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Damo.Sydney
- 2 reviews
Not a good experience.
Whilst the Apple AU online store is easy to use, my saved shopping bag was erased so I had to re-stock that first. All the items I looked at said "next day delivery" if ordered before 2 or 4pm, including the iMac.
Upon checkout and payment, I find that the accessories will come next day and the iMac in up to Eight Days! Well, it is the night of next day and no accessories so I am wondering when the hell the iMac is going to arrive. They also use Startrak who are Aust Post and will deliver to a post box but Apple won't accept a PO box. ...Read more
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Eli
- 3 reviews
Poor issue resolution
I had paid for a 3 month apple music membership, however one month in I decided to move to Spotify. Having cancelled the payments for Apple Music subscription, they decided to cancel my membership also (even though the following two months were paid for). I emailed Apple to have this resolved and they asked for my payment numbers etc. They ended up handing me onto the next consultant, and then the next consultant again. My issue was never resolved. These issues are not something the customer should be having to chase up. I would not recommend Apple as their customer service is very dissatisfying.
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HonoraCSouth East Queensland, QLD
- 13 reviews
Haphazard billing
I purchased several books/audiobooks through my iPad's Apple Book Store on 9/6. So far (15/6), only 1 of these purchases appears on my Paypal account. I find this happens every time I made multiple purchases of books from Apple Book Store. Sometimes it takes weeks for all of the purchases to appear on my Paypal account. It seems that when I purchase books in future, I will need to keep a manual record of the purchase amounts so I can check that I have been billed for them. I can see my recent book purchases (for download), but there is no recor...Read more
d of how much I actually spent on each item. Therefore, tracking purchases is impossible. Apparently, the Apple Book Store has been updated recently, but the ability to track purchases is not included.Similar opinion? Write a review on ieatwords.com.au!
Find out how Apple Online store compares to other Online Shops
Know better, choose better.
Karin W.Sydney, NSW
- Online store
- Verified customer
Apple online MacBook Pro
Never buy any device over Apple online! My MacBook Pro had a issue until it got replaced it took 1 month, then the trouble started with getting the money refunded. After Apple online has the device it takes 4 to 6 weeks to get the money back!!! It will go back to a bank account not credit card. If you need a computer and have to wait to buy one, you have to fork out the money yourself again, until you receive the refund....Apparently its easier if you go to the store and buy your device in Store. If any issue/s arise you get your refund faster....meaning you can replace your device faster.
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Website can be misleading
Beware what you read on their website - it might say the price you pay for a pair of wireless headphones is $0 when you are buying a macbook pro but your invoice will show that you have paid $395.99 for the headphones but got the computer for less - this can have an impact on the taxable amount you can claim for work/business tools. The company response is "in the T&C it says" - usually not as large or as prominent as the "free" or "zero cost" section for the headphones. Dept of Fair Trading are equally toothless.
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Unsubscribe from AAPTIV APP
Unsubscribe from AAPTIV APP
I wish there was a -10 rating button! They are stealing from people by not adding an “unsubscribe link”! It is $22.49 a month or $139.99 per year!
I am also disappointed in APPLE for actually promoting and hosting this app on the Apple platform as this is stealing from innocent people.
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We bought 2 pairs of Apple airpods
The apple website is very easy to navigate but make sure you are on the Australian website. We got excited thinking the price was reduced, but realised we were looking at the US website in US dollars.
Still very happy with our purchase and fast delivery.
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Questions & Answers
Elsie Roussacasked
where can I buy a refurbished iphone in Australia zipp code 3500?When I tried to buy one online my zipp code was declared invalid [email removed] I have all Apple products.
No answers
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