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Airtasker Questions & Answers
76 questions from our users
Matt M.asked
Hi! I have the same problem. Airtasker limited my account by a mistake ive done and i didnt know partially offer is against the guidelines. I offered gor the carpet cleaning and in the questions lady asked if i do the pest control too. I said yes and we can talk about it in person if you like or i can increase the bid here. She said in person. Then ive received an email from Airtasker that my account has been limited for 12 months. I already sent them an email and apologized and told themill make sure it wont happen in the future, but no respond. Im stressed now as because of this Covid19 i dont have enough business to support my wife and little boy. What should i do? 12 months is really not fair for something like that:(
7 answers
I would assume the worst and consider air tasker a lost cause. In my opinion, I would do letter box leaflet handouts offering 'discount' carpet cleaning in your area and try get more bookings that way. I am a motor mechanic in northmead in the same problem, I need to attract more jobs and air tasker has not really helped, it's more trouble than profit.
Good luck though, I'll mention to anyone i know that i know someone keen to do some carpet cleaning.
Ps. How much do you charge to clean 3 average bedroom carpets, a 2 piece fabric lounge and an armchair? (Northmead suburb)
Hi Ross, thanks for your support mate. Yes i can not really digest it that they limited my account for 12 months. Im truly sorry, but im based in Brisbane so i cant do that for you. Again i really appreciate your support
Oh sht. Im in Sydney, damn
Bec W.asked
My account got restricted and I really need my account because I’m out of a job due to Covid 19. It’s my only way to make money so I’m very stressed!
How long will it be restricted for and is there any chance they could lift the restriction?
AndyDasked
Got a email saying my access has been restricted, not sure why? Is this permanent? when I try to write a comment or a offer it says 'temporary limited' so how long??
1 answer
Airtasker S.Airtasker
Hi Andy, apologies for the confusion. We would like to check this for you. With this, please contact our support team who are the best people to help and confirm the timeframe of the restriction placed by responding through the email sent. Hope this helps.
karin h.asked
Hi, we had an Aircon installed 2 months ago. It is not cooling properly. What's the warranty period for airtasker jobs?
1 answer
Airtasker S.Airtasker
Hi Karin, thanks for your query. Once a task has been completed and the Poster releases payment, this serves as a confirmation that the task has been completed to requirements, hence, the task contract ends.
Airtasker's role is to serve as a platform enabling users to post tasks and other users to make offers on those tasks. Except for liability in relation to any Non-excludable Condition, the Airtasker Service is provided on an "as is" basis, and without any warranty or condition, express or implied.
As the Tasker is an independent service provider, they may provide a certain type of warranty for work done. You may consider contacting the Tasker directly about the matter. If you need further assistance, please get in touch with our support team via support.airtasker.com.
Hilda B.asked
Hello.
I just wanna know if a student visa who has worked or has a TFN job already can still work in airtasker?
What if,she or he has already 20 hrs a week job?
Can he or she still be an airtasker t?
Pls respond.
1 answer
Airtasker S.Airtasker
Hi Hilda, thanks for your interest in Airtasker! All Taskers must be legally entitled to perform the task. To learn more about Airtasker's "account eligibility", you may visit this link: https://www.airtasker.com/community-guidelines/
As for your question about your work limitations, you may contact the relevant authorities to ensure that you are getting the right answer
Teddingtonasked
Why does AirTasker not allow us to block individuals? Tonight I’ve had someone who is clearly deranged spamming my listing, and abusing me and anyone else who had quoted or asked a question on the listing. Reporting each individual comment so a bot may or may not eventually review it is not a workable solution. The only way I have to stop them commenting is to assign the task, but I am still waiting on information from AirTaskers so it’s not reasonable I should be forced into a quick decision because of one person abusing your platform. What possible reason is there for not allowing one account to simply block another account if you do not wish to do business with them? Wouldn’t it save a lot of moderation on AirTasker’s part? And keep the platform safe and comfortable for users who want to use your business as intended? Honestly, if something like this happens again, I would just use Facebook or another online Trade hire service, as it’s been a nightmare to use today due to one person. It would be a real shame to have to walk away from AirTasker as it’s a great concept and I’ve used it many times for jobs to get done. But if I can’t feel safe or use it without copping hours of ceaseless abuse then it’s not for me. Just let users block and save yourself a tonne of work on reports and support.
6 answers
My suggestion, offer two types of blocking feature.
1. Block someone from a particular listing (eg I don’t want to use this AirTasker for this task and don’t wish for them to comment or view details)
2. Permanent block. (eg I wish to no longer have any interaction with this user. I don’t want to see any of their listings or for them to see any of mine)
That would reduce AirTasker’s need to receive the majority of reports for spam or harassment. It would keep all users feeling safe and comfortable. It would allow a certain amount of self-moderation. And would resolve issues such as spamming.
