Had leaky tap so we contacted the customer service folks as it was covered by warranty. They sent a replacement cartridge immediately. Had it installed two days later. Great service.

I contacted Alder due to a leaking shower. The shower base had come off and could not be used. Alder Tapware dealt with my warranty claim in the most professional way,replaced the shower head quickly and gave exceptional service. Anil

I recently contacted Alder tap ware due to an issue with our shower. Despite the product being out of warranty they happily replaced the product within 24 hours of contacting them.
They have a good product and exceptional service. Would happily recommend!

Recently contacted Alder asking to fix my tap dripping issue.
Cindy arranged a plumber and it was fixed in a very short term. Thank you for the great service! Highly recommend

We had a couple of "hiccups" with Alder Tapware Shower Heads more than 12 months after the one year warranty had expired.
The delightful people at Alder Tapware immediately replaced the shower heads without charge or shipping the same day!

Result = One VERY happy customer!

A special "Thank You!" to Cindy, wonderful customer service!
I'll buy from Alder's range again because they stand firmly behind their products and that inspires total confidence.

One of the best suppliers I deal with. Alder's product range and price is absolutely fantastic and their after sales service is second to none. Would recommend Alder to anyone.

Extremely helpful with product care and afterpurchase support. Had a small issue with one of my heads after a year of use and the rep was able to help me quickly and effectively. Thank you

I am truly thankful for the amazing customer service I have received from Cindy today. I have Alder tapware throughout my home and she came to my rescue even though my product was no longer under warranty and Alder had no obligation to fix my issue. I have truly never had such fantastic customers service from a company before and would highly recommend Alder.

Thanks to Marisa for helping us replace a shower head. Put in the request on a Friday and the part came on the Monday. Cannot fault Alder Tapware, there service was top notch. Thanks Again

Wow!
Thank you Cindy for all your help yesterday morning when I rang you about a broken slider
on our shower. You obviously know your product and were extremely pleasant and patient on the phone and a delight to deal with and an asset to your company.
I was absolutely amazed when your parcel arrived this morning, on the other side of Australia, barely 24 hours after I ordered it.
I have to say this is the best and fastest service I have ever received anywhere and other companies could well take note.
Congratulations and thank you again for your excellent service.
Highly recommended!

The staff were Polite and easy to communicate with. Posted our item and it arrived the next day. Would definitely recommend.

After an issue with a hand held shower head (over 12 months past the date of the original invoice) it was replaced with no questions asked. Replacement fitting arrived within 2 days. Excellent customer service

After 2 1/2 years we had a minor problem with a tap dripping. Rang and emailed Alder on a Friday and the product was delivered on Monday. Adler is based in Perth and myself in Adelaide.

Just wanted to say a big thank you for their professionalism, their prompt response and fast delivery of our spindles.

Many companies out there could learn a lot from your company. I have no hesitation in recommending your products to anyone.

What a great company to deal with and thank you Cindy. Had a minor product problem after 10 month of use. Cindy not only was willing to arrange replacement parts but also arranged for a plumber to fit them. Nothing was too much trouble and the problem was fixed with 4 days. Bloody brilliant service. Well done Alder and thank you Cindy.

Upon ringing Alder for advice Cindy was so helpful and provided me with me with the answers to all my queries. The replacement parts were received within days complete with full instructions which were easy to follow. The taps were originally fitted by my builder three years ago. However this made absolutely no difference to the service I received, well done Alder and a big thank you to Cindy.

Several years after installation Alder offered to replace and fit replacement tapware when there was a problem with the finish.

Well done Alder

What an absolute pleasure it was to deal with this Alder Tapeware. Our product unfortunately was just out of warranty when it decided to no longer work (due to poor builder installation) With a quick phone call and pleasant conversation with Will a replacement was sent out. He was a pleasure to deal with and had great customer service skills. The communication was first class and followed up with up to date emails with installation tips and delivery estimations. Will was brilliant! 6 out of 5!

Needed replacement cartridge under warranty for five year old tap. No issues with validating warranty. Part was shipped from WA on Thursday and received in Victorian country at 11:00 am on Friday. Would highly recommend.