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Australia Post Load&Go Travel Card Questions & Answers
586 questions from our users
Tylerasked
i loaded my travel card, but i can't make a w-drawer. every time i try to get cash at the ATM machine it keeps saying temporarily unavailable and transaction canceled. please someone tell me what is wrong and how can i fix it?
2 answers
I had a similar issue with this card. I tried to buy via eftpos at a shop with my savings in this card, and could not rectify the issue.
When I contacted load and go, to help me to get into my online Australia post load and go account they wanted me to give them a photo of my medicare card and drivers licence detalis online. I felt that doing this online may be unsafe, due to the possibility of I.D theft
Also, when I had money stolen out of my Australia post load and go account, when I complained to the Australia post staff, they would not even investigate it, or follow it up. The fees for load and go are very expensive. I think that you are better of using a special fee free or low fee bank account for online purposes, to get better customer service and lower fees.
Ibne F.Australia Post
Hi Tyler
It's concerning to know that you can't use the ATM for a cash withdrawal. If you are still facing this issue, please call Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.
Regards
Ibne
Valerie L.asked
What name do you put when processing a load and go card
1 answer
Ibne F.Australia Post
Hi Valerie
Sorry for the late response. Please call Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.
Regards
Ibne
Susanneralasked
Can someone deposit funds into my travel load and go and do they need to use my name when depositing?
1 answer
Ibne F.Australia Post
Hi Susan
Sorry for the late response. If you still having this issue, please call Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.
Regards
Ibne
Woodyasked
I had a pre authorised transaction cancelled 8/3/20 when will I see money back in my account
2 answers
Sorry, I cannot answer your question. Perhaps ring the Australia Post Load and Go company to find out the answer.
Ibne F.Australia Post
Hi Woody
Sorry for the late response. If you still have not received the money in your nominated account, please call Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.
Regards
Ibne
nini G.asked
Have been trying to create online access for the new Australian post platinum card, when i enter all my details as required its always give me an error message, how can i create the online access for my card ?
2 answers
I g ave up completely. Even phoned and still no help
Ibne F.Australia Post
Hi Nini
Please call our Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.
Regards
Ibne
Historyloverasked
My GBP transaction won't go through. I was told to Verify by Visa which I have done. My next enquiry advised it was a merchant problem.
2 answers
Priscila L.Australia Post
Hi there,
Have you been able to make the purchase since? I am sorry for the error but I recommend checking if the seller accepts the type of card you're using, if so then please reach out to the support team their number is on your card.
Priscila
Priscila L.Australia Post
I strongly recommend deleting your comment as it contains card details, this is a public forum. I have reported your comment to Product Review to remove as well. I'm afraid I don't have access to the systems to assist you, our support team only has access to these systems. I'm very sorry.
Natasha L.asked
I've transferred money to my child's card 2 1/2 hours ago and it still hasn't registered? Previous comment was within the hour. What is the maximum timeframe
2 answers
Hi Natasha, Perhaps ring the Australia post load and go area to them to ask them the answer. You need to register your card online at the Australia post online site. It is also possible the money not appearing might have been stolen from your childs card. Take care.
Priscila L.Australia Post
Hi Natasha,
I hope it's gone through now! If it hasn't please reach out to the Load and Go support team, their number is on the card, they will be able to assist you with any concerns.
Priscila
Jackasked
How long does it take funds to be transferred in person in cash at and Australian Post to the card.
2 answers
The card did not work for me in the US. I do not recommend it. Their service desk could not resolve the card issues despite numerous phone calls totaling 2.5 hours
Priscila L.Australia Post
Hi Jack,
It should be within the hour, are you still waiting for cash to come through?
Priscila
Mark Hasked
Suddenly the arms are telling me 'wrong PIN number ' and surprise surprise, the 1300 phone number is constantly busy, and may not even exist. Poor product, Zero customer service.What do you SUGGEST
3 answers
Priscila L.Australia Post
Hi Mark,
I know it's a pain but please reach out to the Load and Go team for more support on this as I don't have access to the systems to assist you.