In the help section I found community guidelines and contact us. Good luck in solving your problem.
Thanks, but neither of those sections help as they don’t respond straight away. The harassment and spam was during a live posting so it takes over the post. An immediate block would have resolved the issue but the platform doesn’t have that option. Waiting days for a reply to a support query defeats the purpose. Thanks anyway
Boris Yasminskyasked
Hi Airtasker. I have to agree with Brendan j about the transparency of fees. As Brendan j states, the fees payable by the person seeking a tasker are not once spelt out before the final click to assign the job. This is very misleading and I'm sure it leads to some disputes amongst the two parties. If I assign a job that has been quoted @ $220, that's what I should pay, and not find my credit card has been deducted around $240. You are not playing the game fairly Airtasker !.
9 answers
Yup, in all they now deduct 33% of monies paid for ANY task. That's why soo many Taskers now put in minimum $5 and pay in cash. Given how ARBITRARY Airtasker is in enforcing its guidelines MOST habitual offenders get away with it.
Airtasker S.Airtasker
Hi Boris, we have introduced a booking fee which is a small amount charged to Posters when they assign their task. It allows us to spread costs across the marketplace to make way for beneficial features. It also helps us grow on big projects and aims to lower fees within the marketplace.
The booking fee will appear at the Payments page when you accept an offer and assign the task. This includes a breakdown of the task and the booking fee.
You can learn more about the booking fee in this help centre article: https://support.airtasker.com/hc/en-au/articles/360031769372-What-is-the-booking-fee-
Thanks for the reply, however as I said previously, you are not playing the game fairly.
Kimasked
Hi Airtasker
I was assigned a job today.. clean 'wreckage' after kids had party.
on arrival the clean up had mostly been done. no real wreckage.
Their mum flew home from her holiday. My services were not really needed.
The poster has offered me part payment.. however i feel for her. if i suggest she cancels the task will it effect my rating?
1 answer
Airtasker S.Airtasker
Hi Kim, thanks for your query. Generally, if a user submits a task cancellation request, the other party will be notified to confirm the cancellation. At that point, the other party will have the opportunity to agree or disagree with the task cancellation reason, and both will be given the opportunity to provide their perspective on the cancellation. The cancellation will be attributed by the system accordingly based on the reasons provided by both parties.
You just have to make sure that the reason for the cancellation is correct and there is clear documentation for the cancellation in Airtasker private messages between yourself and the other user. If you believe a cancellation should not be marked against you, please send us an email via support.airtasker.com so our dedicated support team can review.
Svetlana P.asked
Why do you refuse to provide any proofs and evidences where I breached your rules?
I need evidences and proofs from you. Do you understand, Airtasker?
5 answers
Airtasker S.Airtasker
Hi, Svetlana. We take trust and integrity in the marketplace very seriously. Users who are found to be in breach of the community guidelines may have their accounts restricted. If you have further queries regarding the status of your account, you may get back in touch with our support team via support.airtasker.com.
Dear Airtasker,
I am Svetlana P. on your site. You restricted my account without providing any proofs and evidences of breaching your rules by me. Your Support Team refused to contact me and to provide any evidences. [Name Removed] from Airtasker Support Team restricted my account and refused to contact me and provide any evidences. This attitude is very rude and unprofessional. If you are taking everything very seriously you must let me use my account on Airtasker and bring your apologies to me for the restriction of my account without any proofs and evidences where I breached the community guidelines.
Absolute misuse of power.
Airtasker lacks transparency, logic and understanding.
There support staff is in Philippines & they don't understand how Australian laws work. They love to threaten restrictions & make u work like a dog to rack in there astronomical commission 22%. It's just plain greed!
I'm consulting legal representation against airtasker. If anyone else like to support my quest, please let me know...
Airtasker shouldn't be allowed to misuse their powers & get away with this...
Svetlana P.asked
Hi Airtasker,
I am still waiting from you any proofs and evidences why did you restrict my account.
Nasty, rude, acting unprofessionally. One of the worse website in Australia!
3 answers
I've done over 1000 completed task with 100% completion rate. I take great pride in my work...
Did a job & got conned by a tasker & didn't get paid by them, wrote to support at airtasker & they restricted my account & decided to continue to restrict my account access & then restricted my fellow colleagues account...
There simply isn't any point trying to reason with them, because there response is always robot generated replies without clear investigations and logic or reasoning...
So frustrating. Just a matter of time, I'll get a good corporate legal representation against airtasker & teach them what their community guidelines is really worth...
