Murray BainSouth East Queensland, QLD
- 2 reviews
- QLD, Cairns
- Verified customer
A stress free move at realistic rates!
We have just completed a two part move from Cairns to SE Qld. From the first contact to the final handshake we have been totally impressed by the levels of service, professionalism and enthusiasm shown by all we came into contact with at GNR/Chess Removals. This team ticked all the great service boxes from price to packing and then delivery. A full four bedroom house and cottage was uplifted and delivered on time, complete and no breakages. Highly commend David and the team in Cairns and Brisbane.
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RichardPerth, WA
- QLD, Cairns
- Verified customer
Warning: Do Not Use!!!!!!
Warning: Do Not Use!!!!!! Cannot warn the public enough about being ripped off by Chess in Perth. Spent over $20,000 in advance (as they insist on) for a promised "quality move"
Absolutely disgusting treatment of our valuables.
* Items (including all designer clothes) flung in the bottom of boxes.
* Expensive shoes permanently ruined/bent out of all shape as dumped in boxes underneath heavy items
* Ripped off for a further 6,000 + Euros at this end whilst they delayed delivery claiming it was delayed by customs, but then not being able to prov...Read more
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TrishH
- 2 reviews
- QLD, Cairns
- Verified customer
Excellent Service
After having our belongings in storage for 18 months in Cairns, we needed to have it transferred to Brisbane. All the arrangements were done over the phone, very prompt service, and it was at Brisbane less than 3 days. The removal truck arrived spot on the time given, Staff were very friendly and moved our belongs with CARE and RESPECT into our unit. Will gladly recommend this company to any one who needs a removalist and will call upon them, if and when we move again. WELL DONE to everyone for a prompt, service, and knowing that you have a VERY SATISFIED CUSTOMER, Thank You, Patricia & Wayne
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CarolFar North Queensland, QLD
- QLD, Cairns
- Verified customer
Excellent and cheerful service
Downsizing from a Queenslander to an apartment, some furniture going to the apartment, the rest to daughter in Melbourne.
All sorted by the movers who immediately labelled everything correctly and got it all right throughout the move on a very hot day. They were very organized and cheerful during the whole thing, and careful with a couple of items that are quite precious to the family.
I will be moving a few more items to NSW in a month or so and will choose Chess again.
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- QLD, Cairns
- Verified customer
Moving Made Easy
My wife and I always dread moving and after 15 years living in the one place we were not looking forward to it. Inevitably we left it a bit late to book our move but it did not bother the Chess Moving team at Cairns. They were straight onto it giving us wonderful service from beginning to end. The whole team from sales through to the moving guys were professional and above all more than happy to help with anything we asked for. We highly recommend them and have already sung their praises to our friends. Thank you Chess Cairns for your exemplary service.
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Warren and JoanneMelbourne
- 2 reviews
- QLD, Cairns
- Verified customer
Worry-free Removal - Cairns to Melbourne
For our big move from Cairns to Melbourne, we found our whole experience in dealing with Chess Moving Cairns very satisfying.
Right from the quick responses to our inquiries…..to dealing with Les for inspection of our belongings, for providing valuable packing tips and then for giving a most reasonable quote…..to the professional assistance of your administration staff in helping with our paperwork…..and to the courtesy and thoroughness of the boys who loaded our belongings into the container…..we must say WELL DONE to all.
We feel so fo...Read more
rtunate to have found Chess Moving Cairns who provided such excellent service AND value for money beyond our expectations. Thank you! Thank you again. Without hesitation we would strongly recommend your company for removalist services.Similar opinion? Write a review on ieatwords.com.au!
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Faith WalkerCairns
- QLD, Cairns
- Verified customer
The best smoothest removal company ever !!!!
I am a repeat customer, having used your company 10 years ago to relocate from Cairns to Brisbane, in 2008. I felt very comfortable with this move and have returned to use you again.
First and foremost, I wish to thank Les Forrester, as he is the reason I have come back. Les is very approachable, has a kind, calming voice and manner.
I would like to say for my recent move from Brisbane to Cairns, recently in 2018, your staff, Nelson, Jason, Aaron, Aaron and Aiden, were great. On my move from Chess Portsmith Store, Qld to my new residence at 3...Read more
1 comment
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BelasMelbourne
- QLD, Toowoomba
- Verified customer
Everything was perfect
2 bedroom house, from Toowoomba to Melbourne (long distance).
Everything was perfect from the beginning to end. I contacted several removalists and Chess moving was the cheapest. Highly recommended.
