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Adventure Kings 90L Camping Fridge Freezer Dual Zone
MutuNew South Wales
- 2 reviews
Faulty out of box, approved warranty refund still waiting for refund, rubbish after sales service
Ok where to start, worst buying experience ever. Bought the 90ltr fudge freezer, took it home and plugged it into 240v . More noisey than my 35 yr old Engle (it’s travelled the country and rattles) after 24 hrs it just stops cycling and temp starts to equalise with outside temp. Turned it off and on again same thing happened. I let this go for a week and a half with the same results. Took it back requested a refund not a replacement which they said was recorded on the warranty form. After two days I get a call to say it’s no good but they can’...Read more
t replace it because there is no in the country. I say all good I asked for a refund . Guy says ok it says on the form you want a replacement. He then said no worries accounts will call you within the hour (this is 9:30am) to get you bank details and refund you. After 5 hrs I call them, they say sorry I’ll put you through to accounts- 30 mins on hod and they cut me off. They take my details and say we will refund that now- two days later still no money, I call back and the guy says 7-10 days. Still awaiting, once it hits 10 days which I expect I’m calling the depot fair trading and taking it from there. Been buying from them for years, never ever again, scammers and rubbish after servicePurchased in March 2021 at Heatherbrae .
5 comments
Just pay me my warranty refund, too easy
Paul R.Adventure Kings
Hi Mutu,
We will be able to get this resolved once you've emailed order number and/or claim number. Thank you.... Read more
Cheers, SalehaSimilar opinion? Write a review on ieatwords.com.au!
JeremyGreater Melbourne (Inner), VIC
Beeps and fluctuates between temp!
Fridge fluctuates it temperature - and beeps all the time. I have had it plugged into mains for only two days. Will contact seller to ask some serious questions - was really hoping it would stop beeping!!
Purchased in March 2021 at 4WD Supacentre Online store for A$900.00.
2 comments
Paul R.Adventure Kings
Dear Jeremy,
Thank you for taking the time to write us a review and for letting us know your experience. We would like to learn more about your specific personal experience, if you could please email... Read more
me at [email protected] with further details and your order number.Paul R.Adventure Kings
Hi Jeremy,
We are yet to hear back from you, we would like to assist with this matter. If you could please email your order details to us at so this can be done.... Read more
Regards, Kathryn.Similar opinion? Write a review on ieatwords.com.au!
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3.5(65)leeannePerth, WA
- 13 reviews
- Verified purchase
Thought it would be great
Mine had problems they did a test and was fine has been dealt with, so hopefully, the refund won't take long. The fridge in size was great and had plenty of room either side, i think if adventure king takes these problems onboard future products will be better and get great reviews
Purchased in March 2021 at 4WD Supacentre Online store for A$868.95.
7 comments
Paul R.Adventure Kings
Dear Leeanne,
Thank you for posting a review, we have investigated your feedback further and our claims department have approved your claim for a return and assessment. We will be in contact with you today via email.... Read more
Regards, Kathryn.I am wanting a refund
I told 4wd supacentre that and they were fine with it
Similar opinion? Write a review on ieatwords.com.au!
Find out how Adventure Kings 90L Camping Fridge Freezer Dual Zone compares to other Portable Fridges / Freezers
Know better, choose better.
Phil
- 3 reviews
Kings 90 litre 12 volt fridge Faulty out of the Box, terrible warranty service
As with most 4WD Supacentre purchases the 90 litre fridge came with an included cover. And as with most 4WD Supacentre purchases... both items arrived separately. Out of the box and plugged in, the fridge was faulty. One side displayed -12 degrees, the other 33 degrees. A day later and the 33 degree side now said -22 and the other 9 degrees. The power switch did nothing other than beep when pressed. The controls ignored all inputs and the separate sides fluctuated between fridge, pie warmer and freezer at their own whim. The supplied cover is m...Read more
anufactured too tight a fit and the zips let go immediately. The fridge is a twin lid but the cover is a single lid, this is poor design. I sent it back for replacement however the warranty process and contact from 4WD Supacentre was so haphazard that I changed my request to refund. Regardless it still took them 3 weeks after receiving the item back to refund my money. Their excuses for the delay included, 'the fridge is with product development??? and 'we are checking if the fridge can be repaired??? Irrelevant excuses to a refund claim for a brand new, unused faulty fridge. I see a chap in Sydney had exactly the same fault with his new fridge, however they voided his claim because he had altered the power lead to a cig plug. I would avoid the kings 90 litre fridge until they sort out the clearly faulty control panel. PhilPurchased in December 2021 at 4WD Supacentre Physical store for A$899.00.
