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Unreliable shipping and patronising staff
First off buying an Apple Watch took me forever online as I couldn’t use zip pay myself I had to message someone to then put in the order for me and then wait for a finance team to call me back so that I could then pay and finalise my order; you’d think being Apple they would be up with the times. I can shop online or in person anywhere else and pay on the spot for zippay. Then I’ve waited a week and my watch still hasn’t been shipped even though I was promised shipping in 2-3 days. Then when I called and asked if anything was holding up my or...Read more
der from being shipped I was laughed at and told to wait and that possibly it would be shipped tomorrow, then when looking online it said I won’t be getting it for another 14 days atleast, actually ridiculous when you spend $800 on a product. I have been buying Apple products for 10+ years. There is no where you can actually lodge feedback to stop it from happening in the future. I’ll never support and buy Apple again.Similar opinion? Write a review on ieatwords.com.au!
Alex H.Greater Melbourne (Inner), VIC
Awful and unsympathetic online chat experience
Chat was with Caelum. Terribly patronising and ver unsympathetic. Didn't explain coherently what the options for me were. Took forever to type responses. Shameful customer service. Didn't even acknowledge the challenging circumstances of Covid-19 in making in-store purchases.
Would also add that you need to make it clear that Apple Store gift cards CAN NOT be used to purchase App Store cards in big BOLD letters on the Apple Store cards. It's ridiculous that I can't transfer one line of credit to a different platform within the same billion dollar corporation that claims to pride itself on customer/user experience.
Absolutely shameful. Will post this review on across social media as others need to know.
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BlurAdelaide
- 3 reviews
Product offers worthless
Purchased multiple apple TVs... with an offer of free 12 months apple TV- all links not working
Called & would not honour offer.. deceptive and bait advertising to purchase product if you ask me= Very Poor Apple ..shame on you !
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RichardCentral West, NSW
Hard to discuss false charge
I was charged $400 on my credit card. I am prepared to say that Apple were not responsible for this, but it took about four hours on the telephone for them to clear the matter up. I am convinced that Apple were not responsible for this, and my bank's fraud squad are looking into it. I just feel that it could have been settled in 15 minutes.
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wolfgang25South East Queensland, QLD
- 9 reviews
not working
Software is not good last calls show up 2 days later. Swipes only work occasionally. Not happy. the same with my mackbook pro. Most apps not compatible... Totally over rated
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KarenWarnervale
- 3 reviews
Incorrect invoices
Beware of how Apple invoice you for your purchases.
If you buy with a "free" promotion item they take the value of the promotion item off the value of your item. Which means if you have it insured, want to claim it on your tax, or salary sacrifice the item, you cannot claim for the actual value only the value on the invoice. Apple REFUSE to show the items correctly. Customer service in Australia refer this to Singapore office, where the representatives are happy to give a lecture on processes but not listen to the needs of the customer. I have referred this matter to the department of Fair Trading.
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Khairani khairaniWoodbine
- 2 reviews
Disappointing experience with Apple support team
I need to unlocked my phone, sent proof of purchase but they need more documents but it’s unclear what they need & when I called no one can helped and rude.
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- Online store
- Verified customer
Refuse to replace faulty product.
Never by an ipod from Apple online. I bought an ipod from them six months ago that is riddled with faults. Support refuses outright to replace it and insists on spending hours with me trying to get my faulty ipod to do what it was supposed to do. I have been through this process three times now as Apple offers no other form of product support.
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Abul KalamSydney, NSW
App stores
App Store Kogarah stolen my money ($500) from my card. My mobile App downloads is disable without any notifications. I am not happy at all with App Store Kogarah. Thanks
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The reviewer stated that an incentive was offered for this review
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AndrewSydney Surrounds, NSW
- 5 reviews
Dishonest about delivery time
Apple online promised to deliver next business day on their website. The Ipad I ordered turned out to be 7 business days. The customer service operator was robotic. I was unable to cancel the order or make changes to where it was to be delivered. In fact, the courier had to go to an address that no one would be because it was printed on the label. Really quite silly. I ended up having to ask them to keep it in storage for 3 weeks. My son missed out on the Christmas present. Never yet anything posted from apple. They do not live up to their promises and their service is quite ridiculous.
