Citibank Plus (page 3 of 3)
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Reviews
My Citibank Review
I have been a customer of Citibank since May 2012, since that time the relationship started despite the few bumps we have managed to smooth things out. One of my friends recommended this bank to me (as he has been a customer since 1993) and I now have a portfolio of the following accounts:
* 2 Transaction Accounts
* 2 Plus Linked Savings
* 7 Online Savers
* 1 ReadyCredit
Now in regards to the call centre - yes they are extremely scripted however more often then not I use online banking to send through messages when I need to - you have
... Read more to be extremely patient when dealing with this call centre there are definitely operators that are better than others. Internet banking - my oh my coming from CBA to Citibank was a big jump - I felt like (and still do sometimes) feel like I need a PHD in navigation just to work my way around (do not bother with the online navigation videos)
Terrible
I originally opened a Citibank account because they had the highest rates at the time and you could withdraw from ATMs worldwide with no transaction fees. However, after I experienced their poor customer service and glitchy internet banking, I had to just throw in the towel. None of their agents (most of whom are not in Australia) seem to really know their products. For example, when I called about their foreign currency account in Sydney, I was transferred to like 3 people, none of whom knew anything about the it. In addition, the internet
... Read more banking was a nightmare for me. One day it decided to randomly locked me out. After calling up, it turns out I couldn't get access without sending in a signed letter with all my details after which they would send me a new password. It's bad enough they randomly locked me out, but to leave me without internet banking for a week or more is just unacceptable. Citibank doesn’t offer the best rates or products anymore. In my view, there is no reason to waste your time with this substandard company, a company which, if the US government had any sense, would be bankrupt by now. Horrible service, not the best rates, unreliable internet banking
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