I recently purchased a Aquamax 390 ss and it had developed a minor internal leak. I spoke to Aquamax customer care on the Thursday afternoon and were very helpful. They sent a technician very promptly(on Saturday) of whom was also very helpful and fixed the problem without charge, under warranty.
Professional prompt service from both the service centre and the tradesman.
none

Just had a new Aquamax Hot Water System installed and i'm very impressed with it, there is more than enough hot water for me the gas consumption is excellent its a 5.3 star energy efficient Hot water system. The guys at veekenplumbing.com.au were excellent they recommended it to me. Very happy with everything from wo to go.

Nolan
Cost effective unit, running costs, performance

All the other kitchen, bathroom taps are hot enough. But the shower tap isnt hot enough when i turn to the maximum temperature. took me a long time to figure it out. still dont know why it is like this. can anyone enlighten me how to make the shower tap hotter?

I have an 18 months old Aquamax Solar / Electric Hot water service which developed a water leak from the heater element seal. I contacted Aquamax for a warranty claim only to be informed the warranty was only 12 months and the element was not covered. I consider this period of warranty to be very poor indeed as hot water services are expected to last a long time and 12 months warranty offered by Aquamax reflects badly on their product which must be of very poor quality otherwise the Manufacturer would be prepared to back their product with a decent warranty...I would never buy another Aquamax Product and I advise potentual buyers to always research the product first..

Poor Quality with a Poor Warranty

After our Aquamax hot water unit developed a leak rang Aquamax as the unit was only 3 years old. Instead of sending a service person to check what the problem was they fobbed me of with a story about the tank not been installed correctly. They haven't even looked at the unit!!!!

Poor customer service

Currently before South Australian Consumer Affairs.
Cyclone proof Aquamax G270VE pilot light goes out 5-6 times a day or may be ok for a couple of weeks. Plumber claims unit is ok. It is leaking water inside, continuously blows out and is hard to re-light. AQUAMAX G270VE installed by Adelaide 5 star plumbing south australia is a waste of space and money and the lack after sales service by five star plumbing is a disgrace. 5 star plumbing are not to be dealt with. They won't honour the products they sell.

Very bad warranty and excuse after excuse by Adelaide 5 star plumbers South Australia.

This is the second Aquamax I have owned. Previous one AquaMax 200 16 years of service then the thermocouple went on the fritz.It was not worth replacing a second time as the as the new unit promised to save me some dollars. So far so good.
Extremely good recovery and easy install and adjust. Clear view of the burner and pilot compared to the old unit. No fuss. Even looks good, not that it matters much.
Nothing yet.

Disappointed with the unit that has so much praise heaped on it. We believe the press but have been disappointed by the premature repair which is almost half the price of the unit.
Like any other hot water unit
Has cost $ 425 in repairs two and a half years after installation

AVOID THIS UNIT. The unit is faulty. The company does not address issues, such as the pilot light, but blames the gas providers (which we know were not responsible).
it is fine when, or IF it works
We replaced an old hot water system which was about 18-19 years old (and which was still running).
A few weeks after its installation the pilot light went off. We phoned AquaMAX. [name censored] from AquaMAX said, that it was problems with the gas company, and not the unit. We re-lit the pilot light. It went off another 3-4 times - once a week. It seemed to run fine for another 10 months. On 27 December it went "bang". Water spewed everywhere. It is still under warranty and they can't/won't do anything for a few days!!

As stated above very happy with the fact its aussie made, and so far it never seems to run cold, even after the family all have showers. Wish it did come in a larger capacity, as whilst the family grows, im sure we will be running out of hot water. Definitely recommned this hot water system. And its definitely value for money.
Very happy with the fact its aussie made, and so far it never seems to run cold, even after the family all have showers. It was recommended to me from a few plumbers i know, and im glad i listened to them.
Wish it did come in a larger capacity, as whilst the family grows, im sure we will be running out of hot water.

Excellent unit. 2nd AquaMax I've had (different houses). Wouldn't look anywhere else now. Excellent warranty (not that I've used it). Really fast to heat up if needing almost continuous hot water supply.
Fast, never ending supply of hot water. Mixer feature is unbeatable. Easy to operate. Small footprint
None that I can think about.

The pilot light went off without any reasons when it was 10 months old but I did not take any action because I thought it was due to heavy wind. Since then, the pilot light would go off about once a fortnight, so I made a call to AquaMAX but was told that it was 24 days beyond the 12 months warranty, so I would have to pay all of costs etc. My experience is that AquaMAX is not as good as my old Rheem which served me more than 17 years without any problem. I was told they had many happy customers and so it seems they don't care about the problem I experienced.
Works excellently for the first ten months.
The pilot light goes off without any reasons.

We have had this unit for about 12 months now and have never run out of hot water. Seems to be very efficient for a gas heater. It wasn't the cheapest unit around but also wasn't the dearest either. Highly reccommended.
Solid Build, Efficient, Heaps of storage
Not much but I wish it was Solar Powered

this is a great hot water system we have had one installed here at muy home for just over 3 months now and not like other the hot water runs out pretty fast and uses lots of power but with this not only that is a 5 start energy rating but your saving money every time it heats up this is great as we have 8 people here in our home and not once this has run out of hot water this system should be in every home i give this a 10 out of 10 this is one great system with no regrets
that theirs always hot water
that i agree that its not solar powered