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Reviews

4.1

237 reviews
5
(127)
4
(61)
3
(19)
2
(11)
1
(19)
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    4.3 (60)
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Average Man

Average ManGreater Melbourne (Metropolitan), VIC

  • Verified customer

You get what you pay for

published
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1 comment
SelfWealth
Jarrod P.SelfWealth

Thanks for joining and for the review! Just to correct the statement from an old forum post, live pricing is available to all for free but only on certain pages: stock analysis and the order page. It's not live on the portfolio page or elsewhere.

Great platform, great trade price

published

Pro's: Great, easy to understand, cheap trades, has an app
Con's: only ASX stocks (but I think international coming soon?), format could be more user friendly/basic
I don't like big banks so this was my choice to support an independent provider

1 comment
SelfWealth
Jarrod P.SelfWealth

Thanks for the review! Yes, you're right, US trading coming later in the year.



Nat

NatSouth East Queensland, QLD

  • 7 reviews

Dissatisfied with poor service

published

Lodged my application on day 1. My family member lodged their’s almost 24hrs later. In less than 2 business days his account was set up. More than 5 business days later I’m still waiting for an account. Emailed to ask what was happening - no response. Expecting someone in marketing will eventually see this and respond with “sorry - covid”, not really a decent answer given my family member got theirs so quickly despite lodging an application later than me.
Poor form. There are other platforms offering the same price for trades. I won’t waste any more time on this poor-form company that offers no real way for you to contact them, and doesn’t even respond.

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3 comments
SelfWealth
Jarrod P.SelfWealth
Nat
Nat
SelfWealth
Jarrod P.SelfWealth

Hi Nat, I've seen your email come in and will follow it up immediately with you directly.

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  • Verified customer

Affordable flat fee per trade and great support

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1 comment
SelfWealth
Jarrod P.SelfWealth

Thanks for the review Lange Family and we appreciate the feedback, we've passed it onto the team!

  • Verified customer

Easy to use, great value

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I started trading in Oct 2022 and a quick Google search confirmed that they were the cheapest then, I think they still are, I find the website easy to use, I've bought and sold quite a few times already and still have had no need to talk to a human or fill out anything in writing so that's a big tick in my book. No real negatives to speak of. I use a feature they have to automatically forward my trades to sharesight so the tax side of things should be a breeze

Transparency

An organization unresponsive to legitimate criticism

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Individual SelfWealth staff are friendly and respond quickly to queries that involve ‘business as usual’ matters; however the organization appears to be unwilling to review and possibly change its procedures in response to evidence-based criticism. As it’s set up currently, it’s of limited value to an occasional but financially savvy trader who simply wants to buy or sell shares.

1 comment
SelfWealth
Jarrod P.SelfWealth

Hi Slinger, thanks for joining and for your honest review. Do you mind getting in touch with us at [email protected]? We'd be keen to hear more about the issues you're referring to here, so we can look at improving.

stayzon

stayzonAU

  • 3 reviews

Very good for those who do their own analysis

published
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1 comment
SelfWealth
Jarrod P.SelfWealth

Thanks for joining and for the review! We're working on a new app for phones and tablet which will improve usability and charting. We'll ensure we incorporate your feedback into its development. Happy to have you on board!

David McAfee

David McAfeeMetropolitan Adelaide, SA

  • Verified customer

Awesome broker - love the referral

published

CHESS sponsored, flat brokerage fee and excellent web interface. SelfWealth is great. I love the referral bonuses and have benefited from several free brokerage trades. Can’t wait for them to roll out their international trading later this year.

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1 comment
SelfWealth
Jarrod P.SelfWealth

Thanks for the review David! We're excited about international, too!

Rugby

Rugby

  • 3 reviews

Dreadful customer support

published

Joining took 6 weeks as emails were not answered. Their excuse was Covid 19!,, they just wont answer any emails for help. Also have requested if there is a tour of the site to assist you in understanding how it works. No Answer!!! I think they only have 2 staff and they also refuse to phone you or allow you to phone them. Put the trade price up by $2 and give some service

5 comments
SelfWealth
Jarrod P.SelfWealth
Rugby
Rugby

As far as I know we cant even email you with our questions or problems,
Also is there anywhere on your site that a new member can lean how to best use the site

SelfWealth
Jarrod P.SelfWealth
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Eric

EricSydney, NSW

Great Product and Affordable Prices to invest but terrible customer support.

published

So slow in the replies and I can clearly tell they are only using templates for their replies. Instead of being client-centric, new joiners are met with blase customer services associates who doesn't seem to care whether you can sign up or not.

