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2 questions from our users

Larissa N B.

Larissa N B.asked

iPad Pro 10.5-inch Wi-Fi + Cellular, 256GB (2nd Generation)

My iPad Pro isn’t even 2 yrs old & it just keeps trying to reboot, just has the apple sign continuously.
Any suggestions on what it may be?



2 answers
miklvy
miklvy

It sounds like there could be a software issue :)
You could try a soft reset, and if that doesn't work, backup and restore it to factory settings through your laptop. That will reinstall the software and ideally fix the problems you're experiencing.
Instructions for both processes can be found here: www.digitaltrends.com/mobile/how-to-reset-an-ipad/

Otherwise you will have to contact apple's troubleshooting team!

Suzinauz
Suzinauz

I had this problem and tried all of the above. Because I had a two year warranty with JB hifi I got a new one, after they diagnosed the problem, which was a software issue and was unfixable. Great service and care from them. If you brought it from them JB you will automatically have this warranty. You could take it to the Apple Store, alternately.

ban g.

ban g.asked

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