1 comment
Paul L.Chess Moving
Thank you so much for providing this feedback. We wonder if it is not too much trouble to provide us with some details so we can congratulate the staff involved. Your quote or job number and full na... Read more
me please sent to [email protected] would be great Regards Chess MovingSimilar opinion? Write a review on ieatwords.com.au!
KimDeloraine, Tas
- QLD, Cairns
- Verified customer
5 Gold Stars !
We've moved a lot, internationally and interstate. You folks at GN Removals, and your Chess Moving associates, definitely exceeded our expectations. The packing and uplift process was expertly executed, the Tassie offload was on time and was equally expertly done. We couldn't be more satisfied with the price, professionalism and the personal service we received. Nothing was ever a problem for Chess Moving.
This was a very large move from one end of the country to the other, over highways, railroads and the sea crossing over the Bass Straight...Read more
. Incredibly two full containers arrived, three counting the special airplane container, with no damage or breakages. The vintage Pietenpol travelled very well and drew quite a bit of attention in the neighbourhood when it rolled out of it's dedicated container without a single scratch. All the special care and attention in securely accommodating the fragile aircraft sure paid off. We hope this will be our last move, but if we do move again we will certainly call Chess Moving. Please pass our thanks to GN Removals team and the entire Chess crew in Launceston.1 comment
Paul L.Chess Moving
Thanks for your kind words we will certainly pass on your comments to both teams in Tassie and in Cairns
Regards Chess Moving
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Kim DanielsKarumba
- QLD, Cairns
- Verified customer
Professional and polite
Moved a 2BR house from Cairns to Karumba, Workers were very good, nothing was a problem. Everything arrived safely in good condition, would use again and highly recommend
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- QLD, Cairns
- Verified customer
Dream move from Cairns to Noosa by GN Removals Chess (Full House) 12/2017
Planning and researching our big move was stressful until I came across GN Removals (Chess Cairns)
Memories of our horror 2014 move from Perth to Cairns, serviced by a Big national firm was still fresh on our minds.
The process we experienced with Chess was professional, punctual, and proceeded to conclusion in December without any issues whatsoever.
Laure and the Boss provided added value to make it all work for my wife and I.
I particularly like to mention the transparency of the transaction, all my questions were answered to complete satisfaction.
Further, a special mention to the fellows whom packed us, appreciate the care and effort guys
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- QLD, Toowoomba
- Verified customer
Poor Performance
Having moved from Australia to UK took 5 months to obtain our possessions.
The time was not so much the issue. Chess engaged MOVECORP in the UK. Please read the reviews on MOVECORP.
Prior to engaging Chess for a move outside Australia, ask who they are passing your goods over to and review them.
Chess having sub-contracted out the transfer, then would not take any responsibility for their sub-contractor, allowing their sub-contractor to hold our possession for ransom when we did not pay the bogus charge.
Remember it is Chess who you have the contract with and it and it is they who you deal with not their sub-contactor.
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Roger DowdingAuckland
- QLD, Brisbane
- Verified customer
Great Moving experience with Chess
Moving a Three Bedroom House Contents and Motor Vehicle from Bribie Island, Brisbane to Tauranga New Zealand, and place the House Contents in storage. Release Vehicle to us to arrange Certification and Registration.
Collection of Contents, storage at Brisbane and later receive Car to be stored - storage was almost three months.
Regular contact was maintained by Kevin Purton and your Office Staff, re arranging Insurance and other matters.
All information was passed to the New Zealand agents Conroy in a timely manner. The only difficulties wer...Read more
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Mark RosengreenBouldercombe
- QLD, Brisbane
- Verified customer
Perfect Service
After losing my Father & having to find a home for my mother who has Alzheimer's, I found myself with only a week to find a removalest to transport her furniture from Toowoomba to Rockhampton. I contacted 4 companies. Two couldn't do it for three weeks & the other two couldn't pick it up until the following week. After telling them I needed to be back home that weekend, Chess rang around & said another company would be up there Wednesday afternoon & could pick it up for them & they could have it in Rockhampton by Sunday afternoon. Unfortunately...Read more
things went wrong with the items they were picking up in Brisbane to bring up to Toowoomba as the train was 3 hours late & put them behind schedule. They phoned me & let me know the problem & to let me know the new pick up time was now going to be 10am Thursday. They arrived on time & were very friendly & efficient. The office staff made sure I was kept informed at every step of the move & again half an hour before they arrived. They were pretty much on time & the furniture arrived without incident. The delivery crew were again very friendly & efficient. Chess were $100.00 cheaper than the other companies which had me a little hesitant at first, but cannot fault them at all. Big thank you to all involved. Would definitely use them again & recommend them without hesitation.Similar opinion? Write a review on ieatwords.com.au!
