ActronAir ESP Platinum QUE
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19 reviews · Statistics
Reviews
Prompt Service
Outdoor unit stop working just after 2 years on a hot day. Technician turned up promptly for repair. No hardware failure. Outdoor electronic board lost memory and needed to be reprogrammed.
After reprogram system is running again however compressor will not ramp up more than 80 percent. Spoke to technical support help line, they will arrange someone to revisit shortly.
Why does it create a wind tunnel?
Actron Air Platinum ESP Que install with the maximum power unit. We've had it a year and it certainly works, but it's like having an evaporative system in terms of the wind tunnel it creates in our house. Disappointed as we'd seen it working in a similar house (ours has slightly larger bedrooms than that house) and was under the impression it was a whisper quiet system, but it always seems to have to run high to cool rooms and those air returns help create the huge wind tunnel that sucks doors shut so they can't be moved and creates huge wind n
... Read moreoise in the hallway in that wing of the house. Always seem to have to be fiddling with temps to get things right - too cold or too hot, despite what the zone temps say. Never seems to properly manage cooling in our main living areas. Not impressed, for the price we paid. And really not all that sure it saves on power, given our bills before we installed solar (mind you, new build, so we didn't have window coverings at the time). It's in now, so unfortunately can't change it, but would look several times at other systems.The installer came out many times to fix an unresponsive sensor and check settings. Support team came to check that the main unit was cycling through power properly and checked settings at the time, too.
Great system, seems efficient and love the Zoning
I installed the 19KW system with Que controller. I love how it has much better control over the zones and the other more well-known brands and only needs to heat or cool the areas we need.
Very happy BUT..
1)It seriously needs to support IFTTT, Google Alexia etc. I also have solar and it should be aware when the sun is shining and I can take advantage of that.
2)The Schedule is complicated and won't allow different temps at different times of the day for each zone. ( Happy to be proven wrong.
3)The zone controller failed and the whole thing stopped working. 1 week for them to turn up, and they said they needed 1 week to get spares from Sydney ( I'm in Melbourne) SERIOUS? Not good enough.
Actron Air Que CRQ5-21AT
I replaced the builder installed 14KW to 19KW Platinum Que recently with Que controller and 7 Temperature zone sensors. It has been working fantastically and cools and heats the zones in appropriate time effecient manner. Only issue is the app controller on iphone is not good enough and is having a time lag but seems to be working okay on Samsung phone. Overall very happy.
... Read more
Find out how ActronAir ESP Platinum QUE compares to other Ducted Air Conditioners
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Terrible system hasn’t worked since we got it
Built a house with Metricon and paid for this system. Since moving in it has not worked. Zone after zone fails.
Zones don’t turn off, water leaks into the house, and an app that is unresponsive.
Would recommend you buy another system. Slow to respond and the service manager looking after the case doesn’t return calls. They don’t provide fault reports either. Told them which zones weren’t working, and they told me they don’t even know which motors they changed. Surprisingly the system still doesn’t work. Very very disappointing experience
After posting a review was contacted by service manager told system would be inspected a week ago no one turned up and no contact. Guess what system still doesn’t work
... Read moreHad another fault within the warranty period and not only was it not fixed but actron sent an invoice in contravention of the Australian consumer guarantee
We are disappointed to hear about the issue you are having with your system. We appreciate you taking the time to place your feedback on Product Review, your feedback is important to us.
We would lik
... Read moree to help you find a solution. To start could you please submit a ticket to us here on Product Review and give us your name, full address, contact number and the serial number found on the sticker on the unit. Alternatively please send an email with this info to [email protected]I have called and left a message for the state service manager to call me I have also contacted my builder and installers. Of the 3 tho only one who has been unhelpful is the state service manager
Not very reliable
Installed QUE system 4 weeks ago and the system didn't work for most of time and I had to call 3 times till now to a technician to come and fix and replace the faulty products installed (they have replaced one faulty unit twice as the replaced unit also was faulty)
I am happy about the service and response time to come and fix, however, I paid over 18000 for the unit in the past 4 weeks which I could only use for a few days.
... Read moreCollected in partnership with ActronAir
Hi Behrouz,
We appreciate you taking the time to leave your review, and are sorry to hear about your experience to date.
