Due to lockdown our flight has been cancelled by Air Asia on March, we purchased flight tickets on Jan. After contacted Air Asia then escalated to Chubb the insurance that we bought at the same time we purchased the ticket. Chubb requested heaps of details such as flight booking no, claim no, cancellation letter from Air Asia and so on but the result from Chubb was refund rejected due to insurance purchase after Covid 19 announced. Not sure where did Chubb get those ridiculous information, not really confident with Chubb as supplied wrong information so their can reject my request. I have contacted ACCC, they had followed up with escalate this to ASIC.
Last note for Chubb, business is not only making money but get more customers.

Got sick while I was on my vacation overseas so decided to make an insurance claim but it's been a month since I lodged my claim but still nothing happen. Tried to contact them through email but no response from them. This company is just a waste of money. Just quick in issuing a policy but just leave you hanging when making a claim. Would definitely not recommend them to anyone.

Broke my leg, I needed domestic help and was told I need a drs letter stating I need to stay in bed.
18 years I have never missed a payment.
When I needed help, they refused.
Don’t pay this company anything.

We opted for chubb upon recommendation from the Car Lease providers ( Remserv ) . They have always been very responsive and got my queries answered very soon . Their policy document is very precise and doesnt add extra overhead .

4 months after accident and still no result, still taking money off me .can't get pay ments to stop, ridiculous paper work to be completed, never have strait answers their a JOKE, stay away

Flight canceled due to weather at Sydney airport.
when i travel i use Amex Centurion Card, The complimentary Chubb insurance policy makes several claims but are basically hopeless and then question your claim several times requesting basic information that has previously been provided. Hopeless customer service.

I had to cancel a complex self-organised trip to South America due to a medical diagnosis.
The trip was covered through my complimentary AMEX card insurance benefit.
The claim was handled professionally and very quickly by Chubb, even to the extent of waiving the excess payment, because I handled the follow-ups with numerous providers (airlines, hotel booking agencies, tour companies for excursions etc.) myself and only claimed the remaining shortfalls after receiving refunds from them.
Well done, Chubb!

Mine was not Life Insurance, nevertheless I had a disappointing outcome with Chubb Insurance. However, the processing of my claim was quite timely.

Long story short, my check-in luggage was damaged, made a claim however the policy excess (at $100) basically meant I get to claim nothing for compensation! Years ago I had made a damaged luggage claim with another insurance provider, much happier with that outcome!

Basically there are other better insurance companies out there, and pay attention to insurance excess which may render your claims useless.

They closed the claims without final resolution, I tried to call the customer service and the operator cannot explain more further for my inquiries, so I demanded to speak to a supervisor or manager of the team but he told me that theres no one is available, that sucks. anyway I won't recommend this company to my friends and relatives based on my experience I had with them.

We took our travel insurance with Australian Seniors underwitten by Chubb. Used the online option and claim was processed within 4 days. I then found due to a mistake by me during the claim. I had mistakenly left an Invoice off totalling $400 i emailed Chubb with a copy of Invoice and today received confirmation that this extra claim was being processed. Brilliant customer service.

I have had to make a travel insurance claim after returning from a holiday. The claim is for $400. The reams of paper work and reports that I have had to provide to Chubb is ridiculous. I am paying $1600 for an amex card that is meant to have the best insurance - chubb attached to it . I will never use Chubb again and will be cancelling my amex card. I am a founding amex card member and have been with them for over 40 years!

Provided free, with AMEX platinium, not worth the paper its written on
No cover for laptop or any valuables that are damaged in your suitcase, eg you camera .
Disappointing that Amex are providing such an inferior policy to their Platinum customers.

Tiger cancelled our flight one hour before departure because of "engineering difficulties". They could only offer a replacement flight two days later. When we chose not to take this offer, they refunded the one way basic flight (but not what we paid for checked in baggage). Chubb Insurance did not pay what we had paid for checked in baggage & nothing for the replacement flight on another carrier. Their reason? Because our policy only covered cancelled flights due to industrial disputes. Waste of money.

Aust Medical Assist Line, very helpful.
Chubb insurance process, long winded and difficult claims dept personnel.
Despite the constant promise of the re-imbursement money going in the bank, it never happened according to their promises.
Everyday, some excuse !!!
Very rarely returned calls when messages left.
On my experience - I would recommend - DO NOT DEAL with these people.
p.s. from date of injury till receipt of payment approx 2 months, Not good enough Chubb!!!

I tried to make a small claim for $150 because i had to claim some medical expenses. They have an excess of $100, so i would only get $50 back - ok. However it too almost an hour to fill out their online form because it was very buggy, and in the end I uploaded the doctors receipt and the whole system crashed. I believe they do this to make claiming difficult so people give up.