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JasonBrisbane
- QLD, Brisbane
- Verified customer
Terribly lacking in service
I have been in communications to move my items from Brisbane to Hong Kong. My contract is with a global company who subcontracted the Brisbane work to Chess.
The staff shows a lack of understanding of the concept of service. No reply to communications and terrible attitude from the individual who was placed on our case. Would not recommend.
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Malcolm and RobbiePalm Cove, Queensland
- QLD, Cairns
- Verified customer
Brilliant Service at a great price
Chess Moving NQ uplifted our 46 cu.m of furniture into storage in late April.
Their service, from initial booking, through to uplift into storage was the smoothest and easiest we have had - and we've moved some 15 times over the past 20 years!
The team of guys who came to our house were very courteous and friendly and took great care with everything they touched.
We cannot recommended this company enough.
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SaraGreater Melbourne (Metropolitan), VIC
- 2 reviews
- QLD, Brisbane
- Verified customer
Do NOT recommend
I moved from the Gold Coast (Brisbane office) to Melbourne in January. The move was for a three bedroom house. I was pressured by the company to change my previous negative review but I need to be honest so I'm changing it back. My laptop computer and GPS were stolen in transit. The removalists also broke items, including a side-table. I complained and was told that my goods weren't covered by insurance. After I wrote the negative review, they said they would pay me approx. $300 if I changed my review. I agreed but have now changed my min...Read more
d. That is bad business practice and potential customers need to be warned. I also complained to my workplace (who funded my move) and they told me they've received similar complaints about them in the past. Do not use them - there are lots of moving companies out there - look elsewhere.Similar opinion? Write a review on ieatwords.com.au!
- QLD, Brisbane
- Verified customer
Chess Moving Australia
Having approached a few companies to compare quotes I decided on Chess for their professional manor, competitive quote and clarity of detail around the process, once the removal team turned up as this is always a stressful transition I appreciated how hard and fast they worked with such politeness, and genuine care of how they packed my furniture I would recommend without hesitation this wonderful company.
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- QLD, Brisbane
- Verified customer
Chess Moving Brisbane
The Chess Moving Brisbane team of Ben, Scott and Bryce did a fine job over the three days it took to move us out of our Carseldine home and down to the Gold Coast. They worked tirelessly and were always polite and considerate of our requests, even when we all well and truly ready to drop. It's never an easy task but the great efforts of the Chess Brisbane team certainly made the move manageable. We certainly recommend Chess Moving Brisbane to make your next move and ease the burden.
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- QLD, Brisbane
- Verified customer
The worst service I have ever received.
Chess were contracted as the agents to deliver our belongings from Brisbane to the UK. Our items arrived late (apparently they could only deliver to Scotland when they had enough other deliveries to make) with 9 further items missing. We were not advised of this until the delivery drivers left our property. This included our bed and several other larger items. It was a further two weeks before these items arrived with several of them damaged and still items missing. I contacted Chess to no avail until I posted a review on Trust Pilot and rece...Read more
ived contact from the Sales Director from Chess's UK agent who asked me to remove the review. I declined and said we were seeking financial compensation and that our items were still missing. These items were eventually located and I was advised they would be delivered week beginning 24/10. (This is the third day I will have had to take of work I must add). No specific date could be provided to me until the Friday before hand. I was also begrudgingly offered £150 in compensation on the understanding I would remove my original Trust Pilot review (I must add this was from their UK agent and not Chess who have to date provided us with no offer of compensation). We are approximately £900 out of pocket so far but I accepted this as I was advised this was the absolute maximum I would get. As I was unpacking, I noted other items missing and requested this be looked into.... These still haven't been found and I've been advised from the UK based company they don't believe they will be now... While I have urged Chess to provide us with answers, and compensation, I have had nothing from them at all. I was advised over week ago by their sales agent that he was at a conference but would get back to us ASAP... Still nothing 72 hours later. It took me threatening to complain to AFRA to get anything and eventually about a week later they offered us a small amount of compensation. Took this even though it hasn't even covered half of the amount we are out of pocket. And they wanted me to remove this review as a result! I strongly recommend you look elsewhere, absolute joke of a company and I would never ever use again!Similar opinion? Write a review on ieatwords.com.au!
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Paul L.Chess Moving
Thank you for taking the time to provide feedback.
At Chess we strive to provide the best possible service we can. Our staff are an important part of the service and will be notified and congratulated for their efforts.... Read more
Again thank you for providing the feedback, we all appreciate your time letting us know we have done a good job. Regards Chess Moving Australia