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- 4 reviews
- 1 like
Failed after 2.5 years
Purchased Sept 2018 from was pleased with the cooktop, heats quickly and cooks efficiently. Looks good in our dark grey stone bench top. Warranty is for 2 years, mine failed at 2 years 6 months. Started giving E9 code. Had to replace the Board user interface assembly at $101.95 plus $14.95 shipping and the cost of the electrician. Disappointed given the cost of the cook top would think it would last longer.
Purchased in at The Good Guys for $696.
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- 2 reviews
- 1 like
DO NOT BUY- broke within 5 months
Save yourself the hassle and don’t purchase this stove top or anything CHEF products. This broke within 5 months due to a technical malfunction and was covered within their warranty period. Unfortunately for us it broke 2 weeks before Christmas. Chef offered little help, palmed us off with some phone numbers to call. Understandably no one was able to fix our appliance with most businesses already closed for Christmas or totally booked out. We asked to be sent a new stove top which Chef refused. We asked for some money to be compensated for us ...
Read moreto purchase a gasmate camp stove so we were able to feed our family, they refused. It got to the point where they would offer no help other than to send a service person out on the 18th of January. Meaning we would have been without a stove for a minimum of 6 weeks (and that is relying on the fact that the issue was in fact, fixable). They eventually, after spending hours phoning them, offered us a stove credit BUT we had to pay for an electrician to come and disconnect the stove and then we had to drive it back to the store. Feeling as though we had no other choice (as we needed to be able to actually cook to feed our family) we accepted the store credit. We then had to wait until the store opened in the new year and drive an hour. I am so disappointed in the product, and especially in the customer service. We never received an apology, a phone call or an email to support us. Every single call was made by me (even when I was promised someone would call me back). Save yourself the trouble.Purchased in at Harvey Norman for $800.
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- 103 reviews
- 132 likes
Good product by Electrolux
Chef cooktops are made by Electrolux, unlike many other of the cheaper induction cooktops (e.g. Arc, Everture, Bellini etc), which are no-name brand products imported by retailers under brand names unrecognised outside Australia. I installed it myself (I have some training in electrics) and it was a breeze. The unit is noisier than the one it replaced (a high priced German NEFF), but that's because it has fans and switching that the older unit did not have. I got a very good price with an eBay 20% discount from The Good Guys. I'll update this review if I have any problems.
- Date Purchased
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Details
| Category | Induction Cooktops |
|---|---|
| Price (RRP) | $1,269.00 |
| Manufacturer Warranty | 2 year(s) |
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