3 comments
Paul R.Adventure Kings
Hi Phil,
Thank you for taking the time to provide feedback on your recent experience regarding your fridge and cover. As advised I would like the opportunity to discuss this further with you to see h... Read more
ow we can improve our customers experience. You can send me through an email with your order details to [email protected]Heres how you could improve the customer experience.... do you best to honour your warranty for your paying customers rather than doing your best to find ways to void it. My fridge was faulty out of t... Read more
he box. Basic enquiries from your end would have determined that. Then a new one should have been freighted to me at the same time you collected the dud. There is no risk for your big company to simply treat your customers well. Forcing every customer to freight warranty claims back to Queensland regardless is a poor system. My brother bought an annex from your Dandenong store, the stitching unravelled so he took it back and was advised that it had to be freighted under the warranty claim... really??? Treating every claim like we're trying to somehow scam you is poor. What gain would there be in me ruining a brand new fridge that I desperately wanted and immediately wanting it replaced. And what risk to you if I was at fault. Replace the fridge and take the other one back and possibly accept a minor hit to an otherwise incredibly lucrative market you manage. Immediate replacement is a drop in the ocean for your company yet you act as if a single fridge purchase is the make or break deal for your company. Craig from Sydney had exactly the same fault in his 90 litre fridge but you refused his claim because he had changed the cig plug to a more practical anderson plug. Yes, its a technical fault by him, but good will by your company wouldnt cost you your market share, in fact it might even help you. Lighten up and act better for your paying customers. Phil.On todays date, 23/02/2020 I received a telephone call from a chap in Gympy Queensland. He had my contact details from the return card that I filled in and taped to the top of my faulty fridge. This c... Read more
ard was taped to the top of his 'brand new' 90 litre kings fridge that he had just unpacked. They had onsold my unrepaired faulty fridge as a brand new fridge but neglected to remove my fault card and letter. What scurrilous behaviour by this company. A serious breach of my privacy and also the trust of honest customers. Do not trust 4WD Supacentre. This is reprehensible behaviour by them.Similar opinion? Write a review on ieatwords.com.au!
CraigSydney, NSW
- 2 reviews
Buyer Beware!
Bought the 90 litre fridge from Kings 4x4 Adventure. Took it on one trip and fridge kept converting from freezer side to fridge then would stop working on freezer side altogether, tried everything to see if I could sort out without pulling apart since it was only a couples of weeks old and this was its first trial. Went to where I purchased it to be told sorry not under warranty because I changed the cig adapter to an Anderson Plug mind you I did all the necessary checks prior to connecting it like continuity, voltage drops and so on. Pretty sure this is just a ploy to not replace or repair, Sorry Kings you have lost me and I thought I was on a good thing!
Purchased in December 2021.
3 comments
Paul R.Adventure Kings
Good afternoon Craig,
Thank you for posting a review and we’re sorry to hear that your experience was not what you expected. We always aim to deliver a great experience for our customers however when... Read more
products have been modified unfortunately this does void our warranty. A warranty/card manual is supplied with all our Kings 90L Camping Fridge Freezers, the manual outlines what is and isn't covered under our warranty.This is the response I expected!
Paul R.Adventure Kings
Hi Craig,
You can reach us anytime at [email protected] with any further comments or suggestions you wish to share.... Read more
Regards, Kathryn.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Steveasked
I have a new 90l kings fridge freezer that turns itself off not long after reaching set temps, no error code showing just beeping, steve 0428682103
6 answers
Hi Steve it’s faulty, same issue I had, best of luck with the warranty claim, they will mess you around till you start looking at dept of fair trading - have a look at my review, I’m still awaiting refund that they have claimed on two different dates by email days apart that they have transferred the money into my account but like to blame the bank for the delay. Best of luck.
mine didn't do this, but the fridge went minus 6, sent it back ages ago and heard nothing
Paul R.Adventure Kings
Good afternoon Steve,
Thank you for letting us know I have searched your phone number and found your order with us. I have sent you and email that way we can look into this further for you.
Regards,
Kathryn.
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Paul R.Adventure Kings
Dear Mutu,
We are very sorry to hear of your experience with your warranty claim. We would like to get this matter resolved, if you could please email me directly at [email protected], with ... Read more
your order number and/or claim number so we can resolve this matter.