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Lisa M.Hunter Region, NSW
Rude and unhelpful
Telephone support person was rude and unhelpful. He could not resolve my issue with Apple TV and kept saying that I should have called sooner, before the problem occurred. Kept me on hold for long periods and I am pretty sure some of that was on purpose because I asked to speak to his supervisor. I love Apple products & the in store staff are great, but phone support was sub standard to say the least.
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LiengSydney
- 2 reviews
Return Issue
Purchase two iphone, return one, wait to pick up for three time, no one came. called again, they will re-arrange to pick up, no one show up again. about three weeks just waiting for curies to pick up my return.
So what? got money from customer, doesn't want to assist? Worst experience i ever had with Apple.
Supper disappointed. Want refund to buy a new product, if this happening, u lost customer for sure.
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Very knowledgeable and polite rep - a huge help!
The lovely gentleman I dealt with walked me through every step with clear explanations, to help get my Mac back in action. I couldnt be more pleased with his service.
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Li Li
- 2 reviews
- 1 like
technical support
Thank you jeya from tech support who assisted me very supportive patient and guided me step by step untill the issue was resolved i would give her 10 stars if i could thanks again
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ArlyGreater Melbourne (Inner), VIC
If Apple was a communist state we’d already be at war.
I have been a loyal Apple customer for twenty + years, having spent most of my company and work expenditure on Apple and actively promoting their products for this entire time of my own accord...
and now, completely un-able to upgrade, change hardware or get certifiable third l-party assistance, Apple have completely made two of my main income earners completely useless by purposefully bringing out an update that has made their personally installed hardware products redundant in both of my work machines machines.
Not only have they done this j...Read more
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JackyPerth, WA
- 2 reviews
- 1 like
Defrauded at a cost of $179.99
I normally find the store useful and fair. However I recently enquired about the Better Me app to find that I was immediately charged $179.99 without my authorisation. I have contacted the app without any success. Apps like these should be regulated by Apple, a trusted source for consumers. I feel I will not enquire re any further apps as I am uncertain if I will be charged a hugely inflated price.
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Matthew G.Metropolitan Adelaide, SA
- Online store
- Verified customer
My iPad Pro 3rd Generation. I really enjoy it. I have already worked out how this device can come in very handy. BUT!
I ordered it 6 weeks ago and found the price dropped by $300 last week after 4 years. I requested a $300 voucher for AppleStore but they refused! Very disappointing!
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Moonie MichaelSouth West, WA
- 35 reviews
- 19 likes
- Online store
- Verified customer
Give It Up For Apple!
I personally found the Apple Online Store easy to navigate and it provided more than enough information to make a well informed decision. The range of products available for purchase is phenomenal.
I suggest if you're in the market for anything Apple and you can't make it to your nearest store, then jump online immediately. The shipping costs are quite reasonable and the tracking available is peace of mind.
I got an awesome deal on my new iPhone & matching case thanks to the team at Apple and I was kept informed of the progress of my order & shipment via text msg and email every step of the way.
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Niki Vee
- 3 reviews
Customer Service on the phone has gone overseas and is appalling.
They don't know the basics in there, then what hope have we got when we have serious problems with our computers. First person had no idea, second person hung up on me and didn't even understand me or English, the third had no idea how to sort it out...and I'm still left without having fixed the problem. I was just about to buy another iPhone product but changed my mind. Apple makes so much money and can't even offer the right service afterwards???
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Damo.Sydney
- 2 reviews
Not a good experience.
Whilst the Apple AU online store is easy to use, my saved shopping bag was erased so I had to re-stock that first. All the items I looked at said "next day delivery" if ordered before 2 or 4pm, including the iMac.
Upon checkout and payment, I find that the accessories will come next day and the iMac in up to Eight Days! Well, it is the night of next day and no accessories so I am wondering when the hell the iMac is going to arrive. They also use Startrak who are Aust Post and will deliver to a post box but Apple won't accept a PO box. ...Read more
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Questions & Answers
Elsie Roussacasked
where can I buy a refurbished iphone in Australia zipp code 3500?When I tried to buy one online my zipp code was declared invalid [email removed] I have all Apple products.
No answers
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