Happy to help Eric.. Currently my database base is 615 screen captures of their hypocrisy
I'm also waiting to get paid I must admit I put the wrong account number originally when I set up I was curious to see why I was getting paid they assured via email it has been paid. I went to bank and they seen it bounced bank to them you would think that air tasker will send me a email saying that not I have put my correct bank details in a d they assured me it will be in my account within 3 days guess what been over a week and nothing. Also blocked my account as well.
RLFasked
I would like to know how long it takes to get help from Airtasker support. I have left numerous emails asking for support on a job I completed 5 days ago. I suspect the poster is using a stolen card as he has posted similar jobs under different names. If it is found that the card is stolen after the money is secure, do Airtasker still honour payment to the tasker. You state below that you are using the airtasker fee of 20 per cent to resolve issues. But so far have not received any feedback. Do I go to the police with my suspicions? I have a photo of the poster. Has anyone been in this position be for?. Need all the help I can get. RLF
6 answers
Sorry cant help with ur question
Airtasker S.Airtasker
Hi there, we're sorry to hear that you feel our support team has not met your expectations as we understand that you're following up on payment for your completed task.
Generally, new queries are being handled within the day and depending on the nature of the issue, it may take a few days to finalise. Be assured that we will be doing a follow-up to the relevant team handling your concern.
Airtasker encourages all users to be aware of features on the platform to assist them in making informed choices to secure the best possible experience while using the platform. Feel free to check our help centre article for some tips:
Hope this helps.
YOU ARE LIARS, LIARS, LIARS!
Stockton Boyasked
Can I work for other people if I work on Airtasker or can I only work for Airtasker?
6 answers
People post up jobs they need doing and you make an offer within their allocated balance. Though airtasker do take a small fee
Thanks Ricky F, what I want to know is if I do jobs on Airtasker am I legally bound to work for only them?
Stockton Boy.
Airtasker S.Airtasker
Hi there, thanks for your query. Taskers on the platform are individual contractors and are not employees of Airtasker. You have complete control over the hours you wish to spend doing tasks. Feel free to check out our handy explainer here: https://www.airtasker.com/earn-money/
RLFasked
I was just wondering if Airtasker have sent a message saying that I could go ahead with a task and that the funds were secured, what happens if the credit card is stolen. Are airtasker responsible to still pay the funds to the tasker who has completed the task or does the tasker not get ther money? I
7 answers
Airtasker S.Airtasker
Hi there, thanks for getting in touch.
When a Poster assigns a Tasker, the funds are immediately debited from the Poster's account and is held in Airtasker Pay, our safe and secure payment system. Since the funds are already secured, you will be able to receive payment when the Poster releases the funds from the escrow account.
Hi Airtasker
Its nice to know that money is secure, but my second question to you is why have none of my emails been returned with help in releasing my money for task completed. I have followed all guidelines that you suggest in your help section to no avail. I have also reported poster as a suspected on credit card fraud. No reply for this either. Tell me what time frame should be your response when we need your help. Really disappointed. Rlf
Nasty, rude, acting unprofessionally. One of the worsed website in Australia!
Red Cabooseasked
Hi There
I posted a task for $60 to hang a mirror. I accepted the offer and Airtasker too the funds from my account immediately. The person did not show up or reply to messages.
It seems unfair that I now have to wait for 2 business days for the person to accept my cancellation request and then up to 7 business days for the funds to get back into my account. I don't think I'll be pre-paying for a service through air tasker again knowing that my funds can be tied u for 2 weeks due to a no show.
2 answers
Airtasker S.Airtasker
Hi there, we're sorry to hear the Tasker you assigned didn't show up. When a payment return is processed for a cancelled task, the funds are immediately released from Airtasker. Our payments are processed by a secure third party called Stripe and due to processing times between Stripe and your bank, the payment may take 3-5 business days to arrive in your nominated account.
You can learn more about the payment return process in this help centre article: https://support.airtasker.com/hc/en-au/articles/221269248-How-long-will-my-refund-take-
YOU ARE LIARS, LIARS, LIARS!
Nasty, rude, acting unprofessionally. One of the worsted website in Australia!
I am still waiting from you any proofs and evidences why did you restrict my account.
Sonaasked
I posted my address and it was deleted. How do i communicate with the Person. Is it that i have to accept and only then can communicate privately.
5 answers
Yes, you have to accept /be accepted and only then can you share personal info like email, phone, address.
After i meet the person and im not happy with his quote.Can i cancel him .will i be charged for it.Can i click accept for 2 persons quote and decide.Im totally confused now.
Airtasker S.Airtasker
Hi Sona, Airtasker does not allow you to share private contact details in any public areas of the site, in order to protect your safety and security and to prevent spam. Once you have assigned a Tasker to your task, you will be able to provide your address and contact details through Airtasker Private Messages.
