Citibank Plus (page 2 of 4)

Opened a Citibank account because I plan to travel overseas at the end of the month.
A few days after opening I receive an email with a PDF attachment asking me to open it and enter my personal details. Of course I would never open such an attachment so I contact citibank instead. Citibank confirm that they do not send this suspicious attachment requesting personal info and ask that I forward the email. I send it on but hear nothing about it since.
Today I received the new card and activate it.
I try to test the card for an online purchase a...Read more

I had Citibank account for 3 years for international transactions and minor savings. I had nothing but trouble. It's all good on the paper - no fees ever. Well... Citibank sticks its nose where it doesn't belong. It blocks your transactions (for weeks!) if they deem the transactions suspicious. I had numerous calls from Citibank (in very poor English too - Hello Mumbai!) asking for the purpose of my transactions. As a result, I couldn't pay for my international purchases and buy Christmas gifts for friends overseas in many more than one occasio...Read more

We opened Citibank Plus accounts to use on an upcoming overseas trip. We also purchased Australia Post Travel Sim cards which we will be using in our mobile phones. Everything was going ok until we updated our mobile number to the Australia Post travel sim phone number as Citibank needed the mobile number we will be using overseas as a point of contact and to receive the OTP (one time pin) for online transactions. We spent many weeks phoning Citibank to try to sort out why the OTP was not coming through to the travel sim. Mind you another a...Read more

I travel overseas on business many times a year, the Citibank Plus account is the best one I have tried, no transaction fees only at their ATM, but you have to pay if using another banks ATM, this is not Citibank's fee but the other banks, so it varies, even so the exchange rates I get through Citibank are close to or even better the the XE.com rates, for example in Bangkok I received 26.35 THB per AUD whereas XE were quoting 26.32, the closest exchange rate from SuperRich was 26.10 and banks were offering only 25.45, so Citibank was much bett...Read more

I used the card twice to withdraw money from ATMs in Europe - same amount each time 300 Euro. Also used my NAB card twice with the same amount. While the NAB has ATM fees and currency conversion fees of around $18.50, the exchange rate with the NAB was so much better that it cost up to 5% less to withdraw via the NAB card.

I would suggest using the card as an ATM card is good when withdrawing small amounts - for large amounts of say $500, the NAB seems better.

Using the Citi card for Debit purchases gave a much better exchange rate and I ...Read more

I recently applied for a Citibank cash card 6 weeks before going overseas. After doing extensive research on the best type of card to get to withdraw cash only from ATM's with minimum conversion fees and zero withdrawal fees I came to the conclusion Citibank MasterCard was the best option. I had to call the service centre a few times as I found it a little tricky to set up and found everyone I spoke with more than happy to help. Once I supplied Citibank with the info they required, everything else was smooth sailing and hassle free. Once I loa...Read more

I honestly don't know what everyone on here is talking about. Opening my account was a breeze, went straight through with the auto verification. It was my fault my card didn't arrive correctly due to moving and the mail redirection didn't get set up quick enough. I called the call centre and no questions asked and they sent a new card to my new address. I've set up the OTP via the mobile app so that I don't have to use my mobile overseas and I have tested it and it works perfectly. I'm yet to use it overseas but come end of July I will be using...Read more

To begin, I'm not usually one to leave feedback or make complaints - but the experience I have had with Citibank has been atrocious.

I signed up for a Citibank Plus account online, and verified my identity in the process (TFN, drivers licence etc). I received an email confirmation of my application - and then nothing. I received no correspondence or phone calls for about 36 days. When I called Citibank, I was advised there was a 'temporary hold' on my account and I needed to visit a branch. I advised there are no Citibank branches in the AC...Read more

The Citibank Plus card has been a great service, with low lost withdrawals overseas. The trouble you have with Citibank customer service outweighs any benefit. They will:
. make it impossible to transfer money out of linked savings account, away from Citibank. Took 7 days and dozens of outraged phone calls to transfer to my daughter
. make it impossible to update account details or confirm new pin without access to your Australian phone. Not all of us use ridiculously priced global roaming overseas. No Aussie phone, no banking with Citibank. ...Read more