Phlebotomist is great hence three stars. My beef is with the antiquated result delivery to patient. Electronically supplied to the doctor but snail mail to patient. In this era surely email or SMS result delivery to patient is not too much to expect. Patient confidentiality is no excuse as snail mail can inadvertently be sent to the wrong person. Modernise!

Paid an outstanding bill back in February 2020 and the debt collector started coming after me in March and April. I called the Accounts Receivable number and the lady on the phone was extremely rude. I called to inquire about the account and mentioned I had a receipt number. She scoffed and asked what I was inquiring if I had a receipt number, to which I replied “exactly, if I have a receipt why is the debt collector calling me?” She said account was closed and maybe was due to a timing issue. Two months is not a ‘timing issue’, it is bad bookkeeping.

Screw the customer service. Rude to hell. Avoid them at all cost. Some lady shouted me over the phone to asks me to pay the remaining amount, why would they even hire someone like this to work for them. Shame.

My doctor recommends Victoria at the Moana Clinic, as I have very deep veins. I have trouble giving blood, but Victoria just does with ease, and sometimes will not have any bruising.

Nicole has taken my blood for years even when others couldn’t, she is so good and gentle I never get a bruise. She’s always helpful with any questions. Thank you.

I have been going to same lady for years now.She is so good and never leaves a bruise at all,fast in and out yesterday in about 10mins.would go again to same place

On the 26th March I had a blood test at Stirling Hospital. It is the first time ever that a nurse has taken my blood using a smaller needle after telling her beforehand that I bruise easily. I have not bruised from this blood test!
Thank you to the nurse for listening.
Happy patient.

Tried to ring collection centre for information. Rang several times. Nobody is picking up the phone. No ring back or answering service, just strange alien noises in the line. Rang general info number. Person on the other end very unprofessional and not helpful. Overall very unprofessional.

My mum goes to the one at Stirk Medical in Kalamunda. At times a little busy but the staff are great and my mum never has any bruising. We also use the clinic in Mundaring and the staff are good there too.

The one in Kalamunda, Elizabeth Street.
Closed during business hours so I had to wait longer than I should have only to be turned away because I had been fasting too long. If they weren't closed at 10 am maybe I wouldn't have been fasting for too long. They also could have done all the other tests as they didn't require me to fast but no, still turned away.
No one at the front desk for a long time, seems like almost no one is working there.

One of the staff members at the MacArthur Square branch was extremely rude and unprofessional. She was so intimidating I was in tears, never going back there again. The first 2 times when I had her, she seemed grumpy. I didn’t care too much At the time but the 3rd time she seemed really agitated. Whatever annoyed her that day she took it out on me which is unfair and unprofessional! What a bully!

Everyone is lovely and friendly at Christies Beach Lab and when taking blood it doesnt hurt at all .They are so professional and caring .Would always choose to go back there and would recommend them to anyone

First time attended to immediatly. The quickest and best time I have had blood taken. Exellent attendant. Most times I have had to come baack to get blood taken as I have been prodded too many times. This time quick efficent, exellent

Went to Australind Centre and my phlebotomists name was Mel, I am a nervous patient and she was kind and compassionate and I DID NOT FEEL A THING!!!!! The whole experience was exceptional from being prompt when the bell rung to giving me after care instructions.