... Read more Have any issues now been resolved? If not, please send us your details in a private message (contact details, address where the unit is installed and the serial number of the outdoor unit) and we'll follow this up for you. Thanks - ActronAirNo, it is not resolved, still, zone controllers are failing one by one and they replace and again they fail, so don't homany time I need to keep booking to come and fix,
Hi Behrouz,
Please send us a private message with the following details so we can follow this up for you.
... Read more - Serial number (found on the silver panel on the side of the outdoor unit) - Your best contact number & email address - Address where the unit is installed Thanks - Catherine
Very Happy Great System
Just had an upgrade from a older Actron System (lasted 24 years) and the new Platinum QUE is just the best ever! We have 8 zones in our house with individual controls - wireless connectivity - set and forget. Works effortlessly and both cools and heats up our large 2 storey house quickly. Should have done this upgrade earlier but very happy its now in......
... Read moreCollected in partnership with ActronAir
Great System - So Easy!
Had this installed a few months back and absolutely love it. Heats and cools our home with aplomb and the multi zone set up is sensational. Love the ability to utilise the app to turn on/off and adjust the zones as necessary. Cannot fault.
... Read moreCollected in partnership with ActronAir
Best system on the market
Friends who have an older version of this system swore by it so we looked into an Actron unit. We looked extensively at a variety of products but settled on the Actron QUE ERQ3-17AS (16.55kW) single phase unit. We have 5 zones (3 x BR's, Entrance & Living Room)
12 months later we are still very happy with it after a summer and winter using the system. We previously just had a split system in the living room only and just heating that space costs almost comparable with what we are now doing the whole house. The outdoor unit is on the outside of
... Read more the master bedroom wall and we never hear it. We got the QUE system and upgraded to have the controllers in each room (instead of just the sensor) but we honestly rarely use them. The master controller is very cool visually and functionally but the app on our phone is pretty much the main way we use the system whether that be outside of the home, laying in bed or on the couch. Its just easier and more native than using the other controllers. Ideally (and hopefully) they one day further integrate what is already a great system with Google home, Siri etc. and/or add the other system information found on the master controller into the app (none of which is really important but nice to know).Find out how ActronAir ESP Platinum QUE compares to other Ducted Air Conditioners
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Excellent choice no regrets
Installed actron esp platinum que 6kw system with 7 zones. Works brilliantly and efficiently. Live in 2 storey house and no problems even on 45c day keeping house cool up and down. Que controller was temperamental at the start when using the app on wifi and I had read similar problems on numerous reviews but after first few days for some reason works fine now as it’s supposed to. Also had a one off run of error messages day 2 for short period of 30 mins but seemed to rectify itself since then no more errors and working perfectly. Had the syste
... Read morem for 1 week now and very satisfied with the performance and its features. Installed by Arrow a/c and did great job very courteous and cleaned up afterwards. Would highly recommend this system and Arrow a/c installers.Collected in partnership with ActronAir
Replacement of 18 year old A/C
Put in twin Actron Platinum QUE units in my two storey house, one for upstairs, one for downstairs. Best decision ever! 24 Celsius inside even on a 43 Celsius day.
... Read moreCollected in partnership with ActronAir
Excellent System - Just needs Apple/Google/Amazon Home Automation Integration
This system replaced a 12 year old 2-zone ducted system that never cooled properly. We now have 8 zones with individual Que room units, amazing efficiency and perfect temps. The system perfectly adjusts per zone to have each zone at its set temperature and uses less power per zone than a split system. Highly recommended.
Only thing I wish it had was integration with Apple HomeKit, Google Home and/or Amazon Alexa, as the iOS app isn’t very responsive and I find myself having to use the main controller instead of the app.
... Read moreCollected in partnership with ActronAir
Find out how ActronAir ESP Platinum QUE compares to other Ducted Air Conditioners
Know better, choose better.
I have lived without air-conditioning before but not anymore.
Our house catches a reasonable breeze in summer and wood fires keep us warm in winter however as we get a little older the luxury of having and using Actron Air Platinum with Que controls becomes more appealing. This summer in Melbourne has been a mixed bag of weather events with 46 degree days down to 5 degree nights so it is reassuring to have our new ActronAir unit to keep the temperature where we want it. Excellent unit with easy to understand controls, why have we waited so long??
