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PeterBrisbane
- 27 reviews
- Verified purchase
OK Pump - but terrible support
Do NOT exepct ANY support from this company.
Purchased the Astral Pools Viron C520 pump series as part of a turn key pool from Compass Pools - promised that the variable speed pump system would save thousands in ongoing running costs. 1 month ago, less than 4 years after installation the pump failed and my problems began;
I attempted to ring Astral Pools seven (7) times before finally getting through - only to be told that Astral pools did not do out of warranty repairs, they KINDLY put me onto their service agent, who a week later told me th...Read more
Purchased in January 2021 at Astralpool.
2 comments
So it seems that again like other customers experience published on this web site I too have been played for a fool. I took their message reaching out to me at face value, only to once again be left hanging out to dry. So now off to court we go...
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Fluidra AustraliaAstralPool
Hi Peter,
Sorry for the delay. Please paste this review into an email and send it to me at [email protected] and I'll be in touch right away to discuss your case.... Read more
Thanks!