This review is about the customer service.
I bought BOSE QC35II, I had an issue with them just out of warranty.
They swapped them for a brand new set which I think is basically unheard of these days.
The headphones are awesome, will definitely stick with Bose.

They recalled there sleepbuds product, and offered a full refund, I’ve now been waiting 14 weeks, after calling every few weeks and being given different excuses every time, they just told me it’ll be another 6-7 weeks, for my refund to be processed, no customer service.

I brought a number of products through Bose and there customer service was appalling. The billing was erratic and amounts were randomly credited from my account. Customer service actually asked me to send through my personal statements in full so they could see how they had billed. I was on hold a number of times and unable to get anyone to help me at all

They did not ship the product that I purchased nearly 3 weeks ago despite of the fact that they state on the website that they have stock available and there is "next day delivery" available for my region.
I'm trying to call their customer service for more than one week and every time they keep me waiting for more than 45 minutes on the phone until I eventually give up. There is no other way to contact the company available on the website. Judging my personal experience and other reviews here, I think their customer support phone is fake and there is nobody working there... Terrible experience so far.

I see the people reviewing how they had to wait over an hour for customer service... customer service is doing their best with the amount of people calling up to get a status update on their order. They accidentally set their refurbished wireless earphone price to $79.90 instead of 179.90. Yet they still decided to honour it and I appreciate it. I'm listening to music with my earphones and it's really excellent quality! I didn't need to contact customer service at all fyi.

I called on Friday, waited more than 1 hour, no one answered the phone.
called again today, waited 45 minutes, still no one answered.
I could not be bothered to call them again and they don't provide any other contact method on their website at all.

Stay away from this company

My order has been cancelled without reason, then Bose sent me a email says I can retrieve the order by contact their customer service team, I called 3 times in different days, and wait for more than 1 hours in each time and finally have to hang up. Does Bose really has a customer service team behind or just a fake phone number ?

Updated on 20/12/19, Finally bose CS team answered my phone, team member are very professional, solve my issue straight away.

I purchased an speaker on the bose website which was fairly simple. However a few days later i received an email starting my order had been cancelled and that id have to ring bose customer service to purchase the product again for some reason. Well i called the number provided and im still on hold yet to speak to anyone. Just about to hit 90 minutes. Absolute joke of a company.... wont be purchasing any Bose products ever again

Can not believe it... Called 3 days in the raw and waiting time about 1 hour so have to hang up. Make sure you have a couple of hours free before calling Bose call service centre. So disappointed.

I was sent a faulty Wave Soundtouch with CD . The radio is fantastic, the CD never worked from the onset. Rang the customer service number on 2 occasions and wrote twice on the feedback line for assistance. M at 8.20 on 12/11/19 was to send an email that day with postage details. This didn't happen. Why should anyone have to follow through 4 times to get an appropriate response. I left 2 detailed responses on the feedback form in between. Finally the second phone call on 10.30 on 20/11/19 had a competent woman who followed through. Thank you.

buy a product and need support.Forget it. Their customer support is non existant.
I bought a soundbar and needed a replacement remote (not their fault) BUT, of you think you will get support, forget it, all you willget is a whole lot of excuses and NO service. WORST company ever. Go somewhere else for your products.

Purchased Bose SoundSport Free Wireless Headphones refurb marked as $80. Management was horrorble at this time and lots of people were ignored and not notified, but they notified people eventually and gave everyone a chance to re order at the price error price. Gerald was very down to earth and willing to help when he assisted me over live chat.

Didn't see the dispatch email so checked CC transactions and it disappeared. Checked emails and junk folder, not a single email to notify of cancellation. I've never experienced such poor handling of a refund...... 'Premium' brand....... incompetent staff .....

Was disappointed that my Bose QCII developed an issue where there was interference when in noise cancel mode after only 11 months (never had any issue with any other Bose products). I called the contact centre & after they went through a very easy troubleshooting guide that did not resolve the issue they promptly sent out out a shipping note to return the product and shipped a new set out within days. Whilst I recognise this response was just compliance to my consumer rights, so many companies make you bust one before they comply - not Bose, well done guys, you really have got this right!