We have put together some tips to help you choose the right Tasker for your task: https://support.airtasker.com/hc/en-au/articles/200956050-How-do-I-choose-the-right-Tasker-for-my-task-
j94us2000asked
Discrepancies in Airtasker reviews. Upon close examination of all the 5 star reviews left for my (soon to be) cleaner I discovered some of them for a different person or names and some for interstate or country jobs. Are some people gaining the system?
3 answers
Airtasker S.Airtasker
Hi there, thanks for your feedback. If you noticed another user has different names in their reviews, they may have other people helping them with tasks.
When you assign someone to your task, it should be that person who does your task. Your assigned Tasker can bring a helper or send someone else on their behalf, but only if you agree to it and they should ask you about this beforehand.
You can learn more about this through this link: https://support.airtasker.com/hc/en-au/articles/224996728-What-is-subcontracting
It's a rort. I know of one person who writes his own reviews and sends them to the Poster. Asks them to post the review THAT HE WROTE. Once, the poster just copied and pasted the whole review, including the date and time it was sent obviously via some sort of messenger app. It's a ridiculous system. The fact that people can even post a task for $5 so that someone can leave a good review on their business etc online is absolute rort also.
TRUE that .. I have seen same.
Business mostly gain the system (in order to qualify for reduced fees 20 down to 8) mainly by subcontracting. There are Tasker review sites out there where 8 differently NAMED people have turned up in lieu of the Tasker listed and their accounts are STILL operational. Despite Airtasker purporting the Tasker MUST attend/person replacing them has own account. EXTREMELY arbitrary to whom they enforce their guidelines.
Arshasked
Hi
I had posted a task and cancelled later due to doggy mechanic
Now 100$ is in my account as airtasker credit
I need my money back
Can u please help me how can i get the money back?
I dont want to use airtasker in future
Its not a good platform for me
Please help me
5 answers
just email airtasker and tell them what happened they should able to help you return your money...
I have tried to contact using Airtasker app with ‘Contact us’ 4 times and no reply received. All they say is that we have received your message and will reply if required.
Went to google to find a phone of Airtasker NSW and it is not responding
I dont know where and how to contact them?
Which email address to write to or where to call? If someone can help?
100$ is sitting in ‘Not released yet’ inside the app. And i dont want to use this app.
Looks like non-professional people scamming n ripping off peoples money using this app.
You would have received an email advising you of the credit reply fto that email and request a refund back to your account.
Sophietheaasked
I posted a task and accepted a tasker but he was unable to attend to the task, Airtasker refunded my payment ($750) as Airtasker credits. I've used some but definitely not all, how do i tell how much i have left?
3 answers
Go into your profile and there is a button says "Airtasker credit" try that
It was their error and you should get your money back as cash or via your acct not as Airtasker credits.
I can’t believe they are giving your money back as credits!!
Airtasker S.Airtasker
Hi there, I'm sorry to hear the Tasker you assigned canceled your task. When an assigned task is cancelled, your payment may be returned as Airtasker credit so you can re-post your task without having to wait for a refund to process.
You can check your credit balance by logging into your Airtasker account and clicking on "payment methods".
If you have some credit remaining and you would prefer to have the payment returned to your credit card, you just need to send a quick reply to the cancellation email and we will be happy to do this for you.
If you need any help or can't see the email, please send an email to [email protected] so our dedicated team can assist.
Weiweiasked
Hi,
I posted a task which has since expired and I would like to allocate the task to someone who offered their services on the expired post, however I can’t see the offers anymore. How do I retrieve this?
3 answers
Unfortunately since the offer expires the offers are lost. Airtasker don’t warn the poster (an area for improvement). As a Tasker who has submitted an offer I would contact the poster with a reminder to extend the due date or assign the task. That’s because I’m organised and proactive!!
Airtasker S.Airtasker
Hi Weiwei, when you post a Task, the task due date you select will determine when the task expires. If the deadline passes and you have not assigned a Tasker, your task will be removed from the tasks feed.
If you still need the task done, you can repost it to find yourself a Tasker. To do this, follow the below steps:
1. Log in to Airtasker and go to My Tasks.
2. Click on the task that you want to repost.
3. Select the drop down menu that says More Options.
4. Select Post a Similar Task.
Your task will then be copied into a new listing and you can make any changes you like before posting. Be sure to check that the date and location are still correct.
I don’t want credit :( I will not be using your services ever again, just refund my $200 please.
Ranyasked
who does fencing
2 answers
need approx. 60 metres side & back fence
Airtasker S.Airtasker
Hi Rany, thanks for your question.
Post your task at www.airtasker.com and Taskers can then offer their services for fencing from there.
If you haven't used Airtasker before, please check out our handy explainer on how it works: https://www.airtasker.com/how-it-works/
If you have any questions or need a hand, please send an email to [email protected] so we can assist.
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