer
7/11 high Street EPPING 3076
Poorest service.
I had always like this petrol station
But a female worker changed my reviews completely..
I went there today and mistakenly I entered through wrong way (there were no cars or people luckily).
The girl there was explaining to me I said OK but I could not see the enter and exit written and yes it was MISTAKE. She said I have not seen any pertol pump saying entrance and exit haha.
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GroggSydney
- 28 reviews
Overcharging and sneaky practices
Generally I am happy with 7-11. However a recent experience has really soured my view of them. I regularly use the lock in feature to get the best price for fuel, and have been happy with my experiences. But one staff member at my local store behaves very strangely when I get a good price. My last experience there I had a Krispy Kreme donut added onto the receipt. Very sneaky! He knew I was buying a few items and tried to trip me up because when paying with phone using 7-11 gift card as well as redeeming offers on the app it can take some atten...Read more
tion. He tried not to give me the receipt (regular occurrence at that store), but I waited for it. Drove off and found a KK added to the bill. Went back and got my refund and was given $3.00 (when I was charged $3.25) just put in my hand with no apology whatsoever. He knew exactly what he did wrong. This guy needs some training in customer service and stop trying to rip customers off. I have already made a complaint on the 7-11 website and have not heard anything, if I hear back from them I will update this review. Until then - make sure you ask for a receipt and check it thoroughly.Similar opinion? Write a review on ieatwords.com.au!
JDLCGreater Melbourne (Inner), VIC
- 8 reviews
The coffee is great and cheap
Love the coffee from 7-11. The coffee is not burnt, taste good and the best thing is, it is only $1.
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Questions & Answers
Leith R.asked
Has anyone used the Just Go card in Europe? How was it?
No answers
Joannaasked
Does 7- Eleven do cash out when you pay for something with Eftpos?
2 answers
Sure
Not all the time, depends if they have the cash to do it, as they carry minimum amount of cash in case of robbery and if a shift just started they may not have the cash in the till, they are not a bank. There is an ATM in all stores.
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