I booked a return flight to Vietnam from Australia via Malaysia in 2018. Air Asia has charged me $100 AUS more than the amount shown to me before I committed to buy (I booked the ticket using AUS currency). After the trip, despite my complains about the over charged, Air Asia still refused to refund the overcharged amount. They required me to show the proof of the overcharged, which is impossible because it displayed only once for the customer to confirm and commit it. I didn't take the screenshot of the displayed price in the belief that Air Asia would not cheat the customer in such a way.

I have flown with air asia few times and i have never had any issues at all. Flew with them to kl thailand singapore n bali. Well its a budget airline so i wasnt expecting much to b honest. Air asia is as good as jetstar tiger or scoot. I dont mind travelling with them.

NO START GIVEN IN THIS RATE!!!!!!!!!

I am so tired to describe my hole story again after over a month trying to get some help to solve a cancelled flight by AisAsia and have never listen back from them.

I will never going to fly with them again, and I will make sure I will tell everyone to not do the same mistake as I did in choosing them for nothing. I will pay more because I value my hard work and my mental sanity. I believe in Karma and corruption is on a very cloudy and painful path, they will get in double what they give to people.

Shame on you AirAsia and all the stuff that participate with their disgusting scheme.

I Booked flights for two people last year to fly this year April but then Covid happened, I requested a refund through the AVA system (which i was told would get a refund because of the Covid) but to my surprise I could only get a credit and only a credit for ONE PERSON not two, and no way of contacting people as the emails not answered and the number provided does not work !!!!!!!!! i will never book through this company again. I think it is disgusting, they have kept $450 of the $900 I paid for the flights.

PLEASE do not book any flight with this con airline. You will regret. Waiting for refund for 4 months, no customer care, no update. This is Scam, delaying so people give up n forced to fly.

They employ resellers who then claim no accountability for refunds (either due to COVID19 or generically). Crap airline with crap subcontractors, should never be allowed to operate in Australia. Go away, crap, or repay first all damage you caused through refunds not received. Crap!!!

I had my flights cancelled in March when Covid first started affecting airline flights in Australia. AirAsia claimed my money was refundable since AirAsia cancelled the flights. After many attempts at the AVA system, I finally got a case number. Now it has been over two months and I have not seen a cent and have not been able to contact them, no phone number, no email, and AVA will not direct to a live chat. Very angry at AirAsia support.

COVID-19 meant flights with four airlines from Australia to and within the Philippines were cancelled. Three of the airlines have agreed to refunds with no fuss. Air Asia, although originally appearing to offer refunds, have in the end bluntly refused. Last AVA chat with their representative was truly bizarre - can be summarized as rudely presented, bizarre, irrational and illogical reasoning. Have copied the chat. Example - "government says we dont have to refund" but would not respond to question about which government this was.

No one should ever consider flying with Air Asia!

Air Asia cancelled flight 15days before departure date because of covid-19, fair enough but they didn't even send me an email about cancellation. The itenerery disappeared from my big member account. What a joke when I type in the Booking number through AVA, it says "you didn't pay for the ticket..... common Airasia you keep our hard earned money and don't even want to credit the account straight way and It takes 16 weeks to get the money credited to the account. Common man it's not fair..

Betrayed feel completely betrayed by this airline.
Been waiting for something, anything from Airasia since they canceled my flight. AVA please! What a joke around and around with absolutely no result no return contact, nothing. BIG Loyalty Program member for years? Nothing more than a farce. I've been a long time user of this airline, 24 flights alone in the past couple of years but never again, Scoot/Jetstar in future for me. Do not use this airline

They have very bad refund service. Not happy at all. They don’t even have good customers services like no contact details. You can only chat with Ava at air Asia

AirAsia cancelled my flight and have been very irresponsible and unresponsive to my refund request. After an endless wait I received an email requesting my BIG Member ID so that they could redeem the value to my Credit Account. But I was entitled to a full refund at the time of submitting the request and have never authorized them to change that to credit redemption. It was super spooky. Not to mention their near complete lack of customer service. I think this airline should disappear (after paying us all back of course).

We also have been trying to get in touch with AirAsia re the same thing as we have bookings for the same time frame also. Talking to Ava will only give simple answer. Come on AirAsia at least give us a refund on our 4 seats or a credit on our flights so we can use what we payed for. If they are flying into Australia why do they not have a contact number in Australia. At this point in time I will only give them a 1 star as they should step up and help there future travels in this time with this virus. We have used them before and found them to be ok.

Impossible to contact except useless virtual ava = no phone number or email address - should be banned from Australian skies - only gave one star because there is no option for zero stars