1 comment
SelfWealth
Jarrod P.SelfWealth

Hi Eric, are you able to email us at [email protected]? I'd like to follow your review up, as that's not how we view Australian investors, let alone current or prospective clients. We'd like a chance to rectify this for you.

Peter

PeterSouth East Queensland, QLD

Need better tools for traders

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Trading is all good, brokerage is low. One thing that the site really needs are better stock screeners and filters, e.g. min monthly performance data on members, holdings, with such volatile markets is not good enough... It's especially important for active traders. I have to constantly switch between different providers to get the data I need. Please upgrade report options and search tools. Also - just an idea - can we get some kind of signals of stock prices on mobile?

1 comment
SelfWealth
Jarrod P.SelfWealth

Thanks for the feedback Peter, we're working on a new mobile app now so will incorporate your feedback!

Nick S.

Nick S.Metropolitan Adelaide, SA

My brokerage fees have dropped 80% since moving to SelfWealth

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I love the software and the ease of making a trade . Things I dislike are market depth is delayed and I wish they could download all my trades in the same way as Comsec does it as It would make tax accounting much easier. I have told them about it but no action. I have made over 100 trades and am satisfied.

1 comment
SelfWealth
Jarrod P.SelfWealth

Great to hear you're saving money with us Nick, that's our aim!

Marcel T.

Marcel T.Perth, WA

User Friendly

published

Cheap brokerage. Very easy platform to use. Provides good market info. Great portfolio overview. Also provides a full membership trial period which gives access to successfull traders portfolios to see what the successful people are buying.

Transparency

Pretty good! Solid platform all around

published

This app is well made for those who intend to begin investing without the big fees normally charged and complicated jargon involved. However they could include more base membership features.

Transparency
LiaP

LiaP

  • 2 reviews

Easy Trading Account

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I only started 18 months ago and I have enjoyed being a SW Member.
The website is easy, reply to a question came within 5 minutes of starting the chat.
I enjoy the information that I can get on my shares/future shares.
Sofar I have only bought but I have faith that my future sales and transfers from SW account to my bank account will be without any hassle.
For $9.50 per transaction you can’t go wrong.
One advice, always have enough money in your trading account so that instant purchases can be made.

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Steven Edwards

Steven EdwardsGreater Melbourne (Metropolitan), VIC

Great brokerage

published

Simple and easy brokerage. I have always felt supported and have had no issues. I would happily recommend SelfWealth to anyone. Still the most inexpensive going around to my knowledge.

Transparency

Love it!

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Easy platform with plenty of financial history and tools to do basic research. I would highly recommend it to anyone who is trying to get started in the world of investing.

Scott B.

Scott B.South East Queensland, QLD

Great service!

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Excellent service and good commissions on purchases. Love the weekly updates on my performance and comparisons to other investors!

Would recommend to investors who understand what they are doing and want to reduce brokerage costs.

Transparency
Chad D.

Chad D.Sydney, NSW

Terrible Customer Support and Bad Attitudes

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2 comments
SelfWealth
Jarrod P.SelfWealth
Chad D.
Chad D.
Noah

NoahSouthwest, VIC

Account Takes Ages to get Approved

published

They forced me to supply 2 certified documents because they couldn't verify my drivers licence and now it has been 8 days and they still haven't set up my account yet despite them claiming for it to take only 5 days

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1 comment
SelfWealth
Jarrod P.SelfWealth
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Questions & Answers

Phuong T.

Phuong T.asked

What are Selfwealths online human chat hours? I have tried the online chat at 9.40am and am still getting answers from a chatbot.

No answers
Phuong T.

Phuong T.asked

what are SelfWealth online chat's service hours?

No answers
Garry

Garryasked

I have two accounts with Self Wealth it would be good if I could login to one area and the select the account I wish to operate in, cost is not the issue ease of use is
example
Trust
Superannuation
Children
Grandchildren
Also a report that looks at your share portfolio as at 30 June 19 value compared to todays date and reflect change in value

1 answer
SelfWealth
Jarrod P.SelfWealth

Hi Garry, we're rolling this out in the next few weeks, the ability for you to consolidate your accounts. If you open a new account you can already do so under the one log in.

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