Babyco (page 2 of 4)

We live in Qld and had ordered a baby car capsule through another baby shop months before my due date. Other baby shop could not provide seat by due date and with 2 weeks to spare were desperate. My husband rang one of the stores down in Vic. The lady was very helpful and said they had the exact one I needed and would put it aside. My husband ordered and paid online and it was given to courier 2 days later. We received it in less then a week up here in QLD. Very happy with their prompt delivery!!!!

Came with my hubby today to buy baby stuff. Was served by blonde lady who happen to b a store manager which was rude.. attitude problem.. I only cam back because of a staff member who was really helpful. Was really dissapointed with the bad service n will never ever shop there ever again. Seriously. . She have bad management skills. The staff member was really polite but because of the bad service fr the manager.. who was rude.. I will not shop there ever again.
products but bad service fr store mge

To cut a long story short, I would not waste your time and or money with Babyco. Their returns policy is unreasonable. Staff are the rudest I have come bye, and are clearly not mothers. Just a bunch of young girls with no idea and no sense of customer service.

Thank you to the exceptional customer service from [name removed] at the Springvale Homecentre.
Buying prams and cots etc can be a little overwhelming for a new Mum so I was lucky to be dealing with [name removed] who recommended the SteelCraft Strider pram and she demonstrated putting it together and all the features it has. She then took me through the cots etc. I left the store feeling extremely relieved and so happy with my purchases!!
It was great to deal with someone who still offers great service.
Once again Thank you!
Fantastic customer service

Would agree with everything in the previous 2 reviews. Had terrible trouble with the state manager and never got our product. Look at the review 3 down written by bchr. When the state manager wouldn't answer our phone calls we were given the following e-mail address by the warehouse manager [email protected] Funny coincidence that the writer below who says such nice things is called bchr. lol. Hello babyco state manager. lol

Would agree exactly with the comments in the previous 2 reviews.

I recently went into their campbelltown branch and was served by a older lady who was wonderfull nothing was too much trouble from taking a number of carseats out to my my car to see if they fitted to showing me in detail a large number of prams i found her product knowledge to be excellent. I purchased a large number of items on layby (6 mnths!) And received a call 2 wks later from the same women to let me know my stock had arrived.the name on my layby docket of the assistant says lorraine and i would not hesitate to tell people to go to Babyco for great service.
outstanding willingness to help and answer all my questions wonderfull product knowledge and a very caring and happy attitude to their customers
Not a large range of brands

We found the Staff at the Babyco Wetherill Park Store to be very helpful, they made us feel welcome and took the time to demonstrate the products they had in store, that kind of customer service is hard to come across.
we are very happy with our new Beema Q Elite Pram and feel that we got a bargain! with the money we saved we could afford to buy a car seat as well! Thank You Babyco, We will most definately be back to shop again.
Great Prices, Australian Made Product, Very Helpful Staff

In the last few months i have been shopping around i have been to several sydney babyco's Penrith, Blacktown and Wetherill park so called Factory outlet. In all stores staff are fabulous but they have not much to sell. Nearly everything i wanted was out of stock in all stores and has been like this for months!!!! The so called factory outlet really is just another store no difference i could see only a 10% off sale which you can get in most other stores anyway!!! I feel sorry for the poor staff who are obviously finding it hard trying to sell off their floor stock what little of it that is left!!!!!!!!!
Staff exremely helpful.
very small range compared to other baby shops, and no stock

I felt quite welcomed when I went to Babyco to buy a few items, nothing was to hard for the staff and they explained how they worked and then showed us how to use that item. I have nothing but praise for the babyco people as to me they seem to be real specialits in what they do and how they treat their customers. If you want something that they may not have they will research it out for you. Great job, keep up the good work.
What isn't to like about Babyco, the staff are very helpful and friendly to each and every one that comes into their store.
Nothing bad about this store.

I ordered a playpen when my son was 4 months old (he is 13 months now), at the time I was told it would take 4 weeks to get here. I was called 8 weeks later to be told that they had no idea when the stock would be arriving and I should come into the store to get a refund. I went in to fill out the form 7 months ago now and STILL have no received my refund despite numerous calls to head office and promises from staff that they would return my call. BUYER BEWARE! Now they are in receivership I can kiss my deposit goodbye now.

stock never arrives and getting money back for deposit is a NIGHTMARE!

BabyCo at St Marys have been so helpful to me and my friends. The staff are always friendly and can answer any questions I have had. Their cot package deal is such value for money and Australian made which is rare these days. Yes I have to wait for my pram, but it's worth it. It's sad that so many people are giving them a bad name when the staff at store level do everything they can to help out.
Extremely helpful and friendly staff, lots of product knowledge, new range of brands.

you laybuy an item expecting that when you make the final payment you can pick it up but then you find that the item is not in stock and the staff cannot tell you when it will be in. i expect that if i laybuy an item it will be held on site and when i make final payment i can take the item with me. i will never shop there again and tell everyone not to go there unless you pay cash and take good with you at the time.
handy location
lay buy procedures are dreadful.