Babyco

I just wanted to say thank you to Babyco.
The girls at the South Morang Store AMAZING!! Warm and welcoming upon entering there store Best people to talk to in regards to product knowledge and they give u their honest opinion about what they think works the best. Their focus was on helping me buy useful baby products not unnecessary ones even though that meant not making as much. The 1 thing i picked out though how much they emphasized how important it was to have a really safe carseat, that being their number 1 top priority for all of their customers. Best mind set any baby company could have especially when it comes to our children.

We love our InfaSecure Cosi Compact Convertible Carseat from Babyco! Super quick delivery and such professional customer service. Our car seat is high quality at a great price $139.95 + delivery.

Has an offer for the graphene Britax car seat. After making lots of sales (they tell me) Sends a cheaper car sear (intentional?), did not realise until a 3 months later - when our bub was due.

They say that even though they sent the wrong item it was too late and I would be stuck with the cheaper car seat.

After much ado, they finally accept fault take back the car seat and stick our family with the shipping fees despite sending us the wrong item. I will not let them go, and if anyone has issues, feel free to respond to this and we can lodge a ACCC complaint and set them straight.

Ordered infasecure quattro treo. The product is great and shipping was fast, I've included a note that the product had to be delivered to my doorstep because I'm 37 weeks pregnant and I live in an apartment building, and I was glad that the delivery person took note of that. Also had great prices compared to other websites. Thanks Babyco!

I bought an Infasecure Grandeur car seat from them online a couple of months ago. Shipping was quick but the box was clearly already opened and poorly resealed. The car seat still had its tags but there were scuff marks across the top and it was missing its original plastic packaging and styrofoam. It also appeared to be a manufacturing defect as one of the safety labels was facing the wrong way. This was very clearly a display item/model which they've put back into the box and resold at full price. Is this legal practice? I should have purchased the car seat at a more reputable retailer.

Used online layby as we don't have many baby store options where I live (there is 1 but it is really over priced). Made the last payment and got a call half an hour later saying they were sending them out. Received them the very next day! All items are excellent quality and sold for much cheaper than our local store (exact same product)

Well I ordered a baby Car seat, payment was accepted, had 1 missed call no other reply, finally 4 days later after not hearing from them I emailed them asking what happened? they replied with sorry out of stock would you like the grey 1 or wait a week for it to arrive at their warehouse!!!! why not just have it sent to me!!! so still waiting as I want my product, I bought this on the 4th August.
The second time I purchased a cot and a mattress while paying for this I used a code FREEFREIGHT and the courier balance went from $67 to $19 I was happy with that except that it says FREEFREIGHT, now I get an email from babyco saying I owe them $45 extra for freight!!!
Seriously not happy.

We got a baby cot handed down to us which turned out to require a strange size mattress. We searched everywhere in Canberra without any luck finding the right size. The only place that we found online in Australia with the right size was Babyco. We ordered the mattress on Wednesday evening and it arrived in Canberra on Friday. The freight charge was very reasonable at $10 and the quality of the mattress is great.
Extremely impressed with the service that we received and this is coming from someone who runs an online store.

Ordered a cot and other items from them. They called within a few hours to say that the cot might be a little delayed because of the size and weight. However delivery was pretty quick, it all arrived within a few days.

I think quite a bit of the negative feedback here might be related to the collapse of the larger company.

No product knowledge, terrible and rude customer service! Wouldn't recommend shopping there. I could understand higher prices if the service was outstanding but it was appalling! They also don't have great deal of products and you have to ask for assistance if you need it!

Very bad customers service knowledge. Bought a car seat from them with layby due to the new car for the baby hasn't arrive till 2 more month and they said I can cancel it any time we want no prob. In law bought us a car seat as present so we want n cancel it then they said there's cancelation fees of $20 that was never mention. Had a chat to them but they said it's in term and conditions which we never had a chance to read.

Babyco couldn't supply a product and were very helpful and prompt in sending me a refund. Was in my bank account the next day. The products I have received have been excelkent

First and last shop with Babyco. Not bad to purchase but it's terrible to refund or replace...
The person I have dealt with was so rude!!!

O ordered baby staff to be delivered today before the Easter break. Every time I call the head office. Girl there was always friendly, helpful and she promised it will get here by today. In fact it got to me a day earlier but I was not available.

Excellent service. I will be back to order more

Kilisitina