... Read moreCollected in partnership with ActronAir
The only system I could find on the market that did everything I wanted
I chose this system after weeks of research and reading reviews. Precise temperature control of every room, automatic fan speed control depending on how many dampers are open gives unparalleled efficiency. The options in the Que control system leaves nothing out, except maybe for Google assistant compatibility, even the technical details provided for the refrigeration engineer means they don't need diagnostic tools to find faults. When the compressor is running flat out, it is quite loud, but if that is a problem, there is a quiet mode option t
... Read morehat drops the sound levels right down. It never actually runs flat out for very long though as it very quickly brings the rooms to temperature then drops down to a level that maintains the temperature perfectly. I've only had this system a few months over winter and it has performed faultlessly so far. Expensive, yes, but good value. High efficiency, good warranty, the Que control system can receive updates over the internet and I hope they decide to include Google Assistant compatibility soon as that would make this system perfect. I would recommend this system to anyone prepared to pay for what they want.
Aircon on QUE
This top of range ducted Home Unit works well and with a simple app makes controlling your temperature room by room a breeze. The Platinum Que though has a long start up before cooling the house.
... Read moreCollected in partnership with ActronAir
Questions & Answers
Hi There, why aren't the temperature panels hard wired? Had the system in for 6 months and have already replaced the batteries in some sections 3 times already. Shouldn't need to be doing this for a $24,000 system
Thanks for taking the time to provide this feedback, Adrian. The ESP Platinum QUE was discontinued towards the end of 2022 as listed on it's Product Review page, so are no longer being manufactured.
If you continue to have any issue, if <12 months we advise to contact the Installer, otherwise please don't hesitate to contact our local service and support team directly:
Hi There, you haven't answered my question though - IE: why aren't the temperature or thermostat panels (if that's what they are referred to) hard wired? Or can't they be hard wired?
Thinking seriously of installing Actron Platinum ESP 12.7 split ducted system (14.4 Trumax) address is in Tin Can Bay Queensland received quote for 5 zone system of $20,100 seems excessive compared to other quotes stated in this review . The house is just under 200 sq m
Good Afternoon Terri and Ron,
Thank you for contacting us.
We hope our dealer is looking after you, if there is anything you need please let us know and we will be happy to assist further.
Kind Regards,
ActronAir, Customer Care
Yes they are, we received a quote yesterday and it is substantially smaller than our original thank you for your assistance on this mater.
Good morning Terri and Ron,
We are pleased to hear that our dealer is looking after you.
If you have any additional queries or need any help, please do not hesitate to contact us again.
Kind regards,
ActronAir Customer Care Team.
Does the ActronAir ESP Platinum QUE provides heating during winter or just cooling?
Can you install post handover of new builds for double storey homes?
What provisions are needed during build?
Hi LetsTalk, thanks for the question. Please head to our website to view info about our ESP Platinum (it certainly does provide heating & cooling): actronair.com.au/ducted/esp-platinum
Also whilst on there, please click on the Request A Quote button so we can arrange to have our quality installation partner local to you to discuss your needs.
Get an answer from our members and ActronAir representatives
Details
The ActronAir ESP Platinum QUE series is comprised of three different models, which all come with a QUE controller system.
Available to purchase separately, the QUE controller works with the ActronAir Platinum QUE air conditioner to create an energy-smart zoning system within the house. Sensors within each zone turn down the temperature when you leave the room and turn it back up again when you enter.
This new air conditioning system by ActronAir also retains many of the same features of its predecessors, as listed below. Similar to other ActronAir ACs, they're all Australian built and designed.
Features:
- Master controller and individual zone controller available for customisable temperature zones
- Various control options, such as the seperate QUE controller system and the QUE mobile app.
- Quiet mode: ensures that your sleep and conversations aren't interrupted
- Individual zone timers for set and forget convenience
| Category | Ducted Air Conditioners |
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Extra Information
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Hi Peter, thank you for taking the time for leaving a review. It's not clear if you've had somebody out to take a look at it? As it's only been about a year, if you haven't already, we do suggest gett
... Read moreing in touch with the installer. If you still need further assistance, please get in touch with our local service and support team and have the serial number of your system ready to provide which is found on the silver sticker on the outdoor unit and they'll be able to help further: actronair.com.au/service-warranty