After paying life insurance forever, my father planned to support his wife after he passed.
However, Chubb has NOT made the process easy for my elderly mother. (81)
At least 5 contacts, "we will call you back today"... never happened.
The payment is now in the mail... only after the ombudsmen was mentioned!
A joke... holding on to claims as long as they can. Seek insurance elsewhere. Especially for the elderly

We used the Travel Insurance offered by American Express which is handled by Chubb (you must purchase your tickets with the Amex card). We had all the necessary documents ie proof of ownership, costs, Police report etc for a theft. The whole process was done online and was very easy. Correspondence via email was quick and so was payout (less the $250 excess). A very pleasing experience.

A few days after my partner and I took out insurance with Chubb on a big holiday, my partner's sister was diagnosed with an aggressive cancer and our cancellation costs came to just over $1000. Our claim included a statement from the doctor confirming a serious illness. Chubb asked for more details, which would have required the sister to sign a release. By that time she was so ill my partner couldn't bring herself to ask for it, We explained this to Chubb, and said that if that meant our claim couldn't proceed, then so be it. We were therefore very pleased and surprised when they paid out our claim without getting the extra documentation they had requested.

Very slow and unresponsive. I lodged a claim online and it takes on average a week to respond to each email. After two months a simple claim is still pending in review. I work in insurance and with chubb on a commercial scale and this is a very poor reflection on the company.

Made a claim on return from USA in April 2017, supplied all information required and paid excess on 21/5/17, had contact with them via phone and email. Was assured claim finalized!
Today is 12/8/17 and the people I stayed with in USA have had a visit from the collections depth of hospital looking for me, how embarrassing.
Chubb claim the original chq sent in July was returned incorrect address and they said they had contacted hospital for new address, also lies.
I contacted hospital is USA this morning no funds have been received and no contact from the insurance company.
So frustrating when no one can help you.
I would never take a policy with them again.

My partner had a heart incident in Italy which resulted in him being in a coma for 6 weeks. Chubb were extremely helpful and empathetic. They called regularly to not only check how he was doing but to see how I was considering I was on my own far away from home. When I couldn't cope once he woke they provided 24 hr nursing assistance at the hospital. We were provided business class flights home & medical staff if we needed. They met all costs promptly. I would have been lost without them.

I made a claim on my holiday insurance with chubb through american express for a stolen suitcase. After 3 months of sending very long emails when they repeatedly asked for information I had already sent and were unhelpful on the phone I gave up on the claim and switched to my home insurance, who were brilliant and sorted the claim within a month. Do not recommending chubb unless you have a lot of time to spare and a lot of patience!!

Great marketing, poor customer care. We purchased vouchers for Vietnam, plus insurance in case of the need to cancel, We are unable to make the trip but dealing with the insurance company is a bureaucratic nightmare.
LE sells the insurance and makes it sound like an easy option to cancel but it is far from easy,ie doctors certificates etc required, A simplified cancellation process is a necessity before we would consider LE again.Further,if we are refunded by the insurance as a result of cancellation does LE make a 100% of the fee as there may be no charge from the hotels given the extended cancellation notice?If so its a highly dubious policy.