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DFLYPerth, WA
- 3 reviews
- Verified purchase
Did all it was supposed to, but I suspect service is not the best
I bought my GL752 over two years ago now. No problems so far. Fast everything. Fantastic graphics and big screen. Real workhorse, and I do put it to work with 3D modelling, huge CAD files and high res games. This is a big computer though, and although I take it to and from work and sometimes to the library. It's not what you'd consider portable. Battery life is very short, maybe 2 hours, but you don't buy one of these to run on the batteries.
As I mentioned in the title. I had just bought it and noticed a rubber bung missing from the screw h...Read more
oles, (I know it was only a bung, but this was my new "baby") I had a pretty hard time dealing with online support. I eventually found out where the local service centre (Wangara) was and popped in there on the way past. Now THEY gave very good service. Oh there is one problem: From time to time the smart battery meter looses track and gets stuck. The light flashes me a warning so I know it's happened. To reset I have to drain the battery. But no big deal as I usually run on mains.Similar opinion? Write a review on ieatwords.com.au!
diQLD, 4810
- 6 reviews
- 2 likes
- Verified purchase
Excellent speed
Replaced MSI gaming computer of 4 years of age with this Asus, and very happy to do so. The separate SSD makes for fast start up, computing and enables heaps of storage onthe system. Beautiful keyboard display and functional dashboard keep update on the woes of the system, not that it has had any.
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JejaNSW, 2217
- 25 reviews
- 1 like
- Verified purchase
Arrived broken and ASUS witholding refund while they asked to have it returned and promised refund
Purchased from their website ASUS gaming laptop ROG G752VY and it arrived with faulty keyboard. Took a week of terrible service and missinformation from their tech support for them to "establish" it was faulty and that I had to return it for a refund and then repurchase same model as they do not exchange.
This would not be simple either as they insisted even though bought on their website they were not a retailer and I had to then communicate with a 3rd party to get return and refund organised.
I followed instructions and 3 days later w...Read more
as sent store approval/authorisation to return the item for a full refund. I followed the whole process and a week after they received their laptop no refund still. Upon contacting them via email as they refuse to speak to customers was informed refund was already given to me and later that day found a refund of $129 was finally made - which is $2000 short. As far as they were concerned (when I again emailed them to demand the remaining $2000) they claimed they refunded what was due and if I was disputing it they would "need to investigate".
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