Read also:
do fat blaster shakes work yes tv by fetch review navman my660lmt 6 gps unit review bauhn black series 55 review where to buy spinaleze pillows bosch highflow 26e no hot water
Alder Tapware Questions & Answers
4 questions from our users
Bianca A.asked
Could anyone post a photo of the Alder Zen tapware, I just need to confirm that is what our taps are? Having trouble getting the tap head off, have a flat vandal proof spanner remover but the tap still won't come off...
4 answers
Suzi M.Alder Tapware
Bianca, the Zen Tapware has been superseded by our Niseko range - same type of handle different flange. If the handle does not come off try rocking side to side after you have loosened the screw on base of handle. This sometimes will loosen any calcium build up (very common) that may have formed on spindle.
Suzi M.Alder Tapware
if you would like to send an email to our customer service - [email protected] and a photo/picture will be sent to you to confirm Zen tapware.
Hi Suzi, thanks for getting back to me. I can loosen the screw with the spanner on our basins but the one in the shower is stuck tight. Any tips to remove it?
Anjalaasked
Hi, we have three sets of Alder Zen basin tapware in our bathrooms which were installed by the builder. We have had a lot of difficulty changing the washers every time the taps leak. And now we're not even able to remove the spindle off the tap. The builders had also installed Alder Zen shower taps in both bathrooms which caused a lot of issues and we ended up spending over $1000 to remove them and replace with another brand. So we're quite fed up with the issues we're having with the basin taps as well. Contacting you as a last resort before we end up having to replace all three basin tap sets with another brand. Can you please help.
3 answers
Hi Anjala, I would contact Alder directly. This seems very odd. Im sure if you speak to someone in their after sales area they should be able to help. Alders number is (08) 6217 0600
Thank you, I will call them.
Suzi M.Alder Tapware
Anjala, please send an email through to our Customer Service team with your address details, or call us on our free call number 1800 800 919, as you require the flat spanner to remove the handles from the Zen tapware, this will be posted out to you. email: [email protected]
Michaelasked
How does one remove the spindle handle off the Alder Tapeware Zen basin set.
1 answer
Did you get your tap head off, I am having the same problem. Zen has gone out of production, just wanted to confirm that is what our taps are but can't find a photo online of this design. Could you send me a photo of yours please?
Michaelasked
How does one remove the spindle handle off the Alder Tapeware Zen basin set.
3 answers
Suzi M.Alder Tapware
Michael, to remove the handle off the Zen tap ware you will need a pronged flat spanner - this should have been left by plumber/builder on install, but if you don't have, please send your details (home address) through to our customer service inbox - [email protected] will can post spanner out to you.
Hi Suzi,
Thank you so much for getting back to me.
In the meanwhile we have had a Plumber attend to the matter and he had a couple of the spare 'tools', which he left with us, so I wont be needing any sent to me.
Thank you again and regards,
Michael Avila
Suzi M.Alder Tapware
Michael, glad the plumber was able to sort out for you.
Other Home Care Shops
Clean and Clear Water
4.7(665)PaintAccess.com.au
4.8(70)Online Appliance Spares
4.9(34)PSI Water Filters
4.7(38)My Water Filter
4.3(46)Buy Building Supplies
4.2(51)Tanking You
4.3(42)G Store
4.6(16)Biopure Water For Life
5.0(12)Clear Choice Water
5.0(10)Home Safety Store
5.0(1)Harvey Norman Security
4.5(2)Other Home Care Shops
Clean and Clear Water
4.7(665)PaintAccess.com.au
4.8(70)Online Appliance Spares
4.9(34)PSI Water Filters
4.7(38)My Water Filter
4.3(46)
Listing monitored by Alder Tapware representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.