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DirectorBrisbane
- 16 reviews
Great service.
Just wanted to post a review to give these guys a shout out for their great service. I ordered a phone from them in January but it developed a strange fault. They were quick to respond to my queries and to send a replacement. Unfortunately that one also had a fault so I opted for a refund even though they did offer to send me a better class replacement phone. The refund was quick and their customer service team were polite and efficient. I will definitely check them out the next time I need a replacement phone. (I also seem to remember buying a phone from them previously a few years back with no issues whatsoever)
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KhatreneHunter Region, NSW
Great service, great product
Khatrene recently purchased an excellent refurbished iPhone 7plus, just a couple of barely noticeable tiny surface scratches - well worth the discounted price- an excellent phone with product as described and delivered as promised.
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dmaryeGoldfields, WA
Easy, simple and quick.
Recently purchased a refurbished Google Pixel 2XL in "excellent" condition. The phone itself is almost like new with only some light barely noticeable superficial scratches to the screen. The phone was dispatched promptly after purchase and arrived within 4 days to my regional town which is fantastic!
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Always deal with people you can trust!!
Have now purchased 3 items from Certified Tech Direct. All great experiences.
I deviated on one occasion to my detriment. The item purchase was not as described and luckily the appliance was still within warranty & the manufacturer picked up the pieces.
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esptm
- 3 reviews
Can’t believe they’re not brand new!
This purchase was 4 x Samsung S8 / S8+ refurbished. We chose “excellent” condition, and we really can’t fault them. The body looked excellent, phone works perfectly, & nothing looks less than brand new. Delivery was quick, package contained charging cable & generic earbuds.
We bought when there was a discount code on eBay, but price was excellent even without the code. We have now bought 7 phones from this supplier, and recommended them to others. Buy with confidence. Sign up for their newsletter.
esprit-for-me
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Excellent customer service and great products
Excellent prices and fast shipping (next day to country NSW). These guys are hard to beat for item quality with clear grading options and responsive customer service. Will be buying from you again. Thanks
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Super happy customer
I have purchased a few phones and accessories through this company. They have the best value for money a clear description of the product and excellent customer service. Very happy customer
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Cloe.SWide Bay-Burnett, QLD
loose parts & speaker problems
loose parts inside phone and have to use speaker phone to hear or be herd it is extreemly frustrating i have brought two phones same model and same problem with both phones. im demanding assistance how can i get assistance?
1 comment
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KristynaGreater Melbourne (Inner), VIC
My Iphone 8 refurbished is working fine.
My Iphone 8 works fine. It looks new. Happy with that.
The software on it had to be updated first, before I could set it up from my itunes backup. And it arrived with the old apple headphones that don't fit with it. The Iphone 8 doesn't have the universal plug for headphone anymore. I could really use the right headphones right now, so not convenient at all. Do I have to buy them separate now?
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GarySPerth, WA
Excellent Service & Product
Purchased my refurbished phone from CTD, the phone was just as described, in excellent condition as the product quality scale mentioned.
Packaging was better than expected really nice presentation.
Email correspondence through the whole process was excellent and arrived a day earlier than the proposed due date!
Thoroughly recommend!
Thank You
Garys0_3
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NikiSydney, NSW
Excellent service and awesome product
Quality of this product is top notch, better than what I expected. The response from asking a question was super prompt plus they went out of their way to help me out even more! Thank you for the great service.
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Jemma
- 5 reviews
- Verified customer
Good product, good service
I bought a refurbished phone from Certified Tech Direct (via eBay). The phone was as described, the condition was as described, and I had no problems with communicating with the seller. Postage was also fast.
Minor complaints: the phone came with a set of free headphones, but as there is no headphone jack they're kind of useless.
Manufacturer's set up instructions for the phone required an adaptor to sync new phone to old phone - however, the adaptor was not supplied. It was possible to set up the phone without it, so no big deal.
It would have been nice to have been supplied a screen protector or at least a polishing cloth (as I have had provided with previous phones)
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Still waiting for my order...
Ordered my phone off a New Zealand website (where I live) and was unaware that the product would be coming from Australia. My tracking has stated that my order has been held at export hub for two weeks now (13days). Have been emailing the company constantly and received no real information on when my package will arrive. Do not order through this company If you are wanting your order to arrive within the expected time period as, from my current experience, It will not happen.
1 comment
Jay D.Certified Tech Direct
Hi Arabella, We sincerely apologise for any shipping delay. We kept our promise to dispatch the device as soon as possible and unfortunately, we do not have control over shipping companies. We are doi... Read more
ng our best to avoid the same problem to happen in the future. We are always here to helpSimilar opinion? Write a review on ieatwords.com.au!
Google Pixel Xl
Purchased this phone on ebay and chose the excellent quality option. This is the first time I have ever been brave enough to buy a refurbished product and I have been very pleasantly surprised. The phone arrived in 2 days and really was in excellent condition, not a mark on it. I paid twice this when I bought my daughters phone 6 months ago. Early days yet for use but absolutely no issues so far. I will definitely be using the company again. Ebay id Cox5300
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SCiENCE CHURCHiLLBowral
- Verified customer
***** 100% Perfect Product, Sensational Customer Service. Arrived in 24hrs. Brilliant!!! Thank You K
I made my purchase via the eBay Store. After doing some "Back Ground" checking on the Company, I was Confident I had chosen the Right Business to purchase a Refurbished Product from. I also found a 10% discount code which was certainly pleasant icing on the cake. The Product delivered to me was packed with "Precision" and carefully refurbished down to a T. The price was also very Attractive! I seriously couldn't recommend this business enough!
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Speedy delivery!!
I ordered it on a public holiday and received it in 2 days. The phone is just as described, near new condition. Very happy !!
eBay id: Lillian
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Natmelbourne
- Verified customer
Apple Iphone 7 Purchase Review
Thanks team for a good purchase for refurbished phones
Phone advertised as excellent condition and didn't disappoint.
Arrived in super quick time
ebay id; event..wristband..company
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TonyMelbourne
Great product
Store located at eBay, esaily to search the product you want.
Brought iPhone 7 at the beginning of 2018 and iPhone X right now.
Looking forward to have next purchase in the future
eBay id: tonynonder
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Absolutely incredible! Please buy for amazing quality!
So amazing! I got it within a few days of purchasing and I absolutely think you should buy it! It is so affordable and fantastic! Always updating and it’s very trusting! 10/10!
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Product is good.
Easy to search and purchase. Product was good-just few more cosmetic scuff marks than I expected.
Still testing the product out.
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Questions & Answers
Bountey O.asked
How do I return the phone is not working properly. speaker ego very loud, battery get very hot after using a few minutes.
2 answers
Good luck they won’t speak to you on the phone
yeah they hve bad customer service my refurbished sony experia xz premium is now after only 2 months malfunctioning for no reason and is still doing it after a reset just dont use them again certified dick heads lol
lilyroseasked
I'm thinking of buying the iPhone 8 plus off dick smith that is from Certified Tech Direct. Should I??
1 answer
Hililyrose, These guys are extremely dogy i have had a phone i bought off them get sent back and forth multilple times with each time a new issue presenting itself speaker doesn't work phone completely die-ing, sim cards not working when they work fine in other phones, In conclusion I should not be having all these problems with a phones that as described by their company website goes through so many checks, if you guys go through these guys you will regret it you get what you pay for and these guys use cheap broken refurbished parts and dont check them when sending to the buyer i have given them multiple chances o i don't feel bad in saying this BEWARE
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Jay D.Certified Tech Direct
Hi Cloe.S, We back the quality of our phones with warranty. Please send us an email and we'll assist you.