Priscila
I don't know why and I don't know how, but somehow the situation has righted itself. I think that perhaps all 3 ATMS had been affected by a brown out that apparently occurred shortly before I tried to use them. Anyway, problem solved.
Priscila L.Australia Post
Great to hear it :)
Priscila
tammin r.asked
how do I change my phone number and put my new one one there
1 answer
Priscila L.Australia Post
Just replied to your other question.
Priscila
tammin r.asked
how do I chage phone number
1 answer
Priscila L.Australia Post
Hi Tammin,
I recommend calling the Load and Go support team, their number is on the card. They will be able to assist you with changing the phone number on your account.
Priscila
Abbiasked
Hi there..
How someone can transfer funds to my load and Go card from USA?
Your assistance would be much appreciated.. Cheer
1 answer
Priscila L.Australia Post
Hi Abbi,
Happy to help, can you tell me are you trying to put US dollars onto the card? Or are you travelling and want to Aussie dollars on it? Any details you can give me will help!
Priscila
A Dawoodasked
Hi, I've just activated my new Everyday Card and would like to transfer my remaining 151$ from my Load and Go Card, how can I do that?
Thanks!
1 answer
Priscila L.Australia Post
Hi A Dawood,
Funds can be loaded onto the mastercard with a debit card however you may need to speak to the load and go team to take the funds off to do a bank transfer to your new mastercard.
Priscila
Jan J.asked
can I swap my details from load and go which is about to expire to an everyday mastercard
1 answer
Priscila L.Australia Post
Hi Jan,
The Everyday Mastercard is a new card so you won't be able to swap or transfer any details but you can still use your details for your new mastercard.
Priscila
Christine Deverasked
Can i transfer money from my ANZ debit card account to the Load&Go card
1 answer
Priscila L.Australia Post
Hi Christine,
Please read this link on how to load money onto your card - https://auspo.st/2WsUGud
You can do it either in store or by a bank transfer.
Priscila
maggiemayasked
How can I find my user name and password?
1 answer
Priscila L.Australia Post
Hey Maggie,
Have you created an account in the past and have forgotten it or are you setting up an account today? You just need to enter a email address and password but if you don't have an account please create one.
Priscila
Jason W.asked
How can I transfer money from my Load and go to another bank account
1 answer
Priscila L.Australia Post
Hi Jason,
I'm afraid that you're not able to transfer money out of this card.
Priscila
lanceasked
Had an amount of money taken from my card have contacted them by phone and said I did not make that purchase told it would be fixed a week later money still not replaced
No answers
lanceasked
Had an amount of money taken from my card have contacted them by phone and said I did not make that purchase told it would be fixed a week later money still not replaced
2 answers
Priscila L.Australia Post
Hi Lance,
That's no good! Did they give you a timeframe of how long it should take? I recommend calling them to find out how long it should take and if it hasn't been replaced to look further into it.
Priscila
I have rung them 2 weeks ago their answer was its looking good I'll get my money back.... This is so poor I reported it the next day I don't think I'll get any of my money back I will have to get in touch with my ombudsman
Natalie K.asked
How do I link my load and go card to my bank card??
1 answer
Priscila L.Australia Post
Hi Natalie,
Happy to help! Are you wanting to transfer money from your bank account to your Load and Go card? Here is how to do this
Load money directly from your bank account via Internet banking using the 'Pay Anyone' details printed on the back of your Load&Go card. How soon your funds are transferred depends on your bank (minimum 2 business days), and there may be transfer fees from your bank – just check.
Select a new 'Funds Transfer' from your internet banking account
Enter the recipient - BSB: 880 100
Enter the recipient account number. Use the 9 digit account number (Acc No) located on the back of your card
If a recipient account name is required, use 'Load and Go'
Priscila
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