I spent considerable time explaining my situation via email and that I needed more information from a senior person there as I have a brain injury so would need to arrange a time for a phonecall to address my specific questions. I was ignored and received a perfunctory unhelpful response which implied (we meet our response time but don't care about the quality of the response.)

Thank goodness I pay my trading fees elsewhere. I need good service. So much more important than just fees.

Applied for Margin Loan beginning of March- approved. Now the beginning of April and the loan still has not been processed. Nor can they offer me advice on when that might be. Managers won't speak with clients.

I have transferred all my other holding into bell direct & their customer service has been brilliant. I dealt with their online help, which was so good... not a robot that tries to 2nd guess you like a lot of firms these days. Cannot fault them. my account set up took 1 days - too easy

I wanted to try Belldirect as an alternative to Commsec as the fees are lower. I recently did a funds transfer out but it's been more than 3 business days and funds are not reflected in my bank. I also find money transfers in taking atleast 2-3 days as well... Not happy with such delays... Wondering if anyone else has issues in withdrawing their money out of the Bell direct cash account?

Edit: after a couple days & going back and forth with customer support, this issue is now resolved. It should not have happened in the first place

Bell staff really need more training... poor communication and lack of understanding of how their system works with the Sharemarket.

Constantly difficult to log in givers errors then accepts login with no different inputs no access to us markets very weak second rate operator

Not sure why others gripe. I trade on 4 platforms and Bell Direct is fastest and simple. Have been using Bell for over 12 years and never had a problem. It takes 3 days for most trades to settle, but my other 3 platforms are the same. Macquuarie have recently changed to the Bell platform, thankfully. They mucked around with 3 convoluted uselless sites changing from 1 to the other and making trading near impossible. Finally decided to go with a platform that has a good track record. Go Bell Direct for basic trading.

I'm not sure who has provided the previous reviews but their trading platform is definitely not user friendly. It's also appears slightly slow to load but this could be my internet although I have no problems with any other brokerage sites. As for the advertised live 1 sec delayed price updates - forget that - doesn't happen.

I've been trading with BellDirect now for several years. Never had a problem, the site is clear and simple to use, always reliable (has never been down), also cheap. My only gripe is their charting is very ordinary so I use another provider for that. I see that Macquarie also uses the same platform with their trading offering.

Bell Direct trading platform has been a consistently performing online broking investment service for us. We consider ourselves old fashioned, yet we have been able to access and use the features of their platform without difficulty. Bell Direct's conditional trading achieves a better instantaneous price whether buying or selling. Their brokerage fees are affordable for small trades. We are maintaining our account with Bell Direct, and will use their service again soon. RayGB, Qld. Australia

your view on unity mining scam my view a big take for old and new shareholders value when gold starts to flow will jump to 8 to 10 cents a share in quick time this allows a 100 % dilution of equity to get funds in place to get gold

I like Bell Direct and as some what a beginner its user friendly, BUT I transfer money directly into there account and takes at least 2 days before the money is ready to use, i'm now looking for some others that will accept money and ready to use as you deposit.

I use Bell Direct for most of my trades so when I applied for Medibank Private shares I nominated their Chess account for delivery.
I today obtained online confirmation from the official Medibank website of my allocation and sought to sell today. However Bell would not accept my order until next Monday 1st December when trading on an unconditional basis commences. I wished to sell on a conditional and deferred settlement basis but this was denied. At the close of trading today 450 million shares were traded presumably none by Bell Direct. At this turnover rate there may be no buyers left by next Monday.

its not bad. the brokerage is only $15 and if you are an nrma member, for every ten trades you do, you get the 10th one brokerage free. when you buy shares and even ones obtained via re-investment plans, it updates your totals in your portfolio without you having to do anything. the only problem is that you must have enough money in your bell direct account to place any orders to buy. the webpage could be better. not that user friendly but overall, cheaper than comsec.
cheap brokerage, allows you to keep your orders placed until you cancel them
need to have money transferred into your bell account before you can place orders. website not that user friendly.