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BecexTech Australia

BecexTech Australia Questions & Answers

4.1 from 3,012 reviews

110 questions from our users

Tanya J.

Tanya J.asked

Are you based in Australia, is your phone stock Australian or overseas.

1 answer
LM Newcastle
LM Newcastle

Yes they are based in Australia, Tanya. Victoria. The phone I purchased came from Australia as well. Delivery a little bit longer that stated due to Aust. Post overload.

Ella French

Ella Frenchasked

I’m very concerned, when I first came on becextech I saw all positive reviews so I thought yeah okay it seems decent so I bought a iPhone 8 Plus 256GB red *special edition, order went straight through and my money but it still says (processing). Now I’ve come back on becextech to suss it out cause I got a funny feeling about this... turns out people have gotten malfunctioning on phones/cameras the company won’t do refunds and very poor communication etc. please reply back to me as I’m very confused # order number 105051

2 answers
Gina G
Gina G

Oh really, I had no problem at all. My phone is awesome

Ella French
Ella French

Wow really it has only been 3 days since I ordered mine, do you mind if I ask how long did it take to process and was it the iPhone 8 Plus red?

Helen Z.

Helen Z.asked

If my order gets lost during the post will you replace it? Thanks

No answers
titanhdyy

titanhdyyasked

are your devices unlocked?

3 answers
tin tin
tin tin

Yes it is.

Aicha
Aicha

Yes it is in a Australia. I haven't used it in other country yet

Crickets
Crickets

Yes, the ex-demo device was unlocked

Jang L.

Jang L.asked

How long will that take for my good to be delivered? I'm base in Sydney NSW

1 answer
Steve Clark
Steve Clark

I ordered on 5th Feb and it arrived in Launceston Tas. 18th Feb

Shijing L.

Shijing L.asked

Are these properties brand new?

No answers
Eungene

Eungeneasked

Do you guys ship to South Korea?

No answers
Sameh M.

Sameh M.asked

I want to buy a phone from becextech, do they declare GST in their invoice? I will need to claim GST from ATO.

2 answers
Colleen Schier
Colleen Schier

No they don't. Maybe there is an option. Not on the invoice but.

chris
chris

Don't waste your time and money purchasing from BecexTech Australia.

Honest Reviewer

Honest Reviewerasked

Are the phones brand new and sealed in box? Or are they second hand or display models?

1 answer
Errol
Errol

did not buy a phone.
purchased a Nikon camera lens

Amanda F.

Amanda F.asked

I want to buy a samsung s10 phone from you guys, will it come with australian chargers or extender sockets? And will it be set to english or a different language?

No answers
Amanda F.

Amanda F.asked

I want to buy a samsung s10 phone from you guys, will it come with australian chargers or extender sockets? Also will it be set to english or a different language?

No answers
Emma O.

Emma O.asked

Hi all,
I'm looking at buying a Samsung phone through BecexTech as their price is quite competetive, just wanting to make sure this will be a brand new phone and be able to be used in Australia with an Australian sim and power?

1 answer
Paul Johnson
Paul Johnson

Over time I have bought iPhone SE, Samsung S7 and S8 from them. Never had any issues in compatibility or functionality (still use dual sim s8). All items were brand new. Mind though, I have never had a warranty case, so not sure how warranty coverage works.

James B

James Basked

Guys

Do you still have Huawei P30 Pro?

No answers
Jen

Jenasked

I am interested in purchasing a Galaxy s10. What is the difference between all the S10 you have on your website prices ranging from $899 to $974?

1 answer
christiancung
christiancung

The different prices are for the shipping methods. Otherwise, they are all the same.

Keane

Keaneasked

Guys

Do you ship to Taiwan?

No answers
Sammy

Sammyasked

Do you have Xiaomi Mi 9 available? Is that a Global version?

No answers
John

Johnasked

I’m looking at buying the Samsung 10e from your company. What warranty back up service do you offer and where would I take it to be fixed should something go wrong with the phone. I live in manly qld 4179

1 answer
Riley
Riley

Trust me do not purchase from here, check my review. And the review of a poster named Ryan and Darwinian..

I strongly recommend going to Certified Tech Direct. There should be a link in the top right corner of this page...

But to answer your question in relation to their "proposed" processes, they don't provide receipts or invoices. They keep all activity of your account online for you to access. So you can not take it to anyone else but them. You have to send it to them. And hope they will return it...

They run fully and completely from Hong Kong, a province of China. Not Japan, China....

James K

James Kasked

Will Samsung Pay work on this phone in Australia? (It will not work on my cuurent S8 Dual Sim in Australa)
Thanks
James

2 answers
BecexTech Australia
BXT S.BecexTech Australia

Hi James,

Yes, it will work in AU.

Best regards,
April.

Riley
Riley

Hi April

Why aren't Becextech doing any thing about my lost purchase? It has been acknowledged by Ratna that Australia post has advised you of such, but your company refuse to give me back any refund or even the lost item. Why do you act like this? Do you support the process called "stealing"? Is Becextech organised with a delivery driver with a set up scam like this?

Riley

Lynne F.

Lynne F.asked

NKN TOKEN PRICE in 12 months

No answers
Bella

Bellaasked

I want to buy a iPhone 8 Plus but am sceptical because I don't want to pay the money and end up with a phone that isn't up to standards. If I can be proved that it will be okay to order off this site then I will happily buy.

2 answers
BecexTech Australia
BXT S.BecexTech Australia

Hi there,

Thank you for reaching us.

The products we sell have been thoroughly tested for quality and reliability before going on the market – but we recognize that things don’t always go according to plan, so we have Return Policy and free support during the warranty period.

As preventive action against any issue that customer will experience, we prepare certain policy including its remedy for various situation. One of our policy is Return Policy. Each situation has its own remedy as you can see below:
https://www.becextech.com.au/catalog/shipping-returns-policy-pg-8.html?CDpath=0
BecexTech offers 7 days DOA (Dead On Arrival) replacement guarantee or 15 days DOA replacement guarantee for selected items. You must notify us as soon as the product stopped working. Any DOA products will be replaced immediately as soon as it has been assessed. All accessories, items returned must be in original condition or product will be repaired instead.

BecexTech also offers 14 days POM (Peace-Of-Mind) return policy. All POM returned product will incur charge for re-stocking fees. The charge may varied depending on the item condition. However, BecexTech reserve the right to refuse the return if the product is not in reasonable condition.

Regards,
Zlatan

Martin
Martin

You have every right to be sceptical, Bella. Use your credit card to pay for it, then if you're dissatisfied you can get your bank to refund the money. Also, when it arrives, take it to your local Apple Shop, they'll check the serial number to confirm it is OK. We took our demo iPhone 6s there recently and discovered it had been made in Japan so couldn't be serviced by Apple here. Otherwise it was OK.

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