Archer Gas Log Fires (page 3 of 5)

We purchased our Archer in 2006 and it has worked extremely efficiently for the last 9 years, we run our heater on LPG. Last month when I turned it on it kept cutting out and would only work on the low setting. After reading the reviews I thought I was in for a large amount of money to fix it or replace it. I contacted Archer in Melbourne and they put us on to one of their service team and he was excellent. It only cost $300 and the heater is working better than ever. He was very informative and explained you really need someone that knows these heaters inside out to work on them or you could waste a lot of money and still not have your heater running well.

Purchased 2010 and paid $4000.00. Heater now will not reach High. Will get to medium to the front and back burners both on. Turn off the front low one, thinking that it should stay on medium, but after 5 minutes the fan returns to low. Authorized repair men have spent 3 hours so far trying to fix it.

We moved into a house that had one already installed. We've lived here a year and are very happy with our Archer. It warms the bottom storey of the house well, is very hot on the higher setting so we usually only need it on low. We were also pleasantly surprised with how energy efficient it is considering the boost in warmth. We have literally halved our bills since using it compared to our old $1200 Rianni gas heater (you get what you pay for). Currently very happy and surprised to see any negative reviews.

No warmth unless on high then turns itself of due to over heating have to wait 15 min for it to cool down have had split system installed rang archer when heater was12 mths old told $85 to drive out $45 every 15 minutes to repair heater no one turned up

Installed into our then new home as only heat source ten years ago. We live in Central Victoria where it gets very cold. Extremely efficient and will warm the house very quickly. There have been niggles over the years but the travelling service man is very responsive. Our heater has averaged just over one service, inspection per year. The most recent issue early this year was that batteries in the "remote" and controller needed replacing.

Purchased an Archer IS200 gas log heater which was installed on 27/5/2015. Three weeks later to the day it stopped working. Paid just on $5000 inclusive of installation. After 2 days, Plumber Hubby got it going again. Still no repairer sent to inspect it. NO after sales service!! Don't buy unless you can fix yourself.

First year ok then nothing but trouble, no service available. Just came back from overseas trip to find the power had been tripped while we were away, got electrician to house and it was caused by heater. It has been an absolute lemon with nothing but trouble. Won't start, only one burner will light, water pump broken. Now it caused all our food in freezer to go off by tripping the house. These heaters are crap along with service if your in Sydney.

I bought the unit from Auburn AGL and now the shop closed down. I got a telephone number for somebody to come to service the unit and still I am waiting for his call after I called him twice asking for assistance.
This is not provided for free so I don't understand why you can't train more people for service
Is ridiculous to have product made in Australia and not to have service people .

Had our heater 10 to 15 years, Have been very pleased with the heat and efficiency .
When I rang about a problem the office told me over the phone what to do.
main problems were batteries or needed a vacuum out about once a year, or make sure the exhaust pipe is clear which happened once. Touch wood nothing has been replaced in that time. I totally agree with Michael

I had my Archer for 14 years now. Had problem about 5 years ago, nothing,only simple repair.Staff at aurora was very kind and this lady knew what i was talking about and sent me a part in two days.I will never buy other brand,why should i ?
Thank You aurora.
And guys don't forget, its cheap to run too.
Nice heat,looks,reliable,cheap to run,
Just a thermo switch,an easy job,cheap to buy from Aurora

Bought a house with an Archer fire in it, and when it works it generates a lot of heat.
Now the fan is not coming on, and it is easier to locate Rocking Horse Droppings than get someone who can service the thing.
The only consolation is that we didn't but the thing, it came with the house, so we just got new central heating instead, easier, cheaper, and can get real live people to service it.
I would recommend staying clear of the Archer, unless your a plumber who can service it yourself of course.
Generates a lot of heat.
Once it needs service/repair, you may as well throw it out.

I did provide a poor review previously due to the lack of customer service from the Head Office when I did have a problem with one of my fires. However I have now located a service guy in Perth, Michael Jackson who I highly recommend and my fire is back to 100% efficient again.

I have had four of these fires in a couple of properties over the past 8-years and just one problem during that time, however the Head Office really does need to improve their customer service when someone does call, this is the only thing which lets them down. Otherwise a fantastic product and I would recommend.
Energy Efficient and fantastic heat
Lack of customer service from Head Office when you call

Do not purchase one of these archer heaters the service is pathetic you can not find any one to service it and the company will not stand behind their products, to old they say throw it out we don't have parts to replace damaged parts, very nice lady in front desk, but behind that they are hopeless.

Service and attitude to the customer.

1st winter was fine, very little use though, now 2nd burner wont work and very disappointed . Seems to be a solenoid and from other comments is common .
Stacked up well on efficiently if only it worked .Nearly $3,000 would expect better quality.
So i would not recommend it !
Heated well when working
Obviously the quality falls short of a good product .

Did have a bit of a teething problem but Aurora were good and actually flew a tech out to fix it and he did this quickly.

Since then our gas log fire has been marvellous, heats whole house n doesnt use lots of gas.

I think they were a bit unreliable in past but they have really upped their game now and are a very efficient heater.

Would I buy another one if I moved?

Definetly.
great heat, cheap to run
none really