Canvas Factory Questions & Answers

Hi Richard,

Unfortunately, we do not offer just the canvas material and print digital images on a canvas medium.

I would also suggest using specific products for this issue since i wouldnt use canvas for this use (since in the long run it wouldnt be suggested). I would probably ask a pet shop for specific padding/material for this.

Regards
Rory

Hi John

The production Facility that we use is determined by where in the world we would ship the product to and what type of product it is. If its a canvas print sent to Australia, it would be done locally on our Australian Facility. However, if its a metal or Acrylic print sent to Australia, the production would be done on our NZ Facility since our Metal and Acrylic prints are done there. If its a canvas print that is going to be sent to, lets say, Canada, then our Chinese Facility will be the one sorting it out.

Yes, you can input the address of your customers on the order itself and we can ship directly to them. Do bear in mind that for prints being shipped to a different country of origin, it is required to put in the order amount for customs. However, we usually just do blind ship items and not include invoices on orders.

If you need any more info, do feel free to contact us at [email protected] and we will gladly help you out.

Regards
Rory
Customer Service Manager

Hi John

Yes. I also replied to it yesterday.

Cheers
Rory
Customer Service Manager

Hi Ken,

What i would suggest is sending through the image to our email at [email protected] and asking for feedback on it and which size it would print out at. We can then check it for you and provide ample feedback.

Cheers

Hi Minnie

You would need to place the order via our website. https://www.thecanvasfactory.com.au/

Unfortunately, we dont have Voice Services available as of the moment. We suggest emailing us at [email protected] and we will definitely help you out.

Hi Connie,

Your order has already been shipped and our estimated delivery time frame is 5-10 business days. Unfortunately, it is not possible for us to change shipping method after an order has been placed. Hopefully, you will received your order asap.

Regards,
Rick

Hi Matteo,

Your order is already showing as delivered. Tracking number of your order is: EA253589712CN and you can track the status online yourself on https://www.canadapost.ca/web/en/home.page

Regards,
Rick

Hi Bailey,

It usually takes us 5-10 business days to get an order delivered. Could you please let me know your order id so that I can assist you better?

Regards,
Rick

Hi Kerryn,

Unfortunately, we are not providing Express shipment at the moment. Our expected delivery time frame is 5-10 business days.

Regards,
Rick

Hi Marg,

I just checked your order in our system and it appears your order is on hold due to image quality issue. you must have received an email from our designers to resolve this issue. I see that we have multiple tickets open for you where our support team have informed you about this and have also sent you a preview.

Please reply back to their email and sort it out.

Regards,
Rick

Hi Trevor,

Unfortunately, we don't provide phone support. Please email us the image you want us to check or fix for you and we will have our designers work with you to get it fixed. You can email your image to us on [email protected]

Regards,
Rick

Hi,

That won't be an issue at all. You can place your order on NZ website as well as on Australian website.

Regards,
Rick

Hi Mel,

Could you please let me know your order id along with your correct email address. I will update your details in our system and will have our designers send you an email to correct email address.

Regards,
Rick

Hi,

Our designer Shane has sent you an email couple of minutes ago stating that the download link for image you have provided is not working and image is too big to download. Could you please check and get back to him?

Regards,
Rick

Hi Cassidy,

Could you please check your spam or junk folders as our designers have sent you several emails to let you know that your order is currently on hold due to image quality issue. We used the following email address to send you all the emails: [Email Address Removed]

Please check and let me know.

Regards,
Rick

Hi Ana,

Acrylic prints last for many many years if you keep them indoor. For the Acrylic prints, we use an acrylic sheet which is 3.5mm.
The quality of the print depends on the quality of the Image you provide. Usually, the result on acrylic is better and more clearer than the regular canvas print.
Let me know If you require any further information.

Regards,
Rick

Hi,

I am really sorry for all the troubles and inconvenience caused to you. I will have our support team contact you and they will help you in placing your order.

Regards,
Rick

Hi,

I am sorry to hear that. Could you please send us an email on [email protected] with pictures of the received prints. We will investigate this issue and will surely fir it for you.

Regards,
Rick

Hi Anikita,

It is recommended to use a JPEG image (200 dpi) or above, size 2-10 MB. However, you can send us your image on [email protected] and we will have our designers check quality of your image.

Regards,
Rick

Hi,

We respect our customers privacy and make sure no one can reproduce prints using our customer's images. Keeping this thing in mind we have design a system where our system automatically delete images after a month